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Dodge Chrysler Jeep RAM Fiat of Winter Haven
Winter Haven, FL
385 Reviews
To tell the story of your Dodge, Chrysler, Jeep, and Ram dealership properly, we must take a journey back to 1966 in Michigan. Here, our family-owned business was first founded by Ralph Mahalak Sr. and known to locals as Monroe Dodge.
Over the last 50 years, our customer-focused dealership has gradually expanded to as far as Winter Haven, FL, which is where the story of Dodge Chrysler Jeep RAM of Winter Haven began in 1991.
Thanks to our team’s dedication to local residents, our focus on putting customer service first, and our desire to treat each of our buyers like family, we’ve established a dealership that’s an integral part of the Winter Haven, Bartow, Lakeland, Haines City, and Cypress Gardens communities.
When you’ve owned and operated a dealership for as long as we have, you get the chance to build a strong relationship with your community.
As proof of our close ties to local residents, our dealership’s locations have previously partnered with 97 Country WPCV and St. Jude’s Hospital to help fight childhood cancer.
To contribute to the 97 Country St. Jude Radiothon, our dealership donated the funds collected from test drives and oil changes and put them toward St. Jude’s efforts to find a pediatric cancer cure.
As a result of our team’s goal to serve the community, we were able to provide this renowned hospital with thousands of dollars in donations. We consider this achievement as a testament to the many ways in which we put our community first.
On top of our devotion to locals across the area, our staff works hard to keep a vast inventory of SUVs, sedans, trucks, and more in stock at our Dodge, Chrysler, Jeep, Ram dealership.
By doing so, we ensure that every type of driver who walks through the doors of our showroom can easily find a vehicle that fits their unique lifestyle. So, regardless if you need a tough pickup that can tow heavy equipment or a sleek sedan that’s built for fuel efficiency, our team will gladly guide you to the options that are best for you.
Looking for a ride that’s proven its ability to handle the road? If so, we also offer up a diverse inventory of dependable used and certified pre-owned vehicles.
With one of our pre-owned automobiles by your side, you’ll know that you’re behind the wheel of a machine that’s built to last.
Now that you’ve found your ideal automobile, it’s time to get started on the next leg of your car-buying journey—financing.
Our DCJR dealership comes equipped with a comprehensive financing center, where our team of financing specialists will provide you with the insight and advice you need to make the right decision for your family.
First, we’ll take a moment to review your payment preferences before collaborating with local lenders to secure you with fair auto loan options. Then, all you have to do is sign on the dotted line and drive home inside your new, used, or certified pre-owned car feeling confident in your decision.
Of course, every vehicle needs plenty of care to help it perform at its best, which is why our DCJR dealership includes a state-of-the-art service center.
No matter if you’re looking for a quick inspection, an emergency replacement, or any other type of service, our team of highly trained technicians will address anything you throw our way and get you back on the road in no time.
To reserve your first visit to our repair facility, feel free to use our convenient service scheduler. Simply choose a date and time, submit your request, and wait for a confirmation from our service staff. It’s that easy!
At Dodge Chrysler Jeep RAM of Winter Haven, we believe that every driver near Winter Haven, Bartow, and Lakeland deserves to be supported by a dealership that truly cares about its customers.
