Dodge Chrysler Jeep RAM Fiat of Winter Haven - Service Center

Very Very poor customer service. Worst dealership I have ever been too. Would not listen to my concern. They would not even honor warranty on an item that was plainly listed on th Worst dealership I have ever been too. Would not listen to my concern. They would not even honor warranty on an item that was plainly listed on the build sheet and the official window sticker. Will NOT ever go back there again. If you want to save yourself heart ache and misery, avoid this dealership. Service manager was the rudest I have seen. More

Very professional service consultant, friendly. My service was done quickly and I was notified as soon as my vehicle was ready My service was done quickly and I was notified as soon as my vehicle was ready More

Clean functional and respectful of my time. A full service dealership may cost more but can precisely fix and maintain your RAM truck. A full service dealership may cost more but can precisely fix and maintain your RAM truck. More

My wife went here to replace a one year old battery that had a 36 month replacement period. Because Mopar only makes bad batteries, it was our third in five years. But the warranty period starts with the or had a 36 month replacement period. Because Mopar only makes bad batteries, it was our third in five years. But the warranty period starts with the original purchase, not the ones that replaced it- so we were out of luck. We were quoted $722 for our main and auxiliary batteries AND $250 for labor to replace the two batteries. We also needed wipers for $126, a $224 brake fluid flush, and an $80 fuel induction cleaning. Batteries Plus quoted $333 for both batteries with taxes and installation included. When we declined the nearly $1,000 battery service we were told that we were on the hook for a $200 diagnostic fee if we didn’t have any service performed. We then opted for the $80 fuel cleaning. Surprise- that price didn’t include labor, which would be another $50. The brake flush and wiper replacement were also quoted minus labor. We thought we’d pay the $130 total for the fuel service and be on our way, never to return, but they called back to say that they couldn’t perform the service because they couldn’t start the car. I offered to bring the batteries from Batteries Plus, and the service advisor told me that I’d have to pay for an hour and a half of labor for them to install batteries purchased elsewhere. When I objected, she told me I could put them in myself because it was very easy… She didn’t seem to realize the irony, and I was at work in Tampa. I asked to be transferred to a manager and spoke with Chris. He immediately offered to waive the diagnostic fee. When he checked into my quote he said that it had accidentally been worked up in their diesel service system- which was why everything was so expensive. The two batteries would “only” be $474, but of course that didn’t include $107 in labor (down from the “diesel system” $250). He ultimately agreed to release the car at no charge so our roadside assistance could tow it to Batteries Plus. Then the tow truck driver called and explained that he couldn’t tow the car because someone at the dealership engaged the (electronic) parking brake, and it would not release. My wife had a friend take her to Batteries Plus and got the batteries. Despite the fact that the car couldn’t be towed because the dealership engaged the parking brake, they still made her pay to install the batteries. I wonder how many elderly people are eating cat food for months after getting scammed out of hundreds or thousands of dollars here. More

Everyone at this dealership are committed to excellence in service. They truly care about their customers! in service. They truly care about their customers! More

Service department balanced wheels and rotated the tires correctly the same day and no waiting. correctly the same day and no waiting. More

Staff was very helpful and service was excellent . Work was completed on time as promised. Work was completed on time as promised. More

Everyone was very helpful and considerate despite how busy things were in and around the department. busy things were in and around the department. More

Amber was my service tech advisor she did a great job keeping me informed on the status of my truck. They diagnosed it seen they had to order parts. Then she gave me a call as soon as they were in so I t keeping me informed on the status of my truck. They diagnosed it seen they had to order parts. Then she gave me a call as soon as they were in so I took my truck back then. They only had my truck for one day thanks for a good job. More

The service was Quick and complete for my first 5000mi. Very happy we changed to Jeep Winter Haven. Amber is 👍 Very happy we changed to Jeep Winter Haven. Amber is 👍 More