Diehl Kia of Massillon

Customer for LIFE! Great place to buy! We first came to Waikem in 2011 and we will be a customer for life! We love our Optima and Sorento! Great place to buy! We first came to Waikem in 2011 and we will be a customer for life! We love our Optima and Sorento! More

We purchased a new Kia and the experience was fast and easy. We began by calling and speaking to LeeAnn who was extremely helpful. Our appointment was confirmed and we met the manager, Samantha. She introduced We began by calling and speaking to LeeAnn who was extremely helpful. Our appointment was confirmed and we met the manager, Samantha. She introduced us to Anthony Lint and the process began. Anthony was very thorough and knowledgeable. He made our experience very easy and painless. Thank you, Anthony. More

Speedy Sale I was in a time crunch and needed a car a quickly as possible. They did a great job getting me out of there as quickly as possible! I was in a time crunch and needed a car a quickly as possible. They did a great job getting me out of there as quickly as possible! More

Great Purchasing Experience I purchased a pre-owned Malibu at the Waikem Kia dealership working with Dennis Kryder. He was very knowledgeable of the vehicle along with it's acce I purchased a pre-owned Malibu at the Waikem Kia dealership working with Dennis Kryder. He was very knowledgeable of the vehicle along with it's accessories, as well as the paper process of purchasing, titling and insuring my vehicle. I appreciated the respect he showed me in answering all my questions. He took his time to explain all aspects of the sale and was never "pushy" in closing the deal. He was completely thorough in his explanations. The entire process was seamless, efficient, professional and very pleasant. More

Great service My experience in shopping for a new vehicle couldn't have been any easier with the help and service I got from Molly Phillips and Chris Campien. My ap My experience in shopping for a new vehicle couldn't have been any easier with the help and service I got from Molly Phillips and Chris Campien. My appointment was set up with Molly to meet with Chris and everything went quick and smooth from the minute I got there. I've had good service there before when my daughter leased from Chris. My best friend has leased 2 cars as well with Chris. The sales person Tony was real nice too and he made me feel comfortable thru the test drive and paperwork. My compliments to the three of them! More

Routine Service This is my second visit to the Kia service department, and it will definitely not be my last. The entire staff is always so friendly and takes the tim This is my second visit to the Kia service department, and it will definitely not be my last. The entire staff is always so friendly and takes the time to talk to you instead of hurrying you out for the next paying customer. Service is always performed perfectly, and additional services that may be required are presented without any pressure for me to do them. More

Best Experience Waikem Kia was the first dealer I had stopped at while looking for cars. I had no idea what kind of car I had wanted. I was greeted by Josh and he tre Waikem Kia was the first dealer I had stopped at while looking for cars. I had no idea what kind of car I had wanted. I was greeted by Josh and he treated me with respect and took me on a test drive on the Kia Soul then also took and showed me Nissan, Honda and Hyundai. I didn't feel pressed with any of my visits with Josh. I didn't know when I was going to buy, he wasn't pushy and spent a lot of time with me and answered all the my "dumb" questions. He was great! After about a week of looking for cars and testing driving, my husband and I went back to Kia and we took the Kia Soul on a test drive. He didn't pressure us at all to buy that day. We left and went back a week later and leased a 2015 Kia Soul. We had a great experience with Chris the Sales Manager and Josh the salesman. I had issues with adding the Kia to my insurance and Josh came in on his day off to finish my paper work and go over the car with me. Overall it was a great experience and cant wait to use Waikem Kia in the future! More

Two trades. One 2016 Sorento. Zero problems. It was time for a new ride, so my buddy and I decided to go check out the new Kia Sorentos. We were quickly greeted by Josh and immediately started gi It was time for a new ride, so my buddy and I decided to go check out the new Kia Sorentos. We were quickly greeted by Josh and immediately started giving him a hard time (in a joking manner). Throughout the entire buying process, Chris and Josh were good sports, easy to work with and ultimately got the deal done fairly and professionally. Buying a car should be a pleasant experience and fun. Not dreadful and nerve racking like most car buying experiences have been for me in the past. The sales team at Waikem Kia was down to Earth and made the buying experience enjoyable again. I highly recommend stopping in to check out a new Kia and working with Chris and/or Josh if you're looking to buy/lease a car. Getting a new car should always be this enjoyable, so I'll be back to Waikem Kia and hoping to work with Chris and Josh again once my lease matures!! More

Will definitely return for other cars in the future!!! The entire experience dealing with Waikem Kia was outstanding!!! Dennis Kryder is very knowledgeable about the cars he represents and took the time t The entire experience dealing with Waikem Kia was outstanding!!! Dennis Kryder is very knowledgeable about the cars he represents and took the time to walk us through all of the information - before and after the transaction - including the myriad features of the cars. I was looking to get a new car for my wife. I had a lease in mind and she had a Forte5 in mind. Dennis discussed leasing as well as buying and showed us other models. He let us decide and we chose the Forte5 and leasing. It was like dealing with a friend you've known for forty years!!! I'll be back to Waikem Kia and will be talking with Dennis Kryder - you can't go wrong with that combination. Thanx, Dennis and the Waikem family!!! More

Best Experience Ever I stopped at Waikem Kia checking out lease pricing on a new Soul. I told my salesperson I wasn't buying that day but was just gathering information. I stopped at Waikem Kia checking out lease pricing on a new Soul. I told my salesperson I wasn't buying that day but was just gathering information. They gave me options on lease terms and payments and explained all the taxes and fees so I knew the true monthly payment. Other dealers I'd been to gave me a lower monthly payment quote but didn't explain to me what I had to do to get to that payment, which I felt was very deceptive. Waikem Kia was very upfront and forthcoming. I felt no pressure or stress while there. I will definitely do business with Waikem when I'm ready to commit. More