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Dodge Chrysler Jeep RAM Fiat of Winter Haven
Winter Haven, FL
379 Reviews
To tell the story of your Dodge, Chrysler, Jeep, and Ram dealership properly, we must take a journey back to 1966 in Michigan. Here, our family-owned business was first founded by Ralph Mahalak Sr. and known to locals as Monroe Dodge.
Over the last 50 years, our customer-focused dealership has gradually expanded to as far as Winter Haven, FL, which is where the story of Dodge Chrysler Jeep RAM of Winter Haven began in 1991.
Thanks to our team’s dedication to local residents, our focus on putting customer service first, and our desire to treat each of our buyers like family, we’ve established a dealership that’s an integral part of the Winter Haven, Bartow, Lakeland, Haines City, and Cypress Gardens communities.
When you’ve owned and operated a dealership for as long as we have, you get the chance to build a strong relationship with your community.
As proof of our close ties to local residents, our dealership’s locations have previously partnered with 97 Country WPCV and St. Jude’s Hospital to help fight childhood cancer.
To contribute to the 97 Country St. Jude Radiothon, our dealership donated the funds collected from test drives and oil changes and put them toward St. Jude’s efforts to find a pediatric cancer cure.
As a result of our team’s goal to serve the community, we were able to provide this renowned hospital with thousands of dollars in donations. We consider this achievement as a testament to the many ways in which we put our community first.
On top of our devotion to locals across the area, our staff works hard to keep a vast inventory of SUVs, sedans, trucks, and more in stock at our Dodge, Chrysler, Jeep, Ram dealership.
By doing so, we ensure that every type of driver who walks through the doors of our showroom can easily find a vehicle that fits their unique lifestyle. So, regardless if you need a tough pickup that can tow heavy equipment or a sleek sedan that’s built for fuel efficiency, our team will gladly guide you to the options that are best for you.
Looking for a ride that’s proven its ability to handle the road? If so, we also offer up a diverse inventory of dependable used and certified pre-owned vehicles.
With one of our pre-owned automobiles by your side, you’ll know that you’re behind the wheel of a machine that’s built to last.
Now that you’ve found your ideal automobile, it’s time to get started on the next leg of your car-buying journey—financing.
Our DCJR dealership comes equipped with a comprehensive financing center, where our team of financing specialists will provide you with the insight and advice you need to make the right decision for your family.
First, we’ll take a moment to review your payment preferences before collaborating with local lenders to secure you with fair auto loan options. Then, all you have to do is sign on the dotted line and drive home inside your new, used, or certified pre-owned car feeling confident in your decision.
Of course, every vehicle needs plenty of care to help it perform at its best, which is why our DCJR dealership includes a state-of-the-art service center.
No matter if you’re looking for a quick inspection, an emergency replacement, or any other type of service, our team of highly trained technicians will address anything you throw our way and get you back on the road in no time.
To reserve your first visit to our repair facility, feel free to use our convenient service scheduler. Simply choose a date and time, submit your request, and wait for a confirmation from our service staff. It’s that easy!
At Dodge Chrysler Jeep RAM of Winter Haven, we believe that every driver near Winter Haven, Bartow, and Lakeland deserves to be supported by a dealership that truly cares about its customers.
