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Dodge Chrysler Jeep RAM Fiat of Winter Haven
Winter Haven, FL
379 Reviews
To tell the story of your Dodge, Chrysler, Jeep, and Ram dealership properly, we must take a journey back to 1966 in Michigan. Here, our family-owned business was first founded by Ralph Mahalak Sr. and known to locals as Monroe Dodge.
Over the last 50 years, our customer-focused dealership has gradually expanded to as far as Winter Haven, FL, which is where the story of Dodge Chrysler Jeep RAM of Winter Haven began in 1991.
Thanks to our team’s dedication to local residents, our focus on putting customer service first, and our desire to treat each of our buyers like family, we’ve established a dealership that’s an integral part of the Winter Haven, Bartow, Lakeland, Haines City, and Cypress Gardens communities.
When you’ve owned and operated a dealership for as long as we have, you get the chance to build a strong relationship with your community.
As proof of our close ties to local residents, our dealership’s locations have previously partnered with 97 Country WPCV and St. Jude’s Hospital to help fight childhood cancer.
To contribute to the 97 Country St. Jude Radiothon, our dealership donated the funds collected from test drives and oil changes and put them toward St. Jude’s efforts to find a pediatric cancer cure.
As a result of our team’s goal to serve the community, we were able to provide this renowned hospital with thousands of dollars in donations. We consider this achievement as a testament to the many ways in which we put our community first.
On top of our devotion to locals across the area, our staff works hard to keep a vast inventory of SUVs, sedans, trucks, and more in stock at our Dodge, Chrysler, Jeep, Ram dealership.
By doing so, we ensure that every type of driver who walks through the doors of our showroom can easily find a vehicle that fits their unique lifestyle. So, regardless if you need a tough pickup that can tow heavy equipment or a sleek sedan that’s built for fuel efficiency, our team will gladly guide you to the options that are best for you.
Looking for a ride that’s proven its ability to handle the road? If so, we also offer up a diverse inventory of dependable used and certified pre-owned vehicles.
With one of our pre-owned automobiles by your side, you’ll know that you’re behind the wheel of a machine that’s built to last.
Now that you’ve found your ideal automobile, it’s time to get started on the next leg of your car-buying journey—financing.
Our DCJR dealership comes equipped with a comprehensive financing center, where our team of financing specialists will provide you with the insight and advice you need to make the right decision for your family.
First, we’ll take a moment to review your payment preferences before collaborating with local lenders to secure you with fair auto loan options. Then, all you have to do is sign on the dotted line and drive home inside your new, used, or certified pre-owned car feeling confident in your decision.
Of course, every vehicle needs plenty of care to help it perform at its best, which is why our DCJR dealership includes a state-of-the-art service center.
No matter if you’re looking for a quick inspection, an emergency replacement, or any other type of service, our team of highly trained technicians will address anything you throw our way and get you back on the road in no time.
To reserve your first visit to our repair facility, feel free to use our convenient service scheduler. Simply choose a date and time, submit your request, and wait for a confirmation from our service staff. It’s that easy!
At Dodge Chrysler Jeep RAM of Winter Haven, we believe that every driver near Winter Haven, Bartow, and Lakeland deserves to be supported by a dealership that truly cares about its customers.
From our commitment to the community to our vast inventory of vehicles and beyond, our team goes above and beyond to ensure that you’re provided with all the essentials of an enjoyable shopping experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday Closed
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday Closed
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 379 reviews
November 13, 2019
I just purchased my new Jeep Grand Cherokee from Matt and we are completely satisfied with this dealership and highly recommend them for your vehicles we are completely satisfied with this dealership and highly recommend them for your vehicles More
by joniegirl10
Employees Worked With
Matt Reider
November 13, 2019
I went on 10/5 to trade in my vehicle. I told them what I wanted and they said they had it at another dealership. They brought it back and it had the wrong interior. I specifically told them I wanted dark in wanted and they said they had it at another dealership. They brought it back and it had the wrong interior. I specifically told them I wanted dark interior. The one they brought back had tan interior. I expressed my feelings and how I did not want the tan interior. They then offered a cleaning for the seats to keep from staining. I advised them that was not the concern, but I just wanted dark interior. I ultimately left with a vehicle I didn’t want. I then emailed the salesman letting him know that I was not happy with my purchase. After a few days, I get a reply saying they would search for the vehicle I want.. but there could be additional charges. I let them know I want it to be a fairly even trade. Weeks have gone by and I haven’t heard back. So now I’m left with a vehicle that is a very nice car, but not what I wanted. I should have said no, but after being there all day and them going to another dealership to get the vehicle, I felt cornered. Point of the story, do not buy a vehicle you don’t want and don’t let anyone try to persuade you. Side note, the salesman who should me vehicles was not the same who sold the vehicle. I’m also not saying it’s a bad dealership, just a bad experience. More
by Jaygoltray
Employees Worked With
November 06, 2019