From our commitment to the community to our vast inventory of vehicles and beyond, our team goes above and beyond to ensure that you’re provided with all the essentials of an enjoyable shopping experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday Closed
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday Closed
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 385 reviews
November 15, 2010
Keith Miles approached me immediately. Excellent saleman. Knew inventory and prices. Handled test drives quickly. Dealt with negotiations on price of trade-in and price of car. Stayed after closing to comple Knew inventory and prices. Handled test drives quickly. Dealt with negotiations on price of trade-in and price of car. Stayed after closing to complete sale with Jeffery Rogers, Finance Manager. Answered all my questions. Offered to detail and clean vehicle on next business day. Highly recommend this dealership, Keith Miles and Jeffery Rogers. More
by bwoodruff
Employees Worked With
Keith Miles and Jeffrey Rogers
November 04, 2010
The morning of October 22nd, 2010 I broke down in the middle of I-4 with my 2 month old son and my dog. I really had no idea what to do as my husband was currently stationed in Afghanistan for a year and middle of I-4 with my 2 month old son and my dog. I really had no idea what to do as my husband was currently stationed in Afghanistan for a year and a half, I was on my way down to visit my parents house in Fort Myers which was about two hours away so I was stranded. My car eventually got towed to the Dodge Chrysler Jeep dealership of WinterHaven. When I arrived I was welcomed with a warm and friendly greeting from Richard, I had a feeling I was in good hands and that feeling was anything but wrong. Eventually, I learned that my timing belt had broken off which if anyone knows anything about cars, this is pretty much fatal and costly news and basically a death sentence for any vehicle. With financial and credit problems this was the worst news I could have ever received. I was assured by Joe and Eric that they will take care of me and they will not leave me stranded, they couldn't have been more right. The guys allowed me to stay in the dealership after hours so my son and I didn't have to wait out in the dark for my ride from Fort Myers. The guys at WinterHaven worked around the clock for days with my situation trying to come up with a solution for our problem. They eventually spoke with the owner Mike Mahalak and told him my story, that is when the unthinkable happened. They called me the next day to tell me they are replacing my old motor with a brand new one, they also were going to replace any broken parts in my vehicle all free of charge. Mike wanted me to have reliable transportation with no worries from me or my husband. I am sitting here at home with a practically brand new vehicle in my driveway not only did they completely fix everything they changed my oil, cleaned my car, and filled my gas tank. I am safe, my dog is safe and most importantly my son is safe and we have reliable transportation that I can depend on for years to come, all thanks to these awesome guys at winterHaven. This was a very happy ending to a nightmare of a story and I couldn't be anymore thankful. Everyone at this dealership is wonderful the service technition, Mike Weigel was very thorough in explaining what was fixed in my car and what I need to do to maintain it as well. I never once felt as if I was being taking advantage of and that is a very important detail with a dealership as a woman. Joe Gagnon is a wonderful sales associate and should be rewarded for his hardworking efforts not only did he find a solution for me he was true to his word in every aspect. I commend Eric Edwards as well because without him none of this would have taken place hadn't it been for his eagerness to help my family and I. Everyone is trustworthy, kind, generous, and I will be returning to this dealership from now on whether it be for a simple oil change or to buy our next vehicle. So, to the future customers of Dodge Chrysler Jeep of WinterHaven checking out this site wondering if this place is as wonderful as everyone says they are, they were telling the truth. You will be regretting it if you do not come here, this dealership deserves more than five stars hands down. Thank you so much everyone at Dodge Chrysler and Jeep of WinterHaven I'll be seeing you soon! Sincerely, The Reeves family More
by lilclover66
Employees Worked With
Eric Edwards, Joe Gagnon, Mike Weigel , Richard Graves
November 04, 2010
Joe Gagnon was recommended to me even though I live in Tampa. He went above and beyond for me and my family. After a few phone calls, Joe provided me with several vehicle options that would fit my budget. Tampa. He went above and beyond for me and my family. After a few phone calls, Joe provided me with several vehicle options that would fit my budget. I made my final decision on a Thursday and my brand new car was delivered to my home on SATURDAY afternoon!!!!! I am very happy with my first new car and will tell everyone about the amazing team at Winter Haven Dodge. More
by readynred
Employees Worked With
Joe Gagnon
November 04, 2010
Worked with salesman Steve McCullum. He was fiendly, courteous and knowledgeble. Went out of his way to make us feel comfortable. He applied no pressure but was right there with the answer to all our courteous and knowledgeble. Went out of his way to make us feel comfortable. He applied no pressure but was right there with the answer to all our questions and concerns with the purchase of a new car. When we were undecided about what model minivan to select he was very patient and encouraged us to take test drives to help us feel satisfied with the model we were to choose. He then searched thru inventories of surrounding dealers to find the exact model, color and options we wanted. He found the van that afternoon and had it deliverd that evening. Couldn't ask for better service. We couldn't have had a better experience. Steve's professionalism, knowledge, courteousness, friendliness and no pressure went a long way in our deciding to purchase at this time and this dealer. More