From our commitment to the community to our vast inventory of vehicles and beyond, our team goes above and beyond to ensure that you’re provided with all the essentials of an enjoyable shopping experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday Closed
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday Closed
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 379 reviews
October 24, 2020
In these times of lackluster customer service, I have found that the ownership of this dealer group to be head and shoulders above their peers. I had a problem that FCA/Dodge would not address and felt v found that the ownership of this dealer group to be head and shoulders above their peers. I had a problem that FCA/Dodge would not address and felt very frustrated and upset. The owner of this dealership became personally involved and got the problem solved. This defines a "hands on owner" and provides a good reason not to buy from a faceless dealership owned by an auto conglomerate. I highly recommend Winter Haven Dodge owned by Mr. Mike Mahalak. In addition, the sales team of Clint, Phil and Luis all had a hand in making me a very satisfied customer. I hope this review will have you consider shopping there. Sometimes getting the best price does not translate into the best buying experience. More
by Marco V
Employees Worked With
Other Employees :
Chelsea (lot lady) and Shay Parish (service manager)
October 19, 2020
Always the best services ‼️Friendly, courteous and above Always the best services ‼️ Friendly, courteous and above all Knowledgeable. Thanks 😁 I've been doing business with these fine people for many yea Always the best services ‼️ Friendly, courteous and above all Knowledgeable. Thanks 😁 I've been doing business with these fine people for many years now Mr.Tuttle Retired: Jefferson North Assembly Plant. 03/01/1994 More
by C-more-do-less
October 14, 2020
This dealership went above and beyond. They give you some space and no hassle or horasment. They made me fill contactable where at many other dealers you feel rushed or even bothered. The professional some space and no hassle or horasment. They made me fill contactable where at many other dealers you feel rushed or even bothered. The professionalism is first class. More
by k8camo
September 10, 2020
This was the best experience I have ever had purchasing a new vehicle. I told them my needs and they exceeding my expectations. Luis was amazing. I’m recommending all my friends looking for a new vehicle. new vehicle. I told them my needs and they exceeding my expectations. Luis was amazing. I’m recommending all my friends looking for a new vehicle. More
by Jimmyswope
Employees Worked With
July 13, 2020
Was very satisfied with my new car purchase The sales Was very satisfied with my new car purchase The sales staff were helpful and very friendly and helpful The all around experience was great no pres Was very satisfied with my new car purchase The sales staff were helpful and very friendly and helpful The all around experience was great no pressure More
by pazjrz43
July 07, 2020
Awesome. Matt and Jim busted their butts to get us as close to where we needed to be price wise. I am very happy with my new truck close to where we needed to be price wise. I am very happy with my new truck More
by palm_beth
Employees Worked With
Can’t remember sorry. But all so polite and seriously concerned about my needs. , Matt Reider
May 12, 2020
It was fast and simple. Very nice staff I hate buying a vehicle but they made this the first buy for me that was not filled with stress. The have earned my business. Give them a try, you will be glad you d vehicle but they made this the first buy for me that was not filled with stress. The have earned my business. Give them a try, you will be glad you did. More
by not happy
Employees Worked With
April 11, 2020
Poor service I took my car to dodge of Winterhaven about six months ago because my passenger side front door panel bus coming on glued from the door. Service manag I took my car to dodge of Winterhaven about six months ago because my passenger side front door panel bus coming on glued from the door. Service manager came out and looked at it and then went and got a service person from the back who also looked at it and stayed at a whole door panel need to be ordered. The service manager took a picture of my den and told me he would order the part and they would call me when it came in. Call back two months later part will be in in six more weeks. Call back another two weeks later oh they’re on backorder it’ll be in will call. Call back two days ago to find out the part was never ordered and they were lying to me over the phone when they told me it would be in February and then again in six months two months later. The service person that answered the phone Frank was very kind and ordered the part for me and sent me an email confirmation that the part has been ordered. I asked him to speak to the service manager so I can report the problems I had. The service manager was not in but I was assured that Shay Parish,, the service manager would get back to me as soon as he came back in. They have my cell phone number and my landline. Needless to say I got the runaround again and never got the phone call that evening from the service manager. Wake up the next day did I get a call? Absolutely not. We have been buying Dodge for 20 years and never had this problem up north where we come from originally. Down here in Florida we cannot get a straight answer his service sucks and the service sucks. Very disappointed will not ever go to dodge of Winter Haven again. More
by Szzanni86
Employees Worked With
Shay Parrish. Frank, service
March 22, 2020
Excellent service, very professional. The salesperson was excellent and very helpful during the whole process, he answered all our questions. The financial advisor was very friendly. excellent and very helpful during the whole process, he answered all our questions. The financial advisor was very friendly. More
by rosalynn83
Employees Worked With
Phil kaiser
