Diehl of Robinson

One of the worst sales experiences of my life. They offered a price on my trade in and something that I have never experienced in all my life of buying cars they started deducting from the price They offered a price on my trade in and something that I have never experienced in all my life of buying cars they started deducting from the price they offered for scratches and such in order to be able to put my 10 year old $80000 mile car up for sale. We all know they aren't going to sell the car its going straight to auction. They should be ashamed of the way they handle this potential sale. More

While the service advisors are very nice, it is quite annoying that no one EVER answers the phone. I dont have time to keep calling while I’m at work. I also can’t leave a message because the likely hood annoying that no one EVER answers the phone. I dont have time to keep calling while I’m at work. I also can’t leave a message because the likely hood of being able to answer the return call is slim while, once again, I’m at work. This past time I was asked to call so the service could be completed. But once again, no answer! Between my husband and I we probably called at least 10 times! I did leave a message because I was totally annoyed. More

oil change and recall notices but when i left did not reset engine light for oil change. now i have to scedule to get it reset. reset engine light for oil change. now i have to scedule to get it reset. More

My experience at Diehl of Robinson is definitely 5 stars! We have been doing business with them for years and they are always helpful, honest and nice! Bob and the service team are the best! The sales people We have been doing business with them for years and they are always helpful, honest and nice! Bob and the service team are the best! The sales people are knowledgeable and good to deal with. More

Parker was very helpful and knowledgeable about the vehicle I was buying and showed me how to use all the technology stuff before I left the dealership. vehicle I was buying and showed me how to use all the technology stuff before I left the dealership. More

I've taken multiple vehicles there one in my name one in my spouses name and they've tried to tell me that both cars had the exact same issue on the exact same wheel, 2 years in a row after getting it fixed my spouses name and they've tried to tell me that both cars had the exact same issue on the exact same wheel, 2 years in a row after getting it fixed there the first time. After bringing that up I decided I will only get warranty work done here. More

My car was at the dealer for 2 days- they never called me to say it was “done”. I called looking for it - no one picks up. Goes to VM. I left messages no one called me back. I had to call the sales dept and to say it was “done”. I called looking for it - no one picks up. Goes to VM. I left messages no one called me back. I had to call the sales dept and ask someone to walk back and see if my car was done. Got there and the issue it was there for wasn’t fixed. They said it was and they tested it - it wasn’t. So I stood in the garage for about 30 mins for the tech to fiddle with it and say well it’s not fixed you’ll need to leave it here. Instead of going without a car for a THIRD day in a row - I just went home with m my issue not fixed. More

They are always willing to go above and beyond. They provide excellent customer service. I would recommend this dealership. They provide excellent customer service. I would recommend this dealership. More

Best car experience ever! Would recommended to anyone looking to either buy a new car or lease (: Would recommended to anyone looking to either buy a new car or lease (: More

Very good service. Wait at dealership was not long. Kept me informed when additional service was needed. Wait at dealership was not long. Kept me informed when additional service was needed. More