Diehl Toyota of Hermitage

Worst service ever! Completely incompetent! And no return call from management, Eric Cramer, so I guess no one cares so why bother with the survey? My husband took my Completely incompetent! And no return call from management, Eric Cramer, so I guess no one cares so why bother with the survey? My husband took my 4Runner for an oil change and regular maintenance Thursday morning. The tire sensor had been on for at least a month because the spare tire was very low. They also did a tire rotation and my husband waited 2 hours. I went to use my car that afternoon and the tire sensor was still on and when I checked I saw that now my right front tire was very low and the spare tire was still low. That obviously indicates the pressures were never checked. Even if the problem happened to the front tire after this service, the original problem still existed. So I made a return visit that afternoon for two low tires that were never addressed earlier that day even though the tire sensor was indicating a problem… 45 minutes later I was told the tire is fine and they put air in it, which I could have done myself. Dave told me they did a “visual” inspection when I had specifically asked for them to do full diagnostics on the tire. I explained to him that I needed to drive my vehicle to Virginia for a business trip on Monday and needed to know the tire was safe. It lost 11 PSI so obviously something was wrong. And, not once but twice, he told me that the guy who worked on my 4Runner knew Chevy better than Toyota…but he’s learning. Obviously Friday morning my tire was down about 5 PSI again. I called and talked to the same guy Dave and his attitude was horrible. I had enough! Today, Saturday, my husband took my car to Flynn Tire and in literally 2 seconds they “visually” found a screw in the tire. I am in the market for a new vehicle and THIS has turned this loyal Toyota customer away (I’ve owned 7 new Toyotas). But I lived in Pittsburgh and got superior service from my dealer there. Since then I relocated to this location. I will NOT buy another Toyota because I cannot trust my local dealer/service to safely maintain my vehicle or treat me with respect. And I’m not going to settle for the inconvenience of having to drive further to a different dealer. You need to revisit the meaning of the word “Service” and look at your employee Dave who is running your Service department. He has no customer service skills whatsoever and acted like he really just didn’t care. And on top of this, a month ago my husband called to have my back driver side tail light replaced. They ordered the part and he took it to have it replaced. He waited 45 minutes to learn that they ordered the wrong part; it was for the back passenger side. For what it’s worth… More

Friendly and service was completed quickly. I was disappointed that I did not receive a car wash. Maybe because it was below freezing outside. I was disappointed that I did not receive a car wash. Maybe because it was below freezing outside. More