Diffee Ford Lincoln

Great Service at Diffee Lincoln Recently my wife and I were searching for an used MKT with low mileage. Chandler Diffee found the exact vehicle we wanted and did a great job with ou Recently my wife and I were searching for an used MKT with low mileage. Chandler Diffee found the exact vehicle we wanted and did a great job with our trade-in and the actual "ordeal" of purchasing the Lincoln. Court, Sheldon, and Mark were all very professional and helped to make us feel like part of the family. Oh, by the way, this is our 3rd Lincoln purchase from Diffee and will be planning to make more as painless as the process was. Thank you so very much for an excellent experience. More

very hassle free experience nice dealership, knowledgeable sales people, friendly atmosphere, service department did excellent job prepping vehicle. salesman went out of his way nice dealership, knowledgeable sales people, friendly atmosphere, service department did excellent job prepping vehicle. salesman went out of his way to make us feel welcome and make sure we were satisfied. will definitely come back here for our next vehicle More

Perfect Hassle Free Experience - Except for Finance I was referred by family members to try the Diffee Ford Lincoln Dealership after having poor experiences and getting the "run around" at other local d I was referred by family members to try the Diffee Ford Lincoln Dealership after having poor experiences and getting the "run around" at other local dealerships. I was surprised and extremely impressed at the professionalism of the sales team. They didn't pressure me into looking at vehicles I wasn't interested in and were extremely helpful in assisting me with selecting the perfect vehicle. The entire time working with the sales team, I never felt pressured or like I was being taken advantage of. I wish every car dealership had people in them like Lansing, Steve, and Court Diffee. However, I was taken aback at the stark difference between how I was treated by the sales and management team and how I was treated in the finance department. I was extremely disappointed to find an approximately three thousand dollar warranty was added to my vehicle without it being explained or notified of the addition. Had I not caught it on the very last signature document, I would have absorbed that liability with no indication from employee I was dealing with. When I brought this up and indicated I did not ask for, nor did I want this addition, the employee left the office and came back (less than 10 seconds later) and stated he could get it for me for "employee pricing" and stated he would have to "just print everything out again" if I didn't desire the warrantee. Once I indicated I again, did not desire it, the friendly conversation turned to one word responses and I was told I could "ask my sales associate" if I had any questions. Going from the nicest experience I have ever had a dealership to this conversation was like night and day. I am struggling to even leave a negative note on this review because I cannot say enough how impressed I was with the sales and management team at Diffee. They made car shopping a breeze and I never felt like I do at other local dealerships where you have to constantly find out what the "catch" is when speaking with them. I only leave this in hopes they can reform their finance department to match the high standard of their sales and management team! If you're considering buying a new vehicle, give them a shot first! Just make sure and check your paperwork! More

The best dealership I have ever dealt with The people at this dealership are fantastic. They are a no pressure dealership. I dealt with about four different people including the owner Mr. Diffe The people at this dealership are fantastic. They are a no pressure dealership. I dealt with about four different people including the owner Mr. Diffee in the process of ordering, purchasing and delivery of the car and they were all courteous, soft spoken gentle type people. Not a typo A personality to be found anywhere. I had never experienced anything like that before. They were also very up front and honest about all their dealings. They did exactly what they said they would do and even more than they said they would do. Amazing actually. If we purchase another Ford or Lincoln in the future we intend to go to them first even though they are more than 100 miles from us. If we could we would give them a 7 Star rating. Thank you Diffee Ford Lincoln for a wonderful experience in buying a car. More