Dodge Chrysler Jeep RAM Fiat of Winter Haven - Service Center

Very poor customer service from service advisor Vickie. You have lost over 3 good customers You have lost over 3 good customers More

I arrived on time and the service manager said they will be right with me. They took my truck right in and I was done in about 45 minutes. The customer service girl Amber was very pleasant and polite. be right with me. They took my truck right in and I was done in about 45 minutes. The customer service girl Amber was very pleasant and polite. More

Fast service always take care of my situation and let me no future issues thanks no future issues thanks More

Purchased over priced oil change deal, then was informed they would not honor the 2nd oil change because I had traded in the Jeep. No attempt made to compromise just informed me I am out $75. Absolutely no they would not honor the 2nd oil change because I had traded in the Jeep. No attempt made to compromise just informed me I am out $75. Absolutely no customer service. Not the first time with this particular automotive group over charged me. They own a number of dealerships in my area. First time they added fees for “shop supplies” when all they were doing was programming a car fob. I pointed this out to the tech and he insisted that it was just taxes. More

First class service by our Service Advisor Samantha Lyons. Called in the morning and had an appointment with 2 hours. We were greeted with a friendly smile and assured us that our issue would be take Lyons. Called in the morning and had an appointment with 2 hours. We were greeted with a friendly smile and assured us that our issue would be taken care of and it was. Samantha is a professional Service Advisor. She possesses a good sense of expertise. She cares about her customers and demonstrates it with every interaction. Samantha is polite, honest and she does her best to make sure her customers are provided with the best service possible. Thank you Samantha for always taking care of us and our service issues. More

I took my 2018 Chrysler Pacifica in for a problem of a severe rumbling noise and a very strong drag on the engine. Also, made a very hard clunking noise and jerk when shifting gears. Their code testing s severe rumbling noise and a very strong drag on the engine. Also, made a very hard clunking noise and jerk when shifting gears. Their code testing showed only something fuel tubing sensors were bad and my motor mounts were broke. After waiting nine days for the repair work and paying for their rental car the whole time. I paid $3150.00 and, on the way, home my van had the very same problem as described above. Since they did not correctly fix the problem, I am going to another repair shop. Extremely disappointed. Johnathan More

The only reason I gave a 5 star is because of Clifton. I’m glad to see him back. I’m glad to see him back. More

The service writer was excellent. In the past that has not been the case but I decided to try one more time and they had a professional service writer instead of a secretary which mad In the past that has not been the case but I decided to try one more time and they had a professional service writer instead of a secretary which made all the difference. Fast complete repair that was all I hoped for. More

I have purchased three vehicles and do all my service with a dealership. They are excellent at the sales process and also service. with a dealership. They are excellent at the sales process and also service. More

I bought a used Jeep Renegade. I was told it would have a 3 month warranty. I called and had my jeep back in on March 23rd. There was an issue with the blue tooth, rattling noise f I was told it would have a 3 month warranty. I called and had my jeep back in on March 23rd. There was an issue with the blue tooth, rattling noise from the rear view mirror, the black button on passenger side wasn't working.and needed the day light bulb that needed to be changed. I didn't get it back u til April 10th. Guess what I called them back on the 11th because my passenger window was not rolling back up and it was whistling. I was told the warranty didn't cover the windows. I was a mean and I'll admit that. However I already paid a car payment and basically have to get my window fix out of my pocket? More