Doug Henry Ford

Customer Service and Satisfaction defined! I bought my 2003 Ford Taurus brand new from Gray in May of 2003. I have always maintained it through Arthur in the service department and have always I bought my 2003 Ford Taurus brand new from Gray in May of 2003. I have always maintained it through Arthur in the service department and have always been very satisfied. On Saturday January 23 my husband decided that after 13 years and 298,400 miles I needed to get a new vehicle, but I think I could have gotten another 50,000 miles out of this wonderful car! Jay Coggins sat down with us and explained the dealership's no haggle, upfront and honest approach. I test drove a 2008 Focus and we agreed to purchase it. Then Jonathan Waters went to work on the financing but wasn't happy with the rates being offered. Jay then took us out to a 2014 Focus with only 40K on it. Jonathan then very quickly got us a great finance rate. Both guys were super with us. There's a reason we keep coming back to this dealership -- they employ people like Jay, Jonathan, Arthur (service), William (service) and Mary in the accounting office! I'll be back every 5,000 miles for my maintenance, and might even trade the Focus in for something else in 2029! We asked Jay if he likes working there, and his enthusiastic reply tells me he's probably the one that will handle the 2029 deal! More

Very courteous salesman I purchased a car with the help of Jay Coggins, he was very professional and courteous. I was dreading the experience as I was a woman alone purchasin I purchased a car with the help of Jay Coggins, he was very professional and courteous. I was dreading the experience as I was a woman alone purchasing a car. Jay made me feel welcome and at ease. He did not try to hard sale me. He answered all my questions and more. He took his time to go over things with me and did not act like he was in a big hurry. He helped me find the right car for me and I drove off Doug Henry's lot with a 2014 Toyota Corolla. Big thanks Jay, I am referring all my family and friends to you! More

Nice People and Great Experience Purchased a car from Jay Coggins at Doug Henry Ford and had a great experience. Hassle free and everyone was very nice. Jay took the time to make sure Purchased a car from Jay Coggins at Doug Henry Ford and had a great experience. Hassle free and everyone was very nice. Jay took the time to make sure I found the right vehicle and I appreciate that. Go see Jay and the rest at Doug Henry Ford. Thanks. More

best place too purchase vehicle/compliments to Rob Claiborne Friendly honest and explained all details and I left with confidence that this was a great deal! Rob was extremely helpful. I did not plan to purchase Friendly honest and explained all details and I left with confidence that this was a great deal! Rob was extremely helpful. I did not plan to purchase a vehicle but Rob is a true salesman in deed. More

The salesman Jack is wonderful Jack, the salesman was wonderful, answered all the questions we had.If he didn't know the answer He would find out. The entire staff was very friendly Jack, the salesman was wonderful, answered all the questions we had.If he didn't know the answer He would find out. The entire staff was very friendly. I would recommend Doug Henry Ford to family and friends.....way to go, you guys are awesome. More

Open, Honest and tried to get me the best deal they could I recently purchased a 2014 F150 from Doug Henry and the experience was good. Kelvin was very friendly and helpful without any pressure. When it cam I recently purchased a 2014 F150 from Doug Henry and the experience was good. Kelvin was very friendly and helpful without any pressure. When it came time to make a deal, they were very open and honest with my options, gave me more than my trade in was worth, and generally gave me the best deal they could. More

Southern Hospitality at its Best! I flew from Minnesota to North Carolina to get the car I wanted from Doug Henry in Tarboro North Carolina. They picked me up at the airport and drove I flew from Minnesota to North Carolina to get the car I wanted from Doug Henry in Tarboro North Carolina. They picked me up at the airport and drove me 70 miles to their dealership. I got the car I wanted at the price I wanted then drove it back to Minnesota. Jack and Lee were great. They had all the paperwork ready for me. Everything went smoothly. They treated me like a special person and I felt like a special person. I’ll send my friends to them, it’s worth the trip! More

Great Experience I had not purchased a vehicle in over 11 years and quite frankly was not looking forward to doing so. I did some research on the internet and found a I had not purchased a vehicle in over 11 years and quite frankly was not looking forward to doing so. I did some research on the internet and found a use 2014 Escape that I was interested in. Kelvin Dickens assisted me when I arrived at the dealership. He was great to work with, no salesman "spiel", just straight forward, pleasant and informative. Overall, it was a much better experience than I was expecting. I am pleased with my Escape and would not hesitate to deal with Kelvin and Doug Henry again! More

Great Salesman was very helpful !! Two Great sales Representatives and a Great Dealer for all of your car,Truck needs!! I would recommend this Dealer to anyone looking to buy a vehicle! Two Great sales Representatives and a Great Dealer for all of your car,Truck needs!! I would recommend this Dealer to anyone looking to buy a vehicle!! More

good experience no pressure, good price, friendly staff to work with. I would recommend this dealer to anyone looking for a quality clean used or new vehicle. I am ve no pressure, good price, friendly staff to work with. I would recommend this dealer to anyone looking for a quality clean used or new vehicle. I am very pleased with my purchase. More