Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Dodge Chrysler Jeep RAM Fiat of Winter Haven
Winter Haven, FL
391 Reviews
To tell the story of your Dodge, Chrysler, Jeep, and Ram dealership properly, we must take a journey back to 1966 in Michigan. Here, our family-owned business was first founded by Ralph Mahalak Sr. and known to locals as Monroe Dodge.
Over the last 50 years, our customer-focused dealership has gradually expanded to as far as Winter Haven, FL, which is where the story of Dodge Chrysler Jeep RAM of Winter Haven began in 1991.
Thanks to our team’s dedication to local residents, our focus on putting customer service first, and our desire to treat each of our buyers like family, we’ve established a dealership that’s an integral part of the Winter Haven, Bartow, Lakeland, Haines City, and Cypress Gardens communities.
When you’ve owned and operated a dealership for as long as we have, you get the chance to build a strong relationship with your community.
As proof of our close ties to local residents, our dealership’s locations have previously partnered with 97 Country WPCV and St. Jude’s Hospital to help fight childhood cancer.
To contribute to the 97 Country St. Jude Radiothon, our dealership donated the funds collected from test drives and oil changes and put them toward St. Jude’s efforts to find a pediatric cancer cure.
As a result of our team’s goal to serve the community, we were able to provide this renowned hospital with thousands of dollars in donations. We consider this achievement as a testament to the many ways in which we put our community first.
On top of our devotion to locals across the area, our staff works hard to keep a vast inventory of SUVs, sedans, trucks, and more in stock at our Dodge, Chrysler, Jeep, Ram dealership.
By doing so, we ensure that every type of driver who walks through the doors of our showroom can easily find a vehicle that fits their unique lifestyle. So, regardless if you need a tough pickup that can tow heavy equipment or a sleek sedan that’s built for fuel efficiency, our team will gladly guide you to the options that are best for you.
Looking for a ride that’s proven its ability to handle the road? If so, we also offer up a diverse inventory of dependable used and certified pre-owned vehicles.
With one of our pre-owned automobiles by your side, you’ll know that you’re behind the wheel of a machine that’s built to last.
Now that you’ve found your ideal automobile, it’s time to get started on the next leg of your car-buying journey—financing.
Our DCJR dealership comes equipped with a comprehensive financing center, where our team of financing specialists will provide you with the insight and advice you need to make the right decision for your family.
First, we’ll take a moment to review your payment preferences before collaborating with local lenders to secure you with fair auto loan options. Then, all you have to do is sign on the dotted line and drive home inside your new, used, or certified pre-owned car feeling confident in your decision.
Of course, every vehicle needs plenty of care to help it perform at its best, which is why our DCJR dealership includes a state-of-the-art service center.
No matter if you’re looking for a quick inspection, an emergency replacement, or any other type of service, our team of highly trained technicians will address anything you throw our way and get you back on the road in no time.
To reserve your first visit to our repair facility, feel free to use our convenient service scheduler. Simply choose a date and time, submit your request, and wait for a confirmation from our service staff. It’s that easy!
At Dodge Chrysler Jeep RAM of Winter Haven, we believe that every driver near Winter Haven, Bartow, and Lakeland deserves to be supported by a dealership that truly cares about its customers.
From our commitment to the community to our vast inventory of vehicles and beyond, our team goes above and beyond to ensure that you’re provided with all the essentials of an enjoyable shopping experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday Closed
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday Closed
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 391 reviews
March 01, 2016
Service is over and above anything you would ever expect !!! My 2013 Dodge Grand Caravan runs like a brand new car . Cannot believe the wonderful , timely and swift service I received . Arcenio the service mana My 2013 Dodge Grand Caravan runs like a brand new car . Cannot believe the wonderful , timely and swift service I received . Arcenio the service manager is over the top . If I could I would give him 10 STARS More
by BJ--WXYZ
Employees Worked With
Service Manager Arcenio---They don't come any better !!!!!!!!!!!, Stephanie Gomez
February 15, 2016
No problem frst visit With about 5200 miles on my new van, got free oil change. Took about 1.5 hours. Was told at first about $19 tire rotation, but service came back out With about 5200 miles on my new van, got free oil change. Took about 1.5 hours. Was told at first about $19 tire rotation, but service came back out to lounge (did not get his name - older fella) and said did not need the rotation yet. They could just as well have done so and charged me but they didn't. Appreciated that. More
by bobG
Employees Worked With
Richard Graves
February 01, 2016
Taken advantage of Came in wanting a certain vehicle. Left with something I never even test drove before owning. Payments way more then what I was told. Vehicle has had Came in wanting a certain vehicle. Left with something I never even test drove before owning. Payments way more then what I was told. Vehicle has had numerous recalls, not happy. Feel trapped and stuck with this. Widowed mother in a vehicle that keeps me worried and very unhappy. More
by Decorate40
Employees Worked With
Jim Fox and finance..
