Doral Acura

Very professional. Very kind, friendly and professional attention. Quality of work, time for resolution and explanation of received services have been excellent. Overall Very kind, friendly and professional attention. Quality of work, time for resolution and explanation of received services have been excellent. Overall experience deserves top rating. More

Excellent In the years I have been dealing with Esserman Acura Saili’s corteous and professionalism has been outstanding. Additionally, everyone has been very c In the years I have been dealing with Esserman Acura Saili’s corteous and professionalism has been outstanding. Additionally, everyone has been very cortous and helpful. My present Acura car is my 7th So, I really know what I am talking about! More

Excellent service and customer service. The process was fast and friendly. No hidden agendas. All personal was attentive and friendly. Will recommend to family service and customer service. The process was fast and friendly. No hidden agendas. All personal was attentive and friendly. Will recommend to family and friends. More

Professional, efficient, honest & considerate. Working with Daniel Michelena was fantastic! I met him for over a year ago when he approached me during my vehicle service. I took him for someone wh Working with Daniel Michelena was fantastic! I met him for over a year ago when he approached me during my vehicle service. I took him for someone who believes in providing value even during an introduction. Over time I would contact him with questions I had. He was always honest and upfront and always looked out for my best interests. We were very blessed to have his extensive experience, knowledge, and help throughout the process. He was very efficient and had us out the door in no time. Thank you! More

Great service as always. The attention to detail and concern for the issue I bring up about the vehicle is always important to Saili is a genuine and professional manner. The attention to detail and concern for the issue I bring up about the vehicle is always important to Saili is a genuine and professional manner. More

Professional service Excellent dealership. I always take my Acura for service and have never been disappointed. The service advisers are knowledgeable and professional whe Excellent dealership. I always take my Acura for service and have never been disappointed. The service advisers are knowledgeable and professional when dealing with the customer. More

Great service I've always brought my leased Acura's to Esserman for service. My only issue is with their online coupon capabilities - they're almost always expired I've always brought my leased Acura's to Esserman for service. My only issue is with their online coupon capabilities - they're almost always expired online, but the service tech is usually good about honoring them. More

Amazing We are on our 6th Acura from Esserman, the service is awesome. Saili our service writer is awesome and totally committed to us as a customer. We are on our 6th Acura from Esserman, the service is awesome. Saili our service writer is awesome and totally committed to us as a customer. More

Horrible Unprofessional, rushing customers, not giving customers options besides loaners how to get back home and wait there for the car while its’s repair. Tr Unprofessional, rushing customers, not giving customers options besides loaners how to get back home and wait there for the car while its’s repair. Training new employees while helping a customer at the same time, not paying attention and making the customer repeat himself and after all my complaints were documented incorrectly by Saili in the system. My car spended hours at the dealer and not even one of my complaints were corrected. Not even a mechanic drive tested the car along with me to see what was exactly going with the car. Just horrible experience!!!. My car still making noise coming from the left side of the engine, plus the vibration and shaking inside the cabin. Thank you More

Caring and helpful I have an extended warranty that I just got. When I call Acura roadside assistance they told me it was not active, but my service adviser called me t I have an extended warranty that I just got. When I call Acura roadside assistance they told me it was not active, but my service adviser called me the next day told me to just leave the car and she would try to help me and she did. She checked my warranties, gave me a loaner and called me to let me know what was happening with my car. She is a great adviser she does a wonderful job, very friendly and caring. And it's good to know that she really cares for her customers. More