Dirito Brothers Walnut Creek Volkswagen - Service Center

Great experience Everything was excellent . As long as my car runs well...Im happy. I was immediately greeted by a man (name I forgot) that always gives me great ser Everything was excellent . As long as my car runs well...Im happy. I was immediately greeted by a man (name I forgot) that always gives me great service. He is a 10. And then your excellent service continued until I drove my car home....Thank you More

Nice service Super nic people! Always so helpful. Very understanding, I would tell am my friends and family to go here for service or to buy a car ! Super nic people! Always so helpful. Very understanding, I would tell am my friends and family to go here for service or to buy a car ! More

Quick and efficient Alyse, service associate, was able to get my issue diagnosed and fixed quickly! I was out the door in an hour and a half. Great! Alyse, service associate, was able to get my issue diagnosed and fixed quickly! I was out the door in an hour and a half. Great! More

Service Kevin was great in assisting me! He has great knowledge of my model of vehicle! I have worked with him before, and he was great then also. Kevin was great in assisting me! He has great knowledge of my model of vehicle! I have worked with him before, and he was great then also. More

Excellent service, clear review of the issues Really good job all around, clear discussion of the issues and options, excellent follow-through via text messaging. Can't beat the beautiful and wel Really good job all around, clear discussion of the issues and options, excellent follow-through via text messaging. Can't beat the beautiful and well equipped lounge area. More

Last minute tire leak from a screw. It was end of the day Friday and I was leaving work when I saw my tire looked a little flat. I called and spoke Kevin my main guy at Dirito Bros and a It was end of the day Friday and I was leaving work when I saw my tire looked a little flat. I called and spoke Kevin my main guy at Dirito Bros and asked if it wasn't too late to bring my car in to fix the tire. He said it was okay and to talk to Alyse or I think was Angelo because he it was the end of his day too. I got over to Walnut Creek and Alyse helped me and was terrific and friendly. She got my tire fixed in an hour and saved my weekend because I had my car. Thank you! More

Good Customer Service We have gotten very good customer service every time, but the cost of repairs is outrageously expensive. We got a quote from regular mechanic and it w We have gotten very good customer service every time, but the cost of repairs is outrageously expensive. We got a quote from regular mechanic and it was more than half of what this dealer quoted for parts and labor. More

Great customers service Kevin was fantastic, he explained all the points of the service my car needed, he called me couple times to let me know if the technician saw somethin Kevin was fantastic, he explained all the points of the service my car needed, he called me couple times to let me know if the technician saw something that may be a problem in the near future. All work out well with the service done. Happy customer. More

A reasonable & efficient experience I was generally pleased, but I’m used to waiting 30 to 45 mi with appointment for a simple service & having the service rep. go over the results of th I was generally pleased, but I’m used to waiting 30 to 45 mi with appointment for a simple service & having the service rep. go over the results of their inspection & have questions answered. I had to leave the car for 3 hrs. & only the cashier to talk to about $$. There’s a notation re: brake rotor thickness (I think) but I have no idea how close to replacement is they are. Like I said, I’m used to being told about options I’ll have in the future. More

Kevin is great! I’ve been going to Dorito brothers for regular maintenance on my 2010 Jetta for almost 5 years now. Kevin has helped me most of my visits. He is profe I’ve been going to Dorito brothers for regular maintenance on my 2010 Jetta for almost 5 years now. Kevin has helped me most of my visits. He is professional, friendly and emphatic to my concerns. Everyone there is fantastic. My fiancé just purchased his new Jetta there, and had a wonderful experience. We will continue to buy our cars and maintain them at Dorito bros Volkswagon in Walnut Creek! More