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Dodge Chrysler Jeep RAM Fiat of Winter Haven
Winter Haven, FL
391 Reviews
To tell the story of your Dodge, Chrysler, Jeep, and Ram dealership properly, we must take a journey back to 1966 in Michigan. Here, our family-owned business was first founded by Ralph Mahalak Sr. and known to locals as Monroe Dodge.
Over the last 50 years, our customer-focused dealership has gradually expanded to as far as Winter Haven, FL, which is where the story of Dodge Chrysler Jeep RAM of Winter Haven began in 1991.
Thanks to our team’s dedication to local residents, our focus on putting customer service first, and our desire to treat each of our buyers like family, we’ve established a dealership that’s an integral part of the Winter Haven, Bartow, Lakeland, Haines City, and Cypress Gardens communities.
When you’ve owned and operated a dealership for as long as we have, you get the chance to build a strong relationship with your community.
As proof of our close ties to local residents, our dealership’s locations have previously partnered with 97 Country WPCV and St. Jude’s Hospital to help fight childhood cancer.
To contribute to the 97 Country St. Jude Radiothon, our dealership donated the funds collected from test drives and oil changes and put them toward St. Jude’s efforts to find a pediatric cancer cure.
As a result of our team’s goal to serve the community, we were able to provide this renowned hospital with thousands of dollars in donations. We consider this achievement as a testament to the many ways in which we put our community first.
On top of our devotion to locals across the area, our staff works hard to keep a vast inventory of SUVs, sedans, trucks, and more in stock at our Dodge, Chrysler, Jeep, Ram dealership.
By doing so, we ensure that every type of driver who walks through the doors of our showroom can easily find a vehicle that fits their unique lifestyle. So, regardless if you need a tough pickup that can tow heavy equipment or a sleek sedan that’s built for fuel efficiency, our team will gladly guide you to the options that are best for you.
Looking for a ride that’s proven its ability to handle the road? If so, we also offer up a diverse inventory of dependable used and certified pre-owned vehicles.
With one of our pre-owned automobiles by your side, you’ll know that you’re behind the wheel of a machine that’s built to last.
Now that you’ve found your ideal automobile, it’s time to get started on the next leg of your car-buying journey—financing.
Our DCJR dealership comes equipped with a comprehensive financing center, where our team of financing specialists will provide you with the insight and advice you need to make the right decision for your family.
First, we’ll take a moment to review your payment preferences before collaborating with local lenders to secure you with fair auto loan options. Then, all you have to do is sign on the dotted line and drive home inside your new, used, or certified pre-owned car feeling confident in your decision.
Of course, every vehicle needs plenty of care to help it perform at its best, which is why our DCJR dealership includes a state-of-the-art service center.
No matter if you’re looking for a quick inspection, an emergency replacement, or any other type of service, our team of highly trained technicians will address anything you throw our way and get you back on the road in no time.
To reserve your first visit to our repair facility, feel free to use our convenient service scheduler. Simply choose a date and time, submit your request, and wait for a confirmation from our service staff. It’s that easy!
At Dodge Chrysler Jeep RAM of Winter Haven, we believe that every driver near Winter Haven, Bartow, and Lakeland deserves to be supported by a dealership that truly cares about its customers.
From our commitment to the community to our vast inventory of vehicles and beyond, our team goes above and beyond to ensure that you’re provided with all the essentials of an enjoyable shopping experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday Closed
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday Closed
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 391 reviews
October 07, 2013
I went to get my free oil change, no one waited on me, I stood there for 15 minutes with not so much as a blink my way. You are promised sun shine and rainbows to get you to buy your vehicle there, but onc stood there for 15 minutes with not so much as a blink my way. You are promised sun shine and rainbows to get you to buy your vehicle there, but once you need something, you are totaled ignored. I will be happy to tell everyone my experience at Winter Haven Dodge and I will gladly pay for my oil changes elsewhere just so I don't have to deal with your establishment again. More
by Amber01
Employees Worked With
NONE no one would even ask me what i needed
October 02, 2013
This was my first visit to the dealership and I had a lot of questions. My vehicle is a 2013 Chrysler Town and Country Van with handicapped conversion and I had a laundry list of questions, most of which I of questions. My vehicle is a 2013 Chrysler Town and Country Van with handicapped conversion and I had a laundry list of questions, most of which I felt were not Chrysler oriented. The service employee was patient and gave me full attention. I had purchased this van due to my wife's needs, and several other folks had shown me their Town and Country and were VERY happy with them. I have never owned a car or van of this quality and am happy with it, although we are still "on a learning curve" of all it's features. The van was purchased from a third party and the many items we are disappointed about are due to the "conversion" modifications, as I has suspected. I will be hoping and praying that when I go to the handicapped sales dealer I will get as much satisfaction as you folks provided me. More
