Dolan Lexus

While shopping for a new car we went to the 2012 Auto Show in Reno and met Kymberly Platt at the Lexus of Reno display on the show floor. She was very knowledgeable, pleasant, and answered all the questi Show in Reno and met Kymberly Platt at the Lexus of Reno display on the show floor. She was very knowledgeable, pleasant, and answered all the questions we had about the RX350. When we left the show there were 3 cars that we decided to test drive even though we strongly favored the Lexus RX350. We called and made an appointment with Kymberly to test drive the RX350 and fell in love with it immediatly. Dealing with Kymberly was an absolute pleasure. She was the only person that we had to deal with from the beginning to the signing of the final paperwork. It was comforting not having to endure playing musical salespeople or the inevitable visit from the sales manager, which we've normally run into at other dealerships. We did out homework so we know that the price that we ended up paying from Kymberly was more that fair and I can't recommend her highly enough. More

A big Thank you to Efren Flores, he made buying our Lexus fun and easy,he answered all the questions we had, and gave us a great deal. He is so friendly and helpfull above and beyond! Thank you again Lexus o fun and easy,he answered all the questions we had, and gave us a great deal. He is so friendly and helpfull above and beyond! Thank you again Lexus of Reno and Efren! More

I just purchased a 2012 RX 350, and it was a very comfortable, informative experience for myself and my son.We first encountered Mark Murphy at the auto show and learned alot about the RX. We did go comfortable, informative experience for myself and my son.We first encountered Mark Murphy at the auto show and learned alot about the RX. We did go to other places and did test drove other cars, I did however need to test drive the RX before making my decision about anything. We pulled into the the dealearship a week later, and Mark happened to be right there, and showed us where to park, and then said hey, I remember you from the auto show, he and his partner Todd Jones met me at my car and we were introduced. He promptly said so lets go for a drive, I agreed and he brought around an RX to test drive. During the drive he was quite knowledgable about the vehicle, he wasnt trying to constantly sell me on it he just answered my and my sons questions and let us feel the entire experience. It was refreshing to not have someone breathing down your neck pushing you to make a purchase. When we returned to the lot I was pretty much sold and interested to see what we could do. I asked if there were anything on the lot that had eveything I was wanting in a vehicle and Mark and Todd both set out to find that out for me, it so happened there were two that had just arrived and I asked to see them, I immediately was interested in one of those. I was treated very well, I met Kay in the service dept,very nice lady. I truly did enjoy the experience of buying my first lexus and would return, without a doubt, and request Mark again he took good care of us. I would recomend, in fact I have boasted about the service I recieved to my friends. Thank you to all I delt with Mark, Todd Kay and Chris. More

Received assistance to address illness issues. Appreciated work done to get trade/purchase handled. I shall be back. Will be awhile, but I will be back. Appreciated work done to get trade/purchase handled. I shall be back. Will be awhile, but I will be back. More

This was one of the most amazing experiences I ever had purchasing a car. I drove over 2 hours to go to this dealership just to work with Larry Olsen and it was worth every mile. Larry was professional, purchasing a car. I drove over 2 hours to go to this dealership just to work with Larry Olsen and it was worth every mile. Larry was professional, respectful, compassionate and worked with me and within my budget parameters. When I arrived the dealership I was not sure what to expect seeing I had a very unprofessional experience at a local dealer (5 miles away from where I lived) it was clean, everyone was very friendly and welcoming and worked as a team to make the experience fluid and flawless. I have recommended all of my friends to work with Lexus of Reno it is worth the drive. More

My hubby and I went to Lexus to look at a Honda Pilot we had seen on line at Lexus of Reno. We found out it had been sold 2 days before we came in. But Gary Williams offered to show us something we would li had seen on line at Lexus of Reno. We found out it had been sold 2 days before we came in. But Gary Williams offered to show us something we would like within our budget. 1st SUV we looked at was a Chevy Trailblazer which was very nice and drove great but it has a V8 in it and we wanted a V6. 2nd SUV we looked at was a Lexus RX300, Very gorgeous! I felt like I was a Queen sitting in this SUV!! Everything about it was wonderful, It has leather heated seats, the color of it is champagne and it drove so smoothly! We got to take it for a nice ride, from Mill St. up to Truckee Meadows Collage and back. Well, after driving it, I fell in love. Gary gave my hubby a price that was great and we could'nt pass it up!! Im so very happy with my new/used Lexus and I want you to know that Gary is THE BEST!! So if you ever visit Lexus of Reno, make sure you ask for Gary Williams. Thank you Gary for making me the happiest girl in the whole USA!! :D More

Efren Flores was wonderful from the moment we made contact on the Telephone. We had some great negotiations and had fun while doing it. We ended up with a fair price for our trade-in and on our Used A contact on the Telephone. We had some great negotiations and had fun while doing it. We ended up with a fair price for our trade-in and on our Used Auto also. All in all we would highly recommend Efren Flores & Lexus of Reno. Dee & Thom More

Mark was very friendly and professional. He returned calls, followed up as necessary and was true to his word. The overall experience of buying a used car from him was very easy and stress free. I wou calls, followed up as necessary and was true to his word. The overall experience of buying a used car from him was very easy and stress free. I would recommend this dealership to anyone. More

Gary Williams at Lexus of Reno was great.He spent a total of five hours with us helping may uncle and aunt buy there new Lexus RX 350.We never felt pressured and he gave us a great deal.I would highly reccom of five hours with us helping may uncle and aunt buy there new Lexus RX 350.We never felt pressured and he gave us a great deal.I would highly reccomend Gary to all of my friends.Sincerely Jeff Palmer More

I've been looking for an immaculate, low mile RX 350 for several months. I noted a new listing on line with the Dolan Group, Lexus of Reno. I actually sent the initial inquiry sitting in a surgery center several months. I noted a new listing on line with the Dolan Group, Lexus of Reno. I actually sent the initial inquiry sitting in a surgery center waiting room the evening of 23 December and within minutes received an e-mail reply from Mark Murphy. He quickly answered my questions, then called me to fully discuss exactly what I was looking for. He promised to completely evaluate the car the following morning and call me. Todd Jones called me the following morning and assured me this particular Lexus would be a certified CPO vehicle. He critically examined the car and called with the description on Christmas eve. He assured me it was definitely worth my travel to Reno. After our conversation, I made a refundable credit card deposit and purchased a one-way airline ticket for the early the 26th. Mark met me at the airport and immediatley took me to the dealership. The RX was fully detailed and parked on their showroom floor with a big red bow. The car was exactly what they described and I immediately made the decision to proceed with the sale. The paperwork was painless and Todd gave me a thorough systems orientation before I left for Boise. Every aspect of my interaction with Lexus of Reno was timely and professional. They followed up upon my return to make sure I made it home safely and loved the car. My wife was very pleased with her "new" RX 350. More