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Dodge Chrysler Jeep RAM Fiat of Winter Haven
Winter Haven, FL
387 Reviews
To tell the story of your Dodge, Chrysler, Jeep, and Ram dealership properly, we must take a journey back to 1966 in Michigan. Here, our family-owned business was first founded by Ralph Mahalak Sr. and known to locals as Monroe Dodge.
Over the last 50 years, our customer-focused dealership has gradually expanded to as far as Winter Haven, FL, which is where the story of Dodge Chrysler Jeep RAM of Winter Haven began in 1991.
Thanks to our team’s dedication to local residents, our focus on putting customer service first, and our desire to treat each of our buyers like family, we’ve established a dealership that’s an integral part of the Winter Haven, Bartow, Lakeland, Haines City, and Cypress Gardens communities.
When you’ve owned and operated a dealership for as long as we have, you get the chance to build a strong relationship with your community.
As proof of our close ties to local residents, our dealership’s locations have previously partnered with 97 Country WPCV and St. Jude’s Hospital to help fight childhood cancer.
To contribute to the 97 Country St. Jude Radiothon, our dealership donated the funds collected from test drives and oil changes and put them toward St. Jude’s efforts to find a pediatric cancer cure.
As a result of our team’s goal to serve the community, we were able to provide this renowned hospital with thousands of dollars in donations. We consider this achievement as a testament to the many ways in which we put our community first.
On top of our devotion to locals across the area, our staff works hard to keep a vast inventory of SUVs, sedans, trucks, and more in stock at our Dodge, Chrysler, Jeep, Ram dealership.
By doing so, we ensure that every type of driver who walks through the doors of our showroom can easily find a vehicle that fits their unique lifestyle. So, regardless if you need a tough pickup that can tow heavy equipment or a sleek sedan that’s built for fuel efficiency, our team will gladly guide you to the options that are best for you.
Looking for a ride that’s proven its ability to handle the road? If so, we also offer up a diverse inventory of dependable used and certified pre-owned vehicles.
With one of our pre-owned automobiles by your side, you’ll know that you’re behind the wheel of a machine that’s built to last.
Now that you’ve found your ideal automobile, it’s time to get started on the next leg of your car-buying journey—financing.
Our DCJR dealership comes equipped with a comprehensive financing center, where our team of financing specialists will provide you with the insight and advice you need to make the right decision for your family.
First, we’ll take a moment to review your payment preferences before collaborating with local lenders to secure you with fair auto loan options. Then, all you have to do is sign on the dotted line and drive home inside your new, used, or certified pre-owned car feeling confident in your decision.
Of course, every vehicle needs plenty of care to help it perform at its best, which is why our DCJR dealership includes a state-of-the-art service center.
No matter if you’re looking for a quick inspection, an emergency replacement, or any other type of service, our team of highly trained technicians will address anything you throw our way and get you back on the road in no time.
To reserve your first visit to our repair facility, feel free to use our convenient service scheduler. Simply choose a date and time, submit your request, and wait for a confirmation from our service staff. It’s that easy!
At Dodge Chrysler Jeep RAM of Winter Haven, we believe that every driver near Winter Haven, Bartow, and Lakeland deserves to be supported by a dealership that truly cares about its customers.
From our commitment to the community to our vast inventory of vehicles and beyond, our team goes above and beyond to ensure that you’re provided with all the essentials of an enjoyable shopping experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday Closed
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday Closed
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 387 reviews
February 25, 2020
Great prices Honest PeopleMy Salesman Phil Kaiser was Great prices Honest People My Salesman Phil Kaiser was the best Highly recommended Other Sales people were assisting Family Atmosphere Luis A Great prices Honest People My Salesman Phil Kaiser was the best Highly recommended Other Sales people were assisting Family Atmosphere Luis Alvarez was a big help More
by Steve
Employees Worked With
Phil Kaiser
February 03, 2020
Do yourself a favor and stay away from this place. You can tell when they're lying their lips are moving. I looked at the Dodge truck with a Salesman named Lewis. The truck look good and the price was goo can tell when they're lying their lips are moving. I looked at the Dodge truck with a Salesman named Lewis. The truck look good and the price was good. After walking around the truck and looking at it I bent down and looked under the front bumper and side puddle on the ground it was antifreeze leaking down the front of the motor and off the crossmember onto the pavement. I stood up and informed Lewis and he did not act surprised at all. I think he know it was leaking. The first words out of his mouth when I shook his hand words that my guys go through the vehicle's top to bottom when they come in. That was certainly a lie. He said he would fix the water pump that was bad and if I came back the next day it would be fixed. I came back the next day and they had in fact replace the water