Dodge Chrysler Jeep RAM Fiat of Winter Haven - Service Center

First class service by our Service Advisor Samantha Lyons. Called in the morning and had an appointment with 2 hours. We were greeted with a friendly smile and assured us that our issue would be take Lyons. Called in the morning and had an appointment with 2 hours. We were greeted with a friendly smile and assured us that our issue would be taken care of and it was. Samantha is a professional Service Advisor. She possesses a good sense of expertise. She cares about her customers and demonstrates it with every interaction. Samantha is polite, honest and she does her best to make sure her customers are provided with the best service possible. Thank you Samantha for always taking care of us and our service issues. More

I took my 2018 Chrysler Pacifica in for a problem of a severe rumbling noise and a very strong drag on the engine. Also, made a very hard clunking noise and jerk when shifting gears. Their code testing s severe rumbling noise and a very strong drag on the engine. Also, made a very hard clunking noise and jerk when shifting gears. Their code testing showed only something fuel tubing sensors were bad and my motor mounts were broke. After waiting nine days for the repair work and paying for their rental car the whole time. I paid $3150.00 and, on the way, home my van had the very same problem as described above. Since they did not correctly fix the problem, I am going to another repair shop. Extremely disappointed. Johnathan More

The only reason I gave a 5 star is because of Clifton. I’m glad to see him back. I’m glad to see him back. More

The service writer was excellent. In the past that has not been the case but I decided to try one more time and they had a professional service writer instead of a secretary which mad In the past that has not been the case but I decided to try one more time and they had a professional service writer instead of a secretary which made all the difference. Fast complete repair that was all I hoped for. More

I have purchased three vehicles and do all my service with a dealership. They are excellent at the sales process and also service. with a dealership. They are excellent at the sales process and also service. More

I bought a used Jeep Renegade. I was told it would have a 3 month warranty. I called and had my jeep back in on March 23rd. There was an issue with the blue tooth, rattling noise f I was told it would have a 3 month warranty. I called and had my jeep back in on March 23rd. There was an issue with the blue tooth, rattling noise from the rear view mirror, the black button on passenger side wasn't working.and needed the day light bulb that needed to be changed. I didn't get it back u til April 10th. Guess what I called them back on the 11th because my passenger window was not rolling back up and it was whistling. I was told the warranty didn't cover the windows. I was a mean and I'll admit that. However I already paid a car payment and basically have to get my window fix out of my pocket? More

Great and quick service. Prices were good too. Will be back to this dealership in the future. Prices were good too. Will be back to this dealership in the future. More

I was greeted by friendly professional service writer. She explained the oil change program that I was able to sign up for. The mechanic had forgotten to plug my insurance device back into the OBD until I She explained the oil change program that I was able to sign up for. The mechanic had forgotten to plug my insurance device back into the OBD until I brought it to their attention. Also hadn’t set my oil change reset back but I was able to figure it out. More

7 WEEKS. They have had my Jeep in for service for 7 WEEKS. Went in January 29th. Completely unresponsive when I try to get more info. Lifetime warranty....som They have had my Jeep in for service for 7 WEEKS. Went in January 29th. Completely unresponsive when I try to get more info. Lifetime warranty....someone submitted the paperwork incorrectly. Service managers, both old and new, of zero help. Informed the new one I would be in to pick a loaner (that I am entitled to) within the hour. One of the salesman walked.us to his office area and let him know we were there. 15 MINUTES LATER he decides to come out of the office. No apology, no explanation, no further information. That was on Feb 26th. Contacted the dealer principal. Said he would get more info and call me back. Guess what?? NO RESPONSE. On March 6th, I am finally told it was resubmitted correctly, but now they want records.from previous dealer service. They have a VIN number and all systems that can see work. But no, I have to now contact the previous dealers from my previous state and get more paperwork....sure, let me do your job for you. Sent paperwork electronically on Mar 7th....STILL NOTHING. I have no words. I'm now contacting Jeep directly. NEVER AGAIN. More

As the Jeep dealer closest to my home they make it easy to service my Jeep. to service my Jeep. More