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Dodge Chrysler Jeep RAM Fiat of Winter Haven
Winter Haven, FL
379 Reviews
To tell the story of your Dodge, Chrysler, Jeep, and Ram dealership properly, we must take a journey back to 1966 in Michigan. Here, our family-owned business was first founded by Ralph Mahalak Sr. and known to locals as Monroe Dodge.
Over the last 50 years, our customer-focused dealership has gradually expanded to as far as Winter Haven, FL, which is where the story of Dodge Chrysler Jeep RAM of Winter Haven began in 1991.
Thanks to our team’s dedication to local residents, our focus on putting customer service first, and our desire to treat each of our buyers like family, we’ve established a dealership that’s an integral part of the Winter Haven, Bartow, Lakeland, Haines City, and Cypress Gardens communities.
When you’ve owned and operated a dealership for as long as we have, you get the chance to build a strong relationship with your community.
As proof of our close ties to local residents, our dealership’s locations have previously partnered with 97 Country WPCV and St. Jude’s Hospital to help fight childhood cancer.
To contribute to the 97 Country St. Jude Radiothon, our dealership donated the funds collected from test drives and oil changes and put them toward St. Jude’s efforts to find a pediatric cancer cure.
As a result of our team’s goal to serve the community, we were able to provide this renowned hospital with thousands of dollars in donations. We consider this achievement as a testament to the many ways in which we put our community first.
On top of our devotion to locals across the area, our staff works hard to keep a vast inventory of SUVs, sedans, trucks, and more in stock at our Dodge, Chrysler, Jeep, Ram dealership.
By doing so, we ensure that every type of driver who walks through the doors of our showroom can easily find a vehicle that fits their unique lifestyle. So, regardless if you need a tough pickup that can tow heavy equipment or a sleek sedan that’s built for fuel efficiency, our team will gladly guide you to the options that are best for you.
Looking for a ride that’s proven its ability to handle the road? If so, we also offer up a diverse inventory of dependable used and certified pre-owned vehicles.
With one of our pre-owned automobiles by your side, you’ll know that you’re behind the wheel of a machine that’s built to last.
Now that you’ve found your ideal automobile, it’s time to get started on the next leg of your car-buying journey—financing.
Our DCJR dealership comes equipped with a comprehensive financing center, where our team of financing specialists will provide you with the insight and advice you need to make the right decision for your family.
First, we’ll take a moment to review your payment preferences before collaborating with local lenders to secure you with fair auto loan options. Then, all you have to do is sign on the dotted line and drive home inside your new, used, or certified pre-owned car feeling confident in your decision.
Of course, every vehicle needs plenty of care to help it perform at its best, which is why our DCJR dealership includes a state-of-the-art service center.
No matter if you’re looking for a quick inspection, an emergency replacement, or any other type of service, our team of highly trained technicians will address anything you throw our way and get you back on the road in no time.
To reserve your first visit to our repair facility, feel free to use our convenient service scheduler. Simply choose a date and time, submit your request, and wait for a confirmation from our service staff. It’s that easy!
At Dodge Chrysler Jeep RAM of Winter Haven, we believe that every driver near Winter Haven, Bartow, and Lakeland deserves to be supported by a dealership that truly cares about its customers.
From our commitment to the community to our vast inventory of vehicles and beyond, our team goes above and beyond to ensure that you’re provided with all the essentials of an enjoyable shopping experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday Closed
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday Closed
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 379 reviews
July 22, 2015
Nice waiting area and friendly service I bought my car the previous week to my visit and had to have a component installed that was not in stock when I purchased the car. My sales rep arra I bought my car the previous week to my visit and had to have a component installed that was not in stock when I purchased the car. My sales rep arranged an appointment but when I showed up I wasn't on the schedule, not sure what happened with that, but I was worked in to the schedule within about an hour and a half. More
by Jwells88
Employees Worked With
Robin Ives, Matt Reider
July 20, 2015
never again My first visit there was the last never again, I had a 9:00am appointment for a full service to my 2007 jeep commander. I was told that it takes a My first visit there was the last never again, I had a 9:00am appointment for a full service to my 2007 jeep commander. I was told that it takes approximately three to four hours so l left and I return at 1:20pm to be told that they haven't even start on my vehicle yet. I told Richard I will wait he told me they will start on my vehicle Right now, and I'm going tell them to put an rush on it, I told Richard no I want the job done correctly. I waited till 3:20pm, left a message for Richard that I will Be back tomorrow to pick up my vehicle l had to be somewhere for 4:00pm. I'am going to be late for my appointment for 4:00pm. Michael W Davis 1186 maplebrook Dr Lake Alfred fl. 33850 More