January 30, 2016
Recall on car. All the people I was in contact with were very helpful and polite. I was in and out in no time. My recall was replaced in no time at all. hanks everyb All the people I was in contact with were very helpful and polite. I was in and out in no time. My recall was replaced in no time at all. hanks everybody for doing a good job. THANKS More
by arty1941
Employees Worked With
Service Advisor: Kenneth W. Littlefiel
December 28, 2015
Promises and service When we purchased our vehicle, it needed an alignment, spare key and floor mat. The alignment was scheduled for the following day, and it took over When we purchased our vehicle, it needed an alignment, spare key and floor mat. The alignment was scheduled for the following day, and it took over 3 hours with an appointment. They were able to code the spare key, which we were informed would be difficult to obtain the spare key when we purchased the vehicle. However, they did not have a floor mat for us the next day. When I called out salesman a week later, his excuse was that they had actually lost money in the deal and they would not put any more money into it. Now, do you really believe a dealer will lose money on the purchase of a used car? They would be out of business. So not only was it a lie, he repeated it several times during our conversation. Had I known this, I would have requested it in writing. BEWARE-- if your car is missing something get it in writing!! Service department is slow at this location too. More
by JeepOwner
Employees Worked With
December 18, 2015
A Pleasure to work with Steve This is the second new vehicle we have purchased from Winter Haven Chrysler, Dodge, Jeep. Working with Steve Knope has been a real pleasure both time This is the second new vehicle we have purchased from Winter Haven Chrysler, Dodge, Jeep. Working with Steve Knope has been a real pleasure both times. No pushy high-pressure tactics at all, just honest answers to all our questions. We even helped him sell our trade-in to one of our neighbors. Good Job Steve. More
by dinodoc
Employees Worked With
Steve Knope
November 23, 2015
2015 Chrysler I recently visited the service center at Chrysler, Dodge, Jeep, Ram of Winter Haven for a recall on my 2015 Chrysler 200. I called when my engine ligh I recently visited the service center at Chrysler, Dodge, Jeep, Ram of Winter Haven for a recall on my 2015 Chrysler 200. I called when my engine light came on and they told me that it was fine because it wasn't flashing yet. So they scheduled me an appointment about a week later. The appointment went well and they told me it was just a recall for a wiring harness and wait for the paper to come in. I called when I received my first recall paper and they told me to wait for another paper telling me the part was in. So about a month later that paper was received. I called the day it came in the mail, they still didn't have my part in but in the mean time my transmission is now slipping and the car is accelerating when I take my foot off the gas. I told them about this and they schedule me an appointment about 3 days later to bring it in. They told me that I needed a new transmission with a car that has 11,000 miles on it. But they said it would be done with in a day and gave me a rental car. I never received a call back for 2 days and finally on the third day I called and they told me the mechanic that is working on my car isn't in today. Then they proceeded to tell me they would call me back late afternoon on Monday. At 5:30 I receive a call requesting me to return the rental car to enterprise, bring the bill to them and then I will be on my way. As I got to the dealer ship I asked if my transmission was fixed and if they completed the oil changed I requested for them to go ahead and do. The request for the oil change was not put in so therefore not completed. I walk out of the dealership and have to use my panic button because the associate didn't even tell me where my car was. Then I start driving home and my car is still jolting and stalling out at red lights. I call them on Tuesday, to give it a day to work itself out, and they tell me all of my parts were brand new and it will take about two weeks for the transmission to stop jumping or shifting out of gears because I am the reset button and the car needs to learn how I drive. A week later my car is still jolting and I am not happy with the service. I am now going to take it to another dealership to see what is wrong with my car. Chrysler didn't call me when they said they would, didn't fix my car in a timely manner, didn't complete the service I asked them to complete, and my car is still not correct therefore I have to take it to another dealership to see what is wrong with it. POOR SERVICE! More
by c09005695
Employees Worked With
Robin , Richard Graves
November 22, 2015
jeep service went in for a free oil change and tire rotation waited 3 hours and a half to have it done car sat outside for hour then 2 hours in shop and then a went in for a free oil change and tire rotation waited 3 hours and a half to have it done car sat outside for hour then 2 hours in shop and then a half hour outside till that told me it was done charged me 18.00 dollars for rotation, which they advertised 19.99 for a oil change and rotation. will not go back for a free oil change again More
by do better
Employees Worked With
November 16, 2015
First maintenance visit This was a very positive visit and everything went so smooth.... They treat you like you matter to them....Love this place....everyone was so friendly This was a very positive visit and everything went so smooth.... They treat you like you matter to them....Love this place....everyone was so friendly More
by grandpic1
Employees Worked With
Matt Reider
October 29, 2015
service dept Sales department very friendly and nice to work with. Service department just the opposite. Service advisors looked confused and like they needed h Sales department very friendly and nice to work with. Service department just the opposite. Service advisors looked confused and like they needed help. Ignored me for a long time while I just stood there. Took my new wrangler in for warranty work. Service department was closed by the time I made it back to dealership. Saw my jeep parked next to building with doors unlocked. Next day they told me no it wasn't left out it was locked behind fence. More
by Crystal
Employees Worked With
Stephanie Gomez
