Diehl Kia of Massillon

poor diagnosis Poor diagnosis led to 3k of repairs that were not needed. Then told that a new engine was needed. Would go for up to a week with no updates. Now has h Poor diagnosis led to 3k of repairs that were not needed. Then told that a new engine was needed. Would go for up to a week with no updates. Now has had for three weeks and still not resolved. Service representative only called when more money was required but never returned my call. Disappointed. More

Very professional sales staff. I just bought my first Kia. I absolutely love it! Jeff Ross was my salesman. He was very friendly, answered all my questions and stayed in contact w I just bought my first Kia. I absolutely love it! Jeff Ross was my salesman. He was very friendly, answered all my questions and stayed in contact with me threw the whole car buying process. He was very knowledgeable about my new Kia and helped me set up my Bluetooth in my new car. Thank you Jeff Ross. More

Great customer service Friendly people, great service, and great deals. My wife and I went in looking to return our leased Kia Soul and get into something with a little mor Friendly people, great service, and great deals. My wife and I went in looking to return our leased Kia Soul and get into something with a little more room. Our salesman Joshua Haney made it effortless for us to get into a new Kia Sportage with a great deal. More

Positive Experience We dealt with Jeff Ross and he was excellent @ meeting our needs! He was attentive and worked with us for what we needed, and made it happen. We dealt with Jeff Ross and he was excellent @ meeting our needs! He was attentive and worked with us for what we needed, and made it happen. More

good experience I received quick feedback and helpful pricing information from Caitlyn Woods in the internet sales department. Experience was hassle free. Will recomm I received quick feedback and helpful pricing information from Caitlyn Woods in the internet sales department. Experience was hassle free. Will recommend to all of my friends and family. More

Positive experience There’s nothing worse than spending all day at a dealership, while the salesperson plays a waiting game to see if they can get every last dime out of There’s nothing worse than spending all day at a dealership, while the salesperson plays a waiting game to see if they can get every last dime out of you. That was NOT the case at Waikem Kia. Salesman Mike Evans effectively presented our options (without games) in a budget we could afford. I would recommend him to anyone. More

Above and beyond service! Jeff was amazing and helpful with us and patient! We didn't feel rushed or pressured in any way. He treated us like friends. The best experience ever Jeff was amazing and helpful with us and patient! We didn't feel rushed or pressured in any way. He treated us like friends. The best experience ever by far buying a car! More

Changing Story I leased a brand new 2017 Kia Sorento from Waikem Kia. I felt I was lied to from my time there. I was told that I could get the car washed for free as I leased a brand new 2017 Kia Sorento from Waikem Kia. I felt I was lied to from my time there. I was told that I could get the car washed for free as long as I owned the car. The times I would take it in, they were too busy to do it. And now, when I tried again, I was told they received a call saying to stop washing customer cars for free. Since their other dealerships do not do it, they won't allow their Kia customers to benefit. I was also told that they would get my plates for me for the car. Now they have changed their story and are charging me for them. Not to mention I had to remind them that my temp tags are expiring soon, where were they? Nobody called or followed up with me to let me know the status of them. Poor customer service, lies, and a changing story. They will tell you anything to get you off the lot in their car and then when you try to exercise the promises they made, they will just tell you sorry, it has changed. Do yourself a favor and go to a more honest and upfront dealer! More

Great experience for my first contact with Waikem My first contact was on the phone with Olivia Gering. Not only was she professional, she was knowledgeable,friendly and a good listener. She called Ba My first contact was on the phone with Olivia Gering. Not only was she professional, she was knowledgeable,friendly and a good listener. She called Back when she said she would. And had all the info we had talked about. She made a great impression on me for the type of company that I would want to do business with. I look forward to her follow up Michael Schoenfeld More

Low ball trade offer!! Absolutely the worst experience by far. Dwayne and Wayne couldn't have insulted me any more with their low trade offer. I received two trade offers f Absolutely the worst experience by far. Dwayne and Wayne couldn't have insulted me any more with their low trade offer. I received two trade offers from other dealers for 10,500 & 11,100. These two offered me 7,100!! Heir justification that Dwayne explained was their car they were selling was a great deal and they had to make up some. Their offer was advertised at the price and I didn't ask for anything off!! Not to mention the car was dirty and had gum in the side door and a SAMs club membership laying in the floor. They knew I was serious about buying but no one wanted to clean the inside before I drove 90 minutes from mentor!!! I ended up purchasing the same car from mentor Kia the very next day!! More