Don McGill Toyota of Katy - Service Center

From service pickup to completion, 1st class all the way! Waiting area was impeccable as well! Waiting area was impeccable as well! More

Daniel Bonilla did a great job. He gave me a great ballpark estimate for work done (battery replacement and charging checkup) and delivered in timely manner. He gave me a great ballpark estimate for work done (battery replacement and charging checkup) and delivered in timely manner. More

The dealership showroom and waiting area is clean and spacious. Everyone that I dealt with was kind and knowledgeable. I have always had great service there. spacious. Everyone that I dealt with was kind and knowledgeable. I have always had great service there. More

I am extremely pleased with service and communication, starting from phone call to dealership till picking up my car. Special thanks to Will Zamora that made this process smooth. starting from phone call to dealership till picking up my car. Special thanks to Will Zamora that made this process smooth. More

Excellent service advisor Don I was kept inform of the progress of the work being done Good with the length of time of service progress of the work being done Good with the length of time of service More

I receive exceptional service during every visit. I am kept up to speed on the work being done on my vehicle. I’m notified as soon as possible if there are issues with my vehicle and of any costs. I am kept up to speed on the work being done on my vehicle. I’m notified as soon as possible if there are issues with my vehicle and of any costs. More

Henry was great He needs a raise or promotion or both. Personable and influential. I’d come back just for that! Personable and influential. I’d come back just for that! More

I was helped by Richard Hernandez, assistant service manager and he went beyond of support and quality. He was clear about my waiting time and managed to provide support on my windshield spray hose obst manager and he went beyond of support and quality. He was clear about my waiting time and managed to provide support on my windshield spray hose obstruction. More

Toyota of Katy maintenance department consistently provided exceptional care for my car!! Timely service, attention to detail, and professional staff made my experience truly satisfying. Efficiency a provided exceptional care for my car!! Timely service, attention to detail, and professional staff made my experience truly satisfying. Efficiency and punctuality are hallmarks of Toyota. Highly recommended!! More

I want to extend my highest praise to Kristen for her exceptional service today. She is one of the best service advisors at Toyota of Katy. She promptly addressed my concerns and ensured my vehicle wa exceptional service today. She is one of the best service advisors at Toyota of Katy. She promptly addressed my concerns and ensured my vehicle was well taken care of. Unfortunately, my wheel lock key was damaged, requiring a trip to Discount Tire Co. for a replacement. Thankfully, I didn’t have to pay for it, though Kristen kindly offered to reimburse me for the broken key. They usually only sell the wheel lock key as a set, so this can be quite expensive for the customer! I would recommend reminding any service manager to remind the technician to take care when utilizing wheel lock keys as they can be easily damaged. Overall, I’m extremely pleased with Kristen’s outstanding customer service and will continue to bring my vehicle to Toyota Katy for maintenance. If Kristen is not available, I highly recommend Jessica or Will as service advisors! More