by michaeldavis
Employees Worked With
not even a discount for the inconvenience caused by not calling my cell phone to inform me that were running very late!!!, Richard Graves
February 14, 2015
Excellent as always We purchased our vehicle from Dodge of Winter Haven and take it in for regular maintenance. Everyone we've encountered has been courteous and professi We purchased our vehicle from Dodge of Winter Haven and take it in for regular maintenance. Everyone we've encountered has been courteous and professional. They really do go above and beyond to make the customer (us) happy. Thank you Dodge of Winter Haven and keep up the great work! More
by anonymous
Employees Worked With
n/a
January 27, 2015
All around excellence Excellent service all around...from the first phone call to check the availability of my car to the point where I stepped into it and drove off. The Excellent service all around...from the first phone call to check the availability of my car to the point where I stepped into it and drove off. The whole process took about 2 hours and not once did I feel rushed or overwhelmed. On the contrary...I was never left alone and barely waited for anything. I was immediately greeted by Ken when he found out I arrived, whom I also spoke to on the phone earlier. Ken also had the car ready to go, parked up front for inspection and a test drive. He was very knowledgeable when it came to the vehicle and all the concerns and questions I had especially with the CPO warranty. All around great experience...I will definitely recommend this dealership to any family or friends of mine who are shopping for a new car. More
by prorican
Employees Worked With
Ken
December 30, 2014
Disappointed Customer FYI. Was told the new cars no longer have CD players. I found a link that shows a 200 C has a CD Player. This is one item I wanted in the 200 C I FYI. Was told the new cars no longer have CD players. I found a link that shows a 200 C has a CD Player. This is one item I wanted in the 200 C I purchased. Why was I told this? I feel now I was tricked into making a new car purchase and was told about new cars no longer having a CD Player, so the sales rep could just sell me this car. Very Disappointed and will think twice next time before coming to Winter Have Dodge Chrysler to buy another car. My associates will hear of my experience as well. Signed: Very Unhappy customer, Lou More
by lralabate
Employees Worked With
Matt Reider
September 25, 2014
Needs Customer Service Classes Disappointed with the service of my 2011 Chrysler 200. I brought it in as it would stall when at idle level. So before I went in, I googled the issue Disappointed with the service of my 2011 Chrysler 200. I brought it in as it would stall when at idle level. So before I went in, I googled the issue and found that the National Highway Saftey board started an investigation in 2012 due to the many complaints of the same issue, the NHTSB did not force a recall as Chrysler stated they would start a customer Satifaction campain to fix the issue. Chrysler also put out a sevice bullitin to all dealerships that there was a software update needed. Winter Haven Chrysler completly ignored my findings and was quite rude about the situation, they also claimed to know nothing about what I was talking about. They recommended replacing some parts and over the phone my quote was $340.00, I reluctantly told them to do it. WHEN I arrived at the dealership, the price had jumped to $430.00 and the explination was taxes, people I can add, taxes should not have been 90.00. Frustrated and not wanting to go to jail that day, I left. I would be very cautious of this dealerships practices. More
by justics
Employees Worked With
Ken
September 01, 2014
Owner First I was promised a 5 minute wait for ride back to work. It was an hour wait. I was forgotten! Then thought I needed an alignment-no tire rotation. First I was promised a 5 minute wait for ride back to work. It was an hour wait. I was forgotten! Then thought I needed an alignment-no tire rotation. My tires were not checked for air. Had to fill while on vacation. Was charged $135 for tire rotation! Was charged for alignment but didn't get! Way too expensive! I'm not happy with service! More
by Renegadebub
Employees Worked With
Juan.
August 09, 2014
Service on car Juan Monje was very helpfull and friendly Waiting time long because had sent for part. Car is running good Felt the service charge very expense Bi Juan Monje was very helpfull and friendly Waiting time long because had sent for part. Car is running good Felt the service charge very expense Bill Christiansen More
by BRAY4
Employees Worked With
Juan M Monje
July 25, 2014
Very friendly , courteous, and timely service. The service person was very knowledgeable and work was started right away with minimal wait for the amount of servic , courteous, and timely service. The service person was very knowledgeable and work was started right away with minimal wait for the amount of service being done. More
by John Bartlett
Employees Worked With
Richard Graves
July 24, 2014
Pushy Sales, Dont stand behind factory warranty. Bought a 13 Dodge Dart from them, paid for it in cash. They were over pushy and I felt like it was get in get out. It made me feel unwanted and made m Bought a 13 Dodge Dart from them, paid for it in cash. They were over pushy and I felt like it was get in get out. It made me feel unwanted and made me sour on the entire Dodge brand. Also My Aunt and Uncle who bought several dodges from them, did shotty work on their truck. two times, one while under warranty. More
by Ryan863
Employees Worked With
Redd Harrell