pump. He told me they change the oil when they bring them in how they did not see a leaking water pump with the drain plug right next to it for the oil is beyond me. The second day I came back I took the vehicle for a drive and it sounded loud. I crawled underneath the truck again and it had two holes in the muffler I could stick my hand through. I worked in an auto store when I was younger and do my own light mechanical so I have fairly good knowledge of what's good and what's bad. Again I don't know how that mechanic that change the oil couldn't see that the muffler was full of holes. I asked about a warranty on the vehicle 0 warranty not even 30 days. I was still interested in the vehicle and needed to try the four-wheel drive which I put into low range and drove around a parking lot for 10 minutes trying every trick to get it out of 4 wheel back to two. It did come out but obviously there was issues with the four-wheel drive. They tried every trick in the book they get me to buy this truck he brought his manager out and he asked me what it would take to get me to sign the papers today. Thank God I was smart enough to walk away from the deal. I was shocked when I looked at their reviews and saw they had literally over a hundred five star reviews a few 4 star and not a single bad review. I live in Vermont and was down here looking for a good used 4-wheel drive and am a serious buyer I don't know if they were trying to take advantage of me because I was from the north but my guess is they would take advantage of anyone they had an opportunity to. My advice take your business to another Dodge Ram Jeep dealer if that's what you're looking for More
by Essie
Employees Worked With
February 01, 2020
I can’t believe after buying 4 new tires and a week later I have a tire with a defect they would charge me $27 dollars for labor and make me wait for 3 hrs to put a new tire on. I have a tire with a defect they would charge me $27 dollars for labor and make me wait for 3 hrs to put a new tire on. More
by Skywayne1
Employees Worked With
Stephanie Gomez
January 09, 2020
I love Winter Haven CDJ! Clifton was amazing and went out there way to make sure that I was satisfied and that everything went smoothly! I will be back! there way to make sure that I was satisfied and that everything went smoothly! I will be back! More
by ACollins$
Employees Worked With
Clifton
January 06, 2020
Matt was the greatest . He explained everything and made it easy to understand .I recommend him highly . Great sense of humor to deal with me it easy to understand .I recommend him highly . Great sense of humor to deal with me More
by Ssharons214
Employees Worked With
Other Employees :
Contract person, Richard Graves, Stephanie Gomez, Matt Reider
January 03, 2020
Great car buying experience. Easy to work with and non pushy. Would recommend the dealership to others based on the laid back environment and willingness to meet needs. pushy. Would recommend the dealership to others based on the laid back environment and willingness to meet needs. More
by zharvard
Employees Worked With
December 10, 2019
We drive two hours and found a fantastic group to work with. Matthew and Steve were easy going yet very professional guys to work with. Was a great car buying experience. A hidden gem compared to the lar with. Matthew and Steve were easy going yet very professional guys to work with. Was a great car buying experience. A hidden gem compared to the larger big city dealers. More
by Joe
Employees Worked With
Matthew in Sales and Sales manager Steve
November 29, 2019
Very nice and friendly staff. The process wasn't too long and even when we call a little late they receive us and didn't have to wait until next day. and even when we call a little late they receive us and didn't have to wait until next day. More
by aponten2019
Employees Worked With
Stephanie Gomez, Matt Reider
November 13, 2019
I just purchased my new Jeep Grand Cherokee from Matt and we are completely satisfied with this dealership and highly recommend them for your vehicles we are completely satisfied with this dealership and highly recommend them for your vehicles More
by joniegirl10
Employees Worked With
Matt Reider
November 13, 2019
I went on 10/5 to trade in my vehicle. I told them what I wanted and they said they had it at another dealership. They brought it back and it had the wrong interior. I specifically told them I wanted dark in wanted and they said they had it at another dealership. They brought it back and it had the wrong interior. I specifically told them I wanted dark interior. The one they brought back had tan interior. I expressed my feelings and how I did not want the tan interior. They then offered a cleaning for the seats to keep from staining. I advised them that was not the concern, but I just wanted dark interior. I ultimately left with a vehicle I didn’t want. I then emailed the salesman letting him know that I was not happy with my purchase. After a few days, I get a reply saying they would search for the vehicle I want.. but there could be additional charges. I let them know I want it to be a fairly even trade. Weeks have gone by and I haven’t heard back. So now I’m left with a vehicle that is a very nice car, but not what I wanted. I should have said no, but after being there all day and them going to another dealership to get the vehicle, I felt cornered. Point of the story, do not buy a vehicle you don’t want and don’t let anyone try to persuade you. Side note, the salesman who should me vehicles was not the same who sold the vehicle. I’m also not saying it’s a bad dealership, just a bad experience. More
by Jaygoltray
Employees Worked With
