Don McGill Toyota of Katy - Service Center

I bought my car here and have been taken it in for regular maintenance services and recalls for past few years. On one occasion, my experience could be described as "fine" where they performed the ser regular maintenance services and recalls for past few years. On one occasion, my experience could be described as "fine" where they performed the service at a reasonable speed, kept me informed, and didn't try to twist my arm about buying more parts/new car. Every other experience over that time ranged from not great to terrible. The dishonest practices I saw in the sales department has now leaked into the service department. Their promise of free oil changes ended with a $343.72 bill this last visit. Included in that bill were 2 new wiper blades which I didn't ask them to replace and which were each priced $10 higher on my receipt than on Toyota's own website. This is just one example of their aggressive and untrustworthy behavior. Additionally, I am constantly hounded by their sales team with calls, emails, and even flyers they left in my car after services. More

Our service advisor Jessica was wonderful. We had an AC issue that we had been trying for almost a year to get diagnosed. She arranged a rental car (unexpected) for us. She kept checking the c We had an AC issue that we had been trying for almost a year to get diagnosed. She arranged a rental car (unexpected) for us. She kept checking the car herself and with tech to make sure everything worked out. We're greatful She worked as hard as she did. Our warranty was almost done and she made sure it was covered. Her customer service was exceptional. More

As always the Service Advisor and team does a professional. Top notch job servicing my vehicle. Bar none. professional. Top notch job servicing my vehicle. Bar none. More

K Sea is the best. Very honest and professional. I trust Don McGill with my Lexus for all the services Very honest and professional. I trust Don McGill with my Lexus for all the services More

Toyota of Katy always gives exemplary service, especially our service advisor, KSea Picott. He makes sure our vehicles are serviced to our expectations. our service advisor, KSea Picott. He makes sure our vehicles are serviced to our expectations. More

Professionalism and time saving for services provided and respect given to all customers i enjoyed the kind of service provided to me. respect given to all customers i enjoyed the kind of service provided to me. More

Have nothing bad to report , services was very good , and my advisor was on point my advisor was on point More

Good service waiting time long but good customer experience nice work . Improve more costumer dealing and good prices . experience nice work . Improve more costumer dealing and good prices . More

Service department was spacious and not crowded. Clean waiting room and restrooms. Excellent verbal and text communication by my service manager. Happy w the work done on my car. Clean waiting room and restrooms. Excellent verbal and text communication by my service manager. Happy w the work done on my car. More

Tre was awesome! 1st time customer here from Ohio. I appreciate the hospitality & professionalism he explained everything to me. Rendered the service to my SUV in a f 1st time customer here from Ohio. I appreciate the hospitality & professionalism he explained everything to me. Rendered the service to my SUV in a fast & friendly manner! Thanks Tre:) I’ll be back!!! More