Diehl of Robinson

Did not ultimately buy my car here but Raffeale was very helpful regardless. Inquired about a car and he sent videos immediately and followed up a day later. helpful regardless. Inquired about a car and he sent videos immediately and followed up a day later. More

I have nothing but the highest praise for the Service Department at Diehl of Robinson. I had been dealing with a problem in my 2004 Jeep for months. The code was "low voltage on MAP sensor." I had been Department at Diehl of Robinson. I had been dealing with a problem in my 2004 Jeep for months. The code was "low voltage on MAP sensor." I had been to 4 different places, including another Jeep dealer. All people could do was replace the MAP sensor and within a day the check engine light was back on, and the vehicle was lurching, jerking, losing power, stalling, and was very difficult to start. Sometimes it took 30+ cranks to get it going. Everyone threw their hands up and said they couldn't help me, and my only hope was to find a dealership that had the old DRB scanner that could read detailed engine codes on older Jeeps. I found a dealer in Warren, PA that had a functional DRB scanner and someone that could operate it, so I was trying to get to them. I didn't make it. I had a terrifying drive and the vehicle died on I-79 near McKees Rocks, PA and would no longer start. Diehl said they had a functional DRB scanner. I had the vehicle towed there. Not only did they have a DRB scanner, they also had a senior technician (Al) that could troubleshoot! Al identified a short in the wiring harness, found it and repaired it, and the vehicle finally works great again. Even though I didn't have an appointment, Diehl appreciated that I was stranded and got me back on the road. Also, at no time did anyone try to convince me to buy a new a vehicle. Superb service by Al and Logan! More

Frank is terrific to deal with from a sales perspective. This the second vehicle purchased through him. This the second vehicle purchased through him. More

I was always happy with the time that it took to do the inspection and emision tests for state inspection. Also happy with the quality of the work to replace rear rotors and pads. Would have appreciated a inspection and emision tests for state inspection. Also happy with the quality of the work to replace rear rotors and pads. Would have appreciated a courtesy tire rotation. More

I was pleased with the customer service provided however, approximately three weeks later, the check engine light came on in my jeep. It was in for service and inspection. on October 10, 2023 my husband chec approximately three weeks later, the check engine light came on in my jeep. It was in for service and inspection. on October 10, 2023 my husband checked the code with a meter that he has and it’s coming up as an issue with the thermostat. And it’s coming up on almost one year that I had the jeep in for service on November 25, 2022 for an issue with the thermostat because I was not getting any heat the job to replace and repair the heating issue was over $3000 that I had to pay out of pocket since, the warranty has expired. We are going to contact the dealer and discuss further. I only ask that deals will be able to help me with this issue, especially when it was just in for inspection less than a month ago More

Friendly sales and service employees. Will continue to have all of my automotive needs met at Diehl. Will continue to have all of my automotive needs met at Diehl. More

Helpful, friendly and knowledgeable. Service dept. employees always appear knowledgeable when answering questions and will seek assistance from others when they do not know answer to qu Service dept. employees always appear knowledgeable when answering questions and will seek assistance from others when they do not know answer to questions asked of them. More