Dodge Chrysler Jeep RAM Fiat of Winter Haven - Service Center

I love this dealership. We own 2 Jeeps and would not take it anywhere else. I like the Saturday hours, getting a ride if I need one and a very friendly out going staff. My We own 2 Jeeps and would not take it anywhere else. I like the Saturday hours, getting a ride if I need one and a very friendly out going staff. My service rep, Jason is very thorough, very happy with his input and his texts to update on service details. The dealership is vey clean. You cannot go wrong with this dealership. More

Amber has been great. Always flexible and the only service advisory I’ll work with Always flexible and the only service advisory I’ll work with More

Outstanding Service Department ! ! Vicky was exceptionally helpful and efficient in handling the Factory Recall on my 22 RAM 1500 Big Horn. My appointment time was scheduled for 11:00 ! Vicky was exceptionally helpful and efficient in handling the Factory Recall on my 22 RAM 1500 Big Horn. My appointment time was scheduled for 11:00 AM with an estimated 1 hour completion time. Recall and complete vehicle inspection was completed by 12:00 PM as promised ! I can't say enough about the GREAT people like Vicky who go the "EXTRA mile with a SMILE" in all the departments at WINTER HAVEN CDJRF ! I highly recommend this GREAT DEALERSHIP ! Many thank's to my service advisor "Vicky" who handled the factoru recall on my 22 RAM 1500 Big Horn Truck ! 11AM appointment in / 12PM out / completed just as communicated by her. Her Friendly personality and Smile makes the service experience Exceptional ! IHIGHLY recommend Winter Haven CDJR ! More

Very poor customer service from service advisor Vickie. You have lost over 3 good customers You have lost over 3 good customers More

I arrived on time and the service manager said they will be right with me. They took my truck right in and I was done in about 45 minutes. The customer service girl Amber was very pleasant and polite. be right with me. They took my truck right in and I was done in about 45 minutes. The customer service girl Amber was very pleasant and polite. More

Fast service always take care of my situation and let me no future issues thanks no future issues thanks More

Purchased over priced oil change deal, then was informed they would not honor the 2nd oil change because I had traded in the Jeep. No attempt made to compromise just informed me I am out $75. Absolutely no they would not honor the 2nd oil change because I had traded in the Jeep. No attempt made to compromise just informed me I am out $75. Absolutely no customer service. Not the first time with this particular automotive group over charged me. They own a number of dealerships in my area. First time they added fees for “shop supplies” when all they were doing was programming a car fob. I pointed this out to the tech and he insisted that it was just taxes. More

First class service by our Service Advisor Samantha Lyons. Called in the morning and had an appointment with 2 hours. We were greeted with a friendly smile and assured us that our issue would be take Lyons. Called in the morning and had an appointment with 2 hours. We were greeted with a friendly smile and assured us that our issue would be taken care of and it was. Samantha is a professional Service Advisor. She possesses a good sense of expertise. She cares about her customers and demonstrates it with every interaction. Samantha is polite, honest and she does her best to make sure her customers are provided with the best service possible. Thank you Samantha for always taking care of us and our service issues. More

I took my 2018 Chrysler Pacifica in for a problem of a severe rumbling noise and a very strong drag on the engine. Also, made a very hard clunking noise and jerk when shifting gears. Their code testing s severe rumbling noise and a very strong drag on the engine. Also, made a very hard clunking noise and jerk when shifting gears. Their code testing showed only something fuel tubing sensors were bad and my motor mounts were broke. After waiting nine days for the repair work and paying for their rental car the whole time. I paid $3150.00 and, on the way, home my van had the very same problem as described above. Since they did not correctly fix the problem, I am going to another repair shop. Extremely disappointed. Johnathan More

The only reason I gave a 5 star is because of Clifton. I’m glad to see him back. I’m glad to see him back. More