Doral Acura

Excellent service We received excellent service. Saili knew exactly what to do to fix our car’s issues. Excellent service and no waiting. Thank you it was a pleas We received excellent service. Saili knew exactly what to do to fix our car’s issues. Excellent service and no waiting. Thank you it was a pleasure doing business with you! More

Best Dealer In The City I currently have two leases from Esserman International Acura. I recently brought in my TLX reference a fuel pump recall. I arrived without an appoint I currently have two leases from Esserman International Acura. I recently brought in my TLX reference a fuel pump recall. I arrived without an appointment, and I was immediately seen without any hesitation. The overall process took 1.5 hours, and the dealer even fixed an interior seat panel that was damaged. Esserman by far has some of the best customer service ! Saili was very helpful ! More

Part switch Had the headliner on my TSX replaced. Later, it was pointed out to me that the overhead console was NOT the color (ivory and not gray) that should be Had the headliner on my TSX replaced. Later, it was pointed out to me that the overhead console was NOT the color (ivory and not gray) that should be in my vehicle. The discussion with Esserman was met with an "oh well" attitude. It had been installed over a year ago. Shame on me for believing they would have installed the proper and not knowing what color belonged there. I'm sorry for trusting Esserman to do the proper installation. Left message with General Manager but have not received a return pone call as of yet. Surprise surprise. Salli the service manager was great but those above her but she can only do so much. The decision as to what to do comes from people above her. My rating for Salli does not reflect with others at the dealership. I will be taking my vehicle to another Acura dealership for service and purchasing my next Acura elsewhere. More

Impossible to speak to my Service Advisor When I called to request an appointment, I also asked to speak to a service advisor regarding other work to have done on my ILX , not due by mileage ( When I called to request an appointment, I also asked to speak to a service advisor regarding other work to have done on my ILX , not due by mileage ( only 5500 after 1 year) but perhaps by time. I never got a call back from the advisor I was assigned to, despite the fact that I called in 4 more times throughout the day and left messages with the receptionist. She actually called me the following day ( ie the day of the appointment, but actually after th ecar left your shop). ??? More

Quality Customer Service Enjoy taking my car to Esserman Acura. At Esserman Acura the main focus of all the service representatives is customer satisfaction. Thank you Julian Enjoy taking my car to Esserman Acura. At Esserman Acura the main focus of all the service representatives is customer satisfaction. Thank you Julian and Saili for your help and professionalism. More

The experience was great Saili and Pepe make a amazing team they made everything quick and enjoyable from leasing from Jose Pepe Borges to dealing with Saili in service Dept Saili and Pepe make a amazing team they made everything quick and enjoyable from leasing from Jose Pepe Borges to dealing with Saili in service Dept More

Awesome service department. In all the years that i have been involved with Esserman Acura, which includes either the purchase or lease of over 10 automobiles, there are two indi In all the years that i have been involved with Esserman Acura, which includes either the purchase or lease of over 10 automobiles, there are two individuals that have ALWAYS been extremely helpful, courteous and extremely professional. Saili Almeida in the service department and Vidal Nunez in sales. More

Great I love this place because the attention is like first class, I live like 25 miles from the dealer and they always pay for my ride when my car needs to I love this place because the attention is like first class, I live like 25 miles from the dealer and they always pay for my ride when my car needs to be there more than the usual 1.5 hour, when I have shown without appointment. The service time estimate was precise as always and Joe was a great advisor. More

Great service! Nice people to work with. Also, and even more important, quick, reliable service both in sales and at the service center. would definitely recommen Nice people to work with. Also, and even more important, quick, reliable service both in sales and at the service center. would definitely recommend Esserman Acura. More

Amazing service Went in for my first A1 service and Joe was amazing - very professional and helpful. Would not hesitate to recommend Esserman Acura to all. Good exper Went in for my first A1 service and Joe was amazing - very professional and helpful. Would not hesitate to recommend Esserman Acura to all. Good experience all around More