by Calsvan1
Employees Worked With
Richard Graves
August 09, 2013
James Jackson and his service crew are tops. The service department has always taken care of my van and me. If this review does not meet your "why", please feel free to discard it. But, at least, let the department has always taken care of my van and me. If this review does not meet your "why", please feel free to discard it. But, at least, let the service department know I praised them. What an inane statement. More
by jw6033
Employees Worked With
James Jackson
August 06, 2013
Steve Knope is more than our "go to" guy for buying a new car, he's become a trusted friend. We just stopped in to look around, and soon found ourselves the happy new owners of a 2013 Dodge Jou buying a new car, he's become a trusted friend. We just stopped in to look around, and soon found ourselves the happy new owners of a 2013 Dodge Journey Crew. Steve made the transition from our 2011 Chrysler Town & Country to our new Dodge very easy. More
by Girlsinger96
Employees Worked With
Steve Knope
April 09, 2013
I just bought a used 2005 jeep, car looks and runs great, everyone at the dealership was nice and helpful and quick to finish the job. My only downfall was i was told the jeep would be detailed and cleaned everyone at the dealership was nice and helpful and quick to finish the job. My only downfall was i was told the jeep would be detailed and cleaned up, after coming back to pick it up, there was bugs all over the hood, black pieces on the sides looked faded, there where leaves and dirt on the floor and under the seats and in the cup holders. it literally looked like they sprayed it with water and put tire shine on the tires and sent it out. I brought it home and literally sprayed the water hose on the hood and got it cleaner than it was. Other than the crappy detailing service everything else went smoothly. More
by joshfairbanks90
Employees Worked With
David Giles
December 09, 2012
The service we were given is above any I have had eleswhere, they worked for hours on our part and we lefvt with a 2013 Chrysler. We had been six other dealerships and were basically told come back w eleswhere, they worked for hours on our part and we lefvt with a 2013 Chrysler. We had been six other dealerships and were basically told come back when you have larger down payment. This dealership went the extra mile for us, we now have a new car we thought we would get for a long time.If you need a new car go see them they can and will do everything they can. More
by sweetmist4
Employees Worked With
Redd Harrell
July 19, 2012
EXCELLENT CUSTOMER SERVICE, THEY TREAT YOU WITH ULTIMATE RESPECT, AND YOU WALK OUT FEELING WELL TAKEN CARE OF. THEY ARE EXEMPLARY TO WHAT OTHER AUTO DEALERS SHOULD BE. YES, A DEALERSHIP THAT REALLY TAKES C RESPECT, AND YOU WALK OUT FEELING WELL TAKEN CARE OF. THEY ARE EXEMPLARY TO WHAT OTHER AUTO DEALERS SHOULD BE. YES, A DEALERSHIP THAT REALLY TAKES CARE OF THERE CUSTOMERS. A JOB WELL DONE, BRAVO FOR THE FIAT DEALERSHIP IN WINTER HAVEN. YOU ARE BUILDING A GREAT REPUTATION FOR YOUR SELVES. DR. GARY V. HUMPHREY More
by DOC HUMPHREY
Employees Worked With
THE MANAGER
July 11, 2012
I have purchased many used cars, and usually purchase them from reputable car dealerships knowing that they do a thorough inspection. We purchased a car for my son for Christmas...within 100 miles the ra them from reputable car dealerships knowing that they do a thorough inspection. We purchased a car for my son for Christmas...within 100 miles the radiator exploded, the car started leaking like a faucet, and the instrument panel stopped working. The car had about 70,000 miles on it. I have a car with close to 200,000 miles and it does not have half the problems. I would NEVER buy a car from this dealership again. The inspection paper they gave me shows everything in excellent working condition. The car we purchased for my daughter from another dealership has had no issue, and was purchased with more miles than this vehicle. When contacting the dealership about this issue we have had no help. $700 radiator, $800 seals, and now over $1000 for an instrument panel...either they knew about the problems or they don't know how to inspect a vehicle. Either way, I would never purchase a used vehicle from them ever again and I would not recommend this to any of my friends who don't want to invest a lot of money in repairs! More
by mill2012
Employees Worked With
July 02, 2012
By far, this is the most reliable, respectful, honest dealership we have dealt with in all the years that we have been purchasing vehicles. They are extremely accomodating, professional and most importan dealership we have dealt with in all the years that we have been purchasing vehicles. They are extremely accomodating, professional and most important honest. We needed an oil change (one of 4 free changes) and no appointment was necessary. We drove into the dealership and the work was done within 45 minues. The mechanic noticed that we were missing a cover for the engine. The salesman immediately provided the part for our engine. Coming from New York City, we always had to wait for days to get a service appointment for our vehicles and most times, the dealer would tie up our car for days and often we had to rent a car which cost us even more money for the service. There are no arguments about what needs to be done at this dealership. There is always a follow-up call from the Manager of the dealership making sure that we had a pleasant experience and that we did not encounter any issues. This dealership is an "A" rated establishment and we are fortunate to have this dealership in the Winter Haven community. Also, the customer waiting area is clean and fresh coffee is available, while watching TV. How nice is that? More
by JohnS1234
