Dorsch Ford Lincoln Kia

Picked up brand new 2025 Ford Escape 4/19, use the car wash 5/12 and a corner roof panel flies off. It’s held on by tape! Other side panel is loose too. Go right to dealer and service 5/13, told to hang o wash 5/12 and a corner roof panel flies off. It’s held on by tape! Other side panel is loose too. Go right to dealer and service 5/13, told to hang on to the part so “we don’t lose it and we don’t want to pay for a new one” and then I’ll get updates “hopefully” until parts come in to fix. They leave the other corner panel on loose. No apology from sales or service to date. No follow up from sales or salesperson Pablo. Incident gets reported to Ford, no follow up. They refer to service and dealer, while the service agent said “it came from Ford like this. 5/18 go through car wash, lose the other side corner panel on the roof, again the tape failed, shocking. I call service to report this 5/19, rep says “I see no order for any parts” and that someone will call me back in the hour. It’s now 5/21…crickets. No accountability, no follow up. Brand new car with big holes exposing the roof. This is insanity for anybody. My 3rd car buying experience here, it will be my last. I’ve had Ford always, this will be my last time. I love some of the old sales agents, but it’s no longer the same. They clearly only care to push out stock. Save yourself the headache. More

Did not address the primary issue (hard shift after warmup shutdown and restart) after I repeated to more than one service member and didn’t bother to inform me that the issue was not even looked into. warmup shutdown and restart) after I repeated to more than one service member and didn’t bother to inform me that the issue was not even looked into. Reference Technical Service Bulletin service action 3.3L Shift Quality Logic Improvement (SA315A). Shift problem still persists. Will find someone else with capability and authorization to use KDS and perform the ECU upgrade More

Rob is a excellent advisor he made me feel good about having my ranger repaired he deserves some credit for his work having my ranger repaired he deserves some credit for his work More

We found Dorsch Dealership to be very personable and transparent. Our salesperson, Sam Ford, was thorough and a pleasure to work with throughout the process. The whole team worked together to ensure eve transparent. Our salesperson, Sam Ford, was thorough and a pleasure to work with throughout the process. The whole team worked together to ensure everything went smoothly. More

They were very helpful. Confusion on two of our vehicles and they were able With no problem. Confusion on two of our vehicles and they were able With no problem. More

The service department gets a 5 star. Quality work and on schedule. New sales commercial truck department gets a 3 star. Knowledgable about their product but did not follow through on Quality work and on schedule. New sales commercial truck department gets a 3 star. Knowledgable about their product but did not follow through on pricing promises. I definitely would continue going to Dorsch for service. Next truck I order I will looking elsewhere. More

Selection of vehicles sales staff are great and polite about answering my questions about the truck about answering my questions about the truck More

Overall the service was good. Got the recalls done. I would advise the advisors or whoever is booking the appointments to be aware of recall repair times and to notify the custome Got the recalls done. I would advise the advisors or whoever is booking the appointments to be aware of recall repair times and to notify the customer if their appointment will be during the technicians lunch time and to anticipate additional time. More

Jack and his team did an amazing job with my recent purchase and provided me an excellent experience. I would recommend anyone looking to purchase a new or used vehicle to him and his team. Special sho purchase and provided me an excellent experience. I would recommend anyone looking to purchase a new or used vehicle to him and his team. Special shout out to Carin the finance manager as well. Thanks! More

Very friendly and they listen to what you want in a Vehicle very nice to work with Vehicle very nice to work with More