Dodge Chrysler Jeep RAM Fiat of Winter Haven

When my husband, Wayne & I decided to trade in our 2003 When my husband, Wayne & I decided to trade in our 2003 Dodge Grand Caravan, we started our search at a Dodge dealership closer to our home. Th When my husband, Wayne & I decided to trade in our 2003 Dodge Grand Caravan, we started our search at a Dodge dealership closer to our home. The initial salesperson at Winter Haven Chrysler Dodge was having a difficult time finding us a deal on a new van, and brought in "Redd". Redd was very honest and after hearing exactly what we were looking for and the price range we HAD to stay within, worked hard to ensure we left the dealership with a new vehicle. The 2010 Town & Country he found for us was a little over our price range. Redd worked the numbers on a 2010 Dodge Caravan and gave us a call a day or two later & said it was ours if we still wanted it. We just needed to pick which color we wanted. Upon arriving at the dealership, Redd went around back to drive the two Caravans around, so we could choose which color we wanted. He instead pulled around the 2010 Chrysler Town & Country. He explained that the Sales Manager had worked the numbers on the Town & Country, and was going to stick with the deal. The dealership offered us an amazing trade-in allowance for our 2003 Caravan. It was a deal we could not walk away from. The finance department was very helpful as well. Overall, this was by far the best car buying experience we have ever had. As many people claim (as we had also), going car shopping is worse than getting your teeth pulled at the dentist. We no longer feel this way. We in fact have had several people comment on our new van & we are quick to point out the dealership & salesperson who assisted us. We hope that other people will be able to walk away feeling as satisfied from their next vehicle purchase. We will be visiting the service dept. for the first time this upcoming week. That is for our first oil change. Oh yeah, they gave us our first oil change as a gift. Chrysler added two more oil changes to that. Between Chrysler, Winter Haven Chrysler Jeep & Dodge, and Redd, we are extemely happy customers. We plan on visiting the dealership in the very near future to purchase a truck for my husband's business. We would not visit any other dealership for this purchase. We will ask for Redd & be able to walk in knowing that he will get us the best possible deal. In todays economic uncertainty it is that type of confidence that will begin to rebuild the economy. Making a purchase and having the confidence you are working with ethical and honest people. More

I am glad for this opportunity to express my feelings. Joe Gagnon was the salesman that greeted me as I walked through the doors. My Husband had recently passed away, and I needed a car, and was so afraid Joe Gagnon was the salesman that greeted me as I walked through the doors. My Husband had recently passed away, and I needed a car, and was so afraid of being "Taken"..How silly I was... Joe showed extreme kindness and helped me step by step, in an orderly fashion to help me select what I wanted, and what was best suited for my needs.. I hope he is able to view this . Perhaps I should have sent a sincere "Thankyou note" to him before this..Thankyou, Joe for helping me when times were tough ..Lee More

My salesperson, Allen Peacock, was very helpful and extremely knowledgeable. He answered all my questions and described in detail all of the options available on each car I test drove. He took the tim extremely knowledgeable. He answered all my questions and described in detail all of the options available on each car I test drove. He took the time to make sure I was happy with the car I chose. I decided on an Avenger and was very pleased with my decision. The financial people also made me feel very at ease and made the transaction very easy. I would most definitely recommend Winter Haven Dodge to friends and family. More

Brian Osborne, his manager and the finance manager were very helpful thoughout the process. They had the car I wanted at the right price and were accommodating with minor changes. The whole purchase proces very helpful thoughout the process. They had the car I wanted at the right price and were accommodating with minor changes. The whole purchase process took less that 3 hours and I am very satisfied with the car and my experience with this dealership. More