by Tomandjan
Employees Worked With
Steve McCullum
November 02, 2010
I recently purchased a 2010 Jeep Patriot from this dealership on October 1st, 2010. I had a pleasant experience dealing with Joe Gagnon as my salesman and Bruce as the finance specialist who closed th dealership on October 1st, 2010. I had a pleasant experience dealing with Joe Gagnon as my salesman and Bruce as the finance specialist who closed the deal. However, I recently discovered I was lied to and manipulated into a sale that absolutely disgusts me. During the course of the sale, I asked Joe very specifically if Midflorida Credit Union was contacted during the finance process. He advised me they were the first bank contacted and I was denied due to a prior bankruptcy, no current vehicle credit history on my wife’s credit, and that I did not have a current job at the time. Joe then advised me that Capital one approved us for financing at 18% and that we could go back to Midflorida Credit Union in a year once I had a job and my wife had established credit with a vehicle loan. My wife and I felt this was accurate information and trusted your financing department based on our current credit history so we purchased the vehicle. On Monday October 25th, 2010 I contacted Midflorida in reference to a personal financial matter. During this conversation, I asked the loan officer about my current vehicle loan with Capital One and to see what our options were to re-finance in the future. She took our information and contacted me on October 26th to inquire about my previous bankruptcy. On October 29th 2010, I received a call advising our loan was approved for re-financing. My wife and I signed the paperwork with Midflorida on November 2nd, 2010. I asked the loan officer if this dealership had contacted their institution anytime prior and she said no. She confirmed this by contacting the vehicle loan department of Midflorida Credit Union to protect herself so nothing suspicious was suspected on her end. I was given 100% proof both verbally and in writing that Dodge Chrysler Jeep of Winter Haven made no formal contact for a vehicle approval by Midflorida Credit Union. We were approved for a re-finance loan at 5.9% with no cash down compared to what their finance department approved us for at 18% with Capital One. I realize that caveat emptor goes into play anytime you make a large purchase like this so I should have been on guard more. However, for this dealership to blatantly lie to me is despicable. My wife and I put trust in this dealership and it got us nothing. More
by pride5000
Employees Worked With
Jeff McCormick, Joe Dicanio, Joe Gagnon
October 26, 2010
Fabian was great, he listened well and had great social skills, he deserves a raise. Doug was a big help too. Appreciated the kid safe play room so we were able to work with fabian. Its a nice touch and I skills, he deserves a raise. Doug was a big help too. Appreciated the kid safe play room so we were able to work with fabian. Its a nice touch and I know other parents would appreciate it also. Thank you for my new used car, Came in looking at a Journey and left with a Buick Enclave, who would of thought! More
by bandit2279
Employees Worked With
Fabian Arias
October 21, 2010
I have been doing business with Dodge for a long time aand I llike the product. Everytime I have a question whether I call or stop in someone is right there to help and that means a lot. I have been in t aand I llike the product. Everytime I have a question whether I call or stop in someone is right there to help and that means a lot. I have been in the business field for most of my life, I know a good business, service, and knowledgeable person when I first stop into a new place to do my business with. That is why the price is just right and the service is great. Martha More
by marthaangold
Employees Worked With
Mike M. in sales and Boby in service
October 17, 2010
the only problem i had was very little gas in vehicles. i had half tank and got quarter tank. wasn't very happy abut that at all. i would highly recemond the dealer for good quality work getting us our vehic had half tank and got quarter tank. wasn't very happy abut that at all. i would highly recemond the dealer for good quality work getting us our vehicle. i would defiently go back for another car More
by virginia straub
Employees Worked With
brian osborne
October 17, 2010
Brian was so helpful in putting me in a vehicle I could afford. He went above and beyond helping me. I would recommend him to anybody buying a car. The only problem was the length of time it took me becaus afford. He went above and beyond helping me. I would recommend him to anybody buying a car. The only problem was the length of time it took me because I was not pre-qualified for a purchese. I will do that before I buy again and I will return to them for my next purchase. More
by nanny8501
Employees Worked With
Brian
October 10, 2010
I have had Dodge trucks since 1998. Although this is the first one that I have purchased at Winter Haven Dodge, I have been recieving service from them for several years. I had went to Desoto Auto Mall to first one that I have purchased at Winter Haven Dodge, I have been recieving service from them for several years. I had went to Desoto Auto Mall to purchase this truck and as soon as I told them that I would be using the Lockheed Martin friends & family discount they lowered my trade-in value and then told me that my credit was not good enough to purchase this truck. My wife, who purchased her Chrysler 300 from Angela, contacted her and Angela and Joe went and got the truck from Desoto Auto Mall and sold it to me. I commend the efforts and my family will turn to Winter Have Dodge first in the future for our vehicle purchases. Thanks, Earl Bolender More
by turnkeyeb
Employees Worked With
Angela Dyal, Joe Gagnon, & Jeff (Finance)
