Diver Chevrolet

during C D K outage they cancelled my oil change because the service writer on Saturday apparently cant write that well. go to martin Honda people. service rarely turns anyone away as they are striving to m the service writer on Saturday apparently cant write that well. go to martin Honda people. service rarely turns anyone away as they are striving to meet everyone's needs during the outage. WHO CANT WRITE OIL CHANGE ON A TICKET. ITS JUST THE OLD SCHOOL WAY OF DOING IT BACK WHEN I STARTED. IM TRADING MY CAR IN SO I HOPEFULLY WILL HAVE BETTER SERVICE. More

Most efficient and friendly dealership I have ever dealt with. I will continue to use Diver for my future vehicle purchases and service needs. with. I will continue to use Diver for my future vehicle purchases and service needs. More

Everyone was straightforward with us and the process went well. We got the car we wanted for the price we were quoted. well. We got the car we wanted for the price we were quoted. More

My recent experience with Trina Moulton at Diver dealership was disappointing to say the least. I arrived at the dealership already knowing which truck I wanted, but Trina's attitude from the get-go dealership was disappointing to say the least. I arrived at the dealership already knowing which truck I wanted, but Trina's attitude from the get-go was less than professional. She didn't bother introducing herself to me, my wife, or our son, and started off by making excuses about not being able to retrieve the truck. During the walk around, it was evident that she wasn't knowledgeable about selling or operating trucks - I had to remove the parking brake myself. To make matters worse, when she presented the quote, it was vastly different from the advertised price on their website. Trina couldn't explain the additional costs, and instead of trying to negotiate, she spent the entire time arguing with me about the listed price. The experience was so frustrating that I decided to walk out. I emailed the manager to express my dissatisfaction, but didn't receive a response. I ultimately ended up purchasing a truck from Koons in Virginia, and I'm glad I did. Not only did I get a better truck with more features, but it cost me less than what Diver was offering. I wouldn't recommend anyone buying from Diver after this experience. The fact that I was willing to drive all the way to Virginia to avoid dealing with them speaks volumes about how poorly they handled my situation. More

Very disappointed with this Dealership service department because of false advertising. I called to schedule an oil change for my 2015 corvette & was quoted $79.95. When arriving I notice a large TV screen t because of false advertising. I called to schedule an oil change for my 2015 corvette & was quoted $79.95. When arriving I notice a large TV screen that advertise $79.95 oil change. At check out they charged me $137.99. When asked why Dave said it was because it was a corvette. More

Dealership is a laid-back business that the sales crew does not push you or strong arm you into buying a vehicle . We drove down from Pennsylvania. I recommend diver Chevrolet to everybody my salesman was does not push you or strong arm you into buying a vehicle . We drove down from Pennsylvania. I recommend diver Chevrolet to everybody my salesman was Joe Dunn we went in to look at a Tahoe and we told them we did not want to buy today because our daughter was going off to college Joe represented himself as a normal guy who is not going to push you into buying a vehicle . Joe was Very knowledgeable with the vehicle that we were looking at he had all the answers to the questions me and my wife had .they looked at our trade they gave us a number and they said give us a call Monday . We went across the street to look at another SUV but the dealership was very pushy and they did not care about our needs they just wanted to sell a vehicle. So me and my wife took our daughter to college we came home Monday morning Joe called us and we were able to make a deal they made this process so easy I recommend everybody who wants to buy a Chevy to go there thank you Mr. Diver for having a great team and this is why you have been in business for so long. I love My new Tahoe More