Fabian was and absolute joy to work with. He was friendly, easy going and accommodating. He was very knowledgeable and answered all my questions honestly. He took me on a few test drives and was ve friendly, easy going and accommodating. He was very knowledgeable and answered all my questions honestly. He took me on a few test drives and was very helpful without being aggressive. He let me go home and think about it. I had been looking to purchase a car for a while but I was always turned away at other dealers by pushy salesmen. There were no surprises. I got a great price and a fair amount for my trade in. Fabian even set up my blue tooth for my new Jeep. I came in for an oil change a couple days ago and my son accidentally spilled some juice all over my back seat. I was attempting to clean it up myself when Fabian was kind enough to detail my truck himself. It took him a while but he got the stain out and even though it may seems like a small thing it meant a lot. Just knowing he would take the time out of his busy day to help me was awesome and he has won a customer for life. That is what is different about Dodge Chrysler Jeep of Winter Haven . You come in and feel welcome and the customer service is great before, during and after the purchase. I will make sure to return to for my next purchase and recommend it to my friends and family. Thanks so much! More

Fabian was and absolute joy to work with. He was friendly, easy going and accommodating. He was very knowledgeable and answered all my questions honestly. He took me on a few test drives and was ve friendly, easy going and accommodating. He was very knowledgeable and answered all my questions honestly. He took me on a few test drives and was very helpful without being aggressive. He let me go home and think about it. I had been looking to purchase a car for a while but I was always turned away at other dealers by pushy salesmen. There were no surprises. I got a great price and a fair amount for my trade in. Fabian even set up my blue tooth for my new Jeep. I came in for an oil change a couple days ago and my son accidentally spilled some juice all over my back seat. I was attempting to clean it up myself when Fabian was kind enough to detail my truck himself. It took him a while but he got the stain out and even though it may seems like a small thing it meant a lot. Just knowing he would take the time out of his busy day to help me was awesome and he has won a customer for life. That is what is different about Dodge Chrysler Jeep of Winter Haven . You come in and feel welcome and the customer service is great before, during and after the purchase. I will make sure to return to for my next purchase and recommend it to my friends and family. Thanks so much! More

Allen tuned in on what we were looking for and brought us a Jeep Compass for our first test drive. He must have a 6th sense on selecting the right vehicle for customers because we were SOLD before we made i a Jeep Compass for our first test drive. He must have a 6th sense on selecting the right vehicle for customers because we were SOLD before we made if back to the dealership. Allen and the entire dealership made us feel like valued customers and even though it has been one year since we made our purchase Allen and staff call us frequently to thank us. Why, we even got a call on the one year anniversary of our purchase. How nice is that? We are fortunate to have such a great dealership in Winter Haven. More

I had the greatest Salesman! He was very helpful and thorough. When we didn't find something I liked on day one, he said he'd search and call and he actually did! I did have a few complaints with the thorough. When we didn't find something I liked on day one, he said he'd search and call and he actually did! I did have a few complaints with the finance/warranty side of things (took two weeks to pay off my old loan even though they had the check on my new one, so I accrued interest on 2 car loans and didn't put in my correct information for the warranty). Overall I was happy. More

Our salesman, Fabian, was so patient and considerate of us buying our first new car. We kept going back and forth to different dealers trying to find a better deal then Fabian offered and we couldn't find us buying our first new car. We kept going back and forth to different dealers trying to find a better deal then Fabian offered and we couldn't find one better then Winter Haven Dodge. I must have been the worst customer that Winter Haven Dodge has experienced, because I was so stubborn, that I would have given up on myself long ago. But they kept trying to make me happy and satisfied, that I just had to buy a car from them. Not only did they make it easy for me to buy a car, I came back and bought another car 6 months later from Fabian. I have told friends about Winter Haven Dodge, who also made purchases there. Signed, a very satisfied customer, Shayne R. Taylor More

Fabian was wonderful and patient, he helped us find the right car for us dispite our hesitations with purchsing a new vehicle and having car payments. He spent hours and days and weekends helping us make right car for us dispite our hesitations with purchsing a new vehicle and having car payments. He spent hours and days and weekends helping us make the right decision, even on his busiest days we were not invisible to him and he continued to show wonderful customer service even when it seemed there would be no sale for him at all. They had a space for my children to play, and offered subway sandwiches while wating for results. Fabian even offered to take cash out of his own pocket to purchase sodas form the vending machine. Our experience was so positive that we decided to purchase another vehicle three months after the first purchase, and thanks to Fabian's customer service skills the second time was a breeze due to the trust and care he established. Fabian has earned my loyalty and will be my go to in the future. More