Convenient and quick. Has acomfortable waiting are and Is very close to a restaurant for breakfast. They always take care of my needs, I feel they are thorough and honest and represent a good product. Is very close to a restaurant for breakfast. They always take care of my needs, I feel they are thorough and honest and represent a good product. More
by Joe
Employees Worked With
Destiny Lema, Stephanie Gomez
September 30, 2019
Giant dealerships tend to suck you in to big payments and options. Not with Matt Reider At djcr dealer in winter Haven. Explained what i wanted and what i didn't and he took it from there. You can spend hour options. Not with Matt Reider At djcr dealer in winter Haven. Explained what i wanted and what i didn't and he took it from there. You can spend hourssss at a dealer ,not with Matt. Even Jimmy the finance guy was a pleasure to deal with. Totally SATISFIED More
by Savog1
Employees Worked With
Jimmy @financing, Matt Reider
September 28, 2019
Amazing They were so helpful and got me right in. I was running late due to some family matters and they still got me in and took care of me. They were so helpful and got me right in. I was running late due to some family matters and they still got me in and took care of me. More
by Adam
Employees Worked With
Jason, Stephanie Gomez
September 10, 2019
Matt and Dawn were great! Matt was our salesman. He is genuinely a nice guy with a great sense of humor. We enjoyed working with him and will travel from Tampa again just to pu Matt was our salesman. He is genuinely a nice guy with a great sense of humor. We enjoyed working with him and will travel from Tampa again just to purchase from him. Dawn in finance was very professional and stayed late to help us get all the paperwork signed and taken care of. She even worked with us go to our own bank on Monday to finance through them. We really appreciate all of the kindness and patience. Thank you for making the whole experience so pleasant. We are loving our purple Jeep! 💜 More
by Francis & Sonja A.
Employees Worked With
Dawn S. , Matt Reider
August 19, 2019
Do yourself a favor and buy a Dodge from another county! The only reason for me typing anything is on behalf of Destiny Lema ( front desk ) and the fact she was very nice and honest with me. As for the clown The only reason for me typing anything is on behalf of Destiny Lema ( front desk ) and the fact she was very nice and honest with me. As for the clown who owns the 3 Dodge dealerships in surrounding cities (Winter Haven, Posner Park, Lakeland) do everyone a solid and fire the service manager (Winter Haven) that guy is arrogant and needs a lesson in humility. Fire the chubby fella who looks like a poor man's version of Kevin James with a mixture of Bett Middler in Hocus pocus, this guy single handedly started my terrible experience once a year ago, and my second a week ago. This guy I warn you to look out for he's at front desk , service department (Winter Haven) you'll want to smack his dentures down his throat. You can't even explain what's wrong with your vehicle before he tries to finish your sentence, it's like a bad date! So moving to the back of the house which is the service department or service techs, this is where things really get screwy. Last year my Dodge ram 2500 6.7 Cummins diesel started to stall out at red lights have a lot of engine smoke pouring out of the engine compartment inside of my cab of the truck smelled like the exhaust was piped into the cab and I have real heavy shifting from drive to reverse so I took it in told him these problems drop my truck off for a week came back to pick it up absolutely nothing was done to my truck. One year later which was last week I return back to the same dealership in Winter Haven I don't know why but I guess it doesn't matter it's all owned by the same guy but anyhow I take it back and explain to him what the problem is and why they can't fix my truck, I drop it off, it was there for two days came back to pick up my truck, guess what, truck still not fixed! They told me that prior to me buying my vehicle that somebody had put a tuner on my truck which voided the warranty so now I have no warranty on a new 2500 Cummins mega cab diesel. Again . My question is why these morons couldn't have told me that a year ago when they did nothing with my truck and how they just found out now that somebody plugged a tuner into my truck. So one or two things either they didn't look at my truck at all the first time and charged me for a I guess a service charge which is like a hundred and thirty bucks or the second go-round they plug their computer into my truck and flag my truck for having a tuner which it never had? I have no idea that's why I'm writing this because I'm telling everyone who reads this do yourself a favor find another Dodge dealership outside of Polk county these people will take your money and run they're not here to help you they're here to make money. More
by Unhappy, unsatisfied
Employees Worked With
Destiny Lema
August 05, 2019
Great Salesman Matt in Sales was awesome recommend him to anyone looking to buy a car. He made the process easy and fun. Would recommend this deAlership as well Matt in Sales was awesome recommend him to anyone looking to buy a car. He made the process easy and fun. Would recommend this deAlership as well More
by Mattr1
Employees Worked With
Matt Reider
July 05, 2019
Service dept. We had purchased our Ram at Jerry Ulm Dodge in Tampa, we took delivery of our truck on Friday, we got our new truck home, then on Saturday it would no We had purchased our Ram at Jerry Ulm Dodge in Tampa, we took delivery of our truck on Friday, we got our new truck home, then on Saturday it would not start, got it jumped off that afternoon, on Sunday it would not start again, so by Monday, we had got it jumped off again and took it up to Winter Haven Dodge and got a new battery for it. Had no problems with the service dept. It took a couple of hours. The service dept was very nice and helpful. More
by NEALWHITEHURST1964
Employees Worked With
Destini
