Dirito Brothers Walnut Creek Volkswagen

Amazing Service Thomas went more than above and beyond. Friendly and helpful every step of the way. Service was completed in a timely and professional manner. 10/10 Thomas went more than above and beyond. Friendly and helpful every step of the way. Service was completed in a timely and professional manner. 10/10 More

Operational Excellence in action!! This review covers the service I received for the 80K service in December 2018 to this one for the repair of the starter that started in January 2019. This review covers the service I received for the 80K service in December 2018 to this one for the repair of the starter that started in January 2019. I work in the Operational Excellence Department of a Presidential Agency. So I know when operational excellence initiatives in a firm are working. VW Walnut Creek has clearly focused on these initiatives because I became the beneficiary of it at the customer point of contact. From the welcome I received from Thomas, to the support I received from Kevin that included driving me to BART (it wasn't his job), verifying the applicability of the extended insurance I purchased and the set up of the rental car, to the support of the cashier who had the documentation ready so I can make the payment...the process screamed continuous improvement and operational excellence. Some companies miss the point of these initiatives. No improvement done in the backend will matter if at the point where value is created - at the level of the customer - service delivery fails. And my experience with Kevin is not the exception! It is the rule at VW Walnut Creek! It was true with Tim, who helped me with 80K service for my Jetta Sportswagen, and it was true with Gurkan who helped me with the initial diagnosis of the issue with the starter. If a misstep happens it is addressed quickly, not with questions, but with solutions! On this point, bravo Tim!! The seamlessness of the excellence in that service is best evidenced by the way Kevin took over from Gurkan...the focus was no less stringent, the care no less complete. Bravo, Team VW Walnut Creek!! More

Outstanding from start to finish Kevin, our service writer, couldn`t have been nicer.Courteous,professional and prompt.Our sun roof on our GTI had been on recall and since back from t Kevin, our service writer, couldn`t have been nicer.Courteous,professional and prompt.Our sun roof on our GTI had been on recall and since back from that our sun shade hadn`t worked properly.Everything was taken care of. More

Great Experience AGAIN! This is the fourth time I have leased a car from Dirito Bros. Every time they have made the car "buying" (in my case leasing) easy and reasonable. G This is the fourth time I have leased a car from Dirito Bros. Every time they have made the car "buying" (in my case leasing) easy and reasonable. Gus Davila, my salesperson, was knowledgeable, helpful and delightful. I will continue to get my cars there in the future. More

20K service /inspection. Appointment booking was easy to make. Staff was friendly. Quick service. Found pricing expensive. Waiting area comfortable for working wh /inspection. Appointment booking was easy to make. Staff was friendly. Quick service. Found pricing expensive. Waiting area comfortable for working while carbine inspected. Overall mostly satisfied.A nice touch, would have been for the sales rep to acknowledge me being at the dealership and following up on our lease. More

annual service Great service kevin even dropped me off at the DMV since it was early morning and their shuttle service had not started yet. Worked with me to create Great service kevin even dropped me off at the DMV since it was early morning and their shuttle service had not started yet. Worked with me to create the service package that made sense for my car and given what was done in previous services. More

Great service with a smile We have been using Dirito VW service department for many many years. Always had good service and been very happy with the service manager. Mark seems We have been using Dirito VW service department for many many years. Always had good service and been very happy with the service manager. Mark seems to be involved and cares about the clients experience and always wants to make sure that we’re happy with the service that we have received. More

Quick helpful and painless, thanks for going the extra mile I really appreciate your guys's help here considering it was a factory warranty item. Thanks for taking care of the situation and making sure everythi I really appreciate your guys's help here considering it was a factory warranty item. Thanks for taking care of the situation and making sure everything was good to go in a very timely fashion. More

Would come back Bought a new car for lease. The process was easy and straightforward. Nothing to complain about. I will definitely come back to get my next car. Bought a new car for lease. The process was easy and straightforward. Nothing to complain about. I will definitely come back to get my next car. More

100% satisfied While we dreaded starting the process- It was pleasant as well as informative and efficient- We couldn't be more happy and are looking forward to the While we dreaded starting the process- It was pleasant as well as informative and efficient- We couldn't be more happy and are looking forward to the new car. We agreed to the service contract in large part because of the excellent communication regarding the vehicle. More