My wife and I visited Diver Chevrolet on 4/1/22 looking for a new 2022 Chevrolet Equinox. After multiple helpful communications with a digital sales associate, Thomas, we arrived that evening to see their for a new 2022 Chevrolet Equinox. After multiple helpful communications with a digital sales associate, Thomas, we arrived that evening to see their vehicles. We were introduced to Mark Thompson who pointed us to the vehicles. Clearly very knowledgeable and experienced, Mark answered any questions that we had and arranged to have the 'Nox taken off the showroom floor for a test drive. Joe snatched it off the showroom and we were out and about! After the test drive, we decided to purchase the Iron gray metallic with the beautiful two-toned jet black/maple sugar interior in the Premier trim level. Unlike some dealerships, the price was not inflated above the MSRP due to the high market demand currently. As such, we traded in our old vehicle and just happened to catch the last day of the 0% APR promotion that happened to be running at the time. We sat down with Tom Reale and quickly buzzed through the paperwork to finalize the deal. From start to finish, the process was outstanding at this dealership. The dealership is clean, attractive, and the staff, specifically Mark, was extremely professional and welcoming. I would highly suggest this dealership to anyone in the market for a vehicle, and I would further suggest contacting Mark Thompson to assist you. If/when we make another Chevrolet purchase in the future, we will be returning customers! More

So I have bumper to bumper warranty. . p1101 code keeps popping up on my dash mind you its 2020 They saying my throttlebody 75% clogged i work in the business i know for sure this is impo . p1101 code keeps popping up on my dash mind you its 2020 They saying my throttlebody 75% clogged i work in the business i know for sure this is impossible it has to be defect or something else is wrong..so for them to clean it, its a 180 and that might not be the issue...Its bulletin about this same issue with this car.This is rip off I will never come back here again I will never purchase a chevy in my life again horrible...There is NO point of getting warranty if they going to keep giving out bulllxxxx xxx diagnostic SO WE HAVE TO PAY OUT OF POCKET...Don't buy from here save yourself the trouble please!!!!!!!!!!!!! More

TLDR; The exact reason why you should deal with small auto shops instead. Having already identified the problem with my car, I was simply looking for a quote. They quoted me $750 more than the next dea auto shops instead. Having already identified the problem with my car, I was simply looking for a quote. They quoted me $750 more than the next dealer over and charged me $165 for 2 minutes of diagnostics, something I did not ask for or need. My car was held hostage until I paid up. Detailed account below: It's one thing to have unsuccessful repair performed on your car. It's another to have no work done on your car and then charged an unreasonable amount for it. Having already confirmed the problem with my car, I was in the process of calling around for quotes. I began my search with my local dealer, Diver Chevrolet, who told me that before they could give me a quote they wanted to run some diagnostics. I told them I didn't need diagnostics because the problem is already pinned down, and I'm just looking for a quote. After many back and forths, I was conned into letting them look at my car, lulled into the false verbal promise that they would work with me and be reasonable on the diagnostic fee. To reiterate, I never wanted a diagnostic run, I simply wanted a quote. Diver Chevrolet spent about 2 minutes diagnosing my car, and then called me back and told me exactly what I had already told them, literally giving me zero new information. They then charged me $165 for the two minutes of their time and unreasonably quoted me $600 higher than the next dealer over. I asked to speak with manager Jeff Knoll to see if he would be reasonable as they promised. To my dismay, rather than waiving the bogus fee and valuing customer satisfaction, he was completely inflexible. Diver Chevrolet had the opportunity to build goodwill with a community member, but instead used their corporate muscle to strong-arm me into paying their unreasonable fee. Congratulations to them - they squeeze a little extra money out for their monthly numbers, but at what cost? Having spent mere seconds on diagnostics, a service that I did not even ask for, any small shop would have waived the fee entirely, or at least allowed me to apply the cost toward the repair. Diver Chevrolet chose to hold my car hostage until I paid up. More

Brought my truck in at 8am for suspension work and oil change. Was told when I made the appointment that it would definitely be completed same day. When checking in the service advisor says they would nee change. Was told when I made the appointment that it would definitely be completed same day. When checking in the service advisor says they would need the truck for 3 days. 3 days for a 4-5 hour job? Will not be back, thanks for wasting my morning More