Diehl Kia of Massillon

Problem Resolved, Customer Satisfaction Maintained I turned my lease in early to purchase a new KIA Sportage at the recommendation of Waikem staff and KIA inspector. I was later billed by KIA for exces I turned my lease in early to purchase a new KIA Sportage at the recommendation of Waikem staff and KIA inspector. I was later billed by KIA for excessive wear and tear. This was a very negative and unexpected surprise as I based my purchase decision on the advice of Waikem and KIA employees. I reached out to Doug Waikem and explained the situation. He was responsive, reasonable and very helpful. Thanks to him the situation was resolved and I will continue to be a loyal Waikem/KIA customer. This is my 4th KIA! My sales rep Mike Evans was also very helpful. He's always patient with my questions and avoids high-pressure sales tactics. I definitely recommend this dealership. Thank you! More

Awesome crystal is the best Alot to choose from very friendly helpful and real.crystal took time to show me everything I was looking for.had a check engine light on and they fixe Alot to choose from very friendly helpful and real.crystal took time to show me everything I was looking for.had a check engine light on and they fixed it with no problems good people. More

Waikem Kia has an extraordinary team We went to Waikem Kia to buy out our lease. Jeff Ross handled our not so simple situation with patience and excellent service. He is knowledgable and We went to Waikem Kia to buy out our lease. Jeff Ross handled our not so simple situation with patience and excellent service. He is knowledgable and amazing at his job. The guys in finance and title were just as kind and knowledgeable. We highly recomend Waikem Kia to anyone looking for an honorable and comfortable experience! More

Excellent experience Love the hard work and dedication Jeff Ross and Wayne Ross did to earn our business. We were a hard customer to please. I LOVE my Sorrento. Love the hard work and dedication Jeff Ross and Wayne Ross did to earn our business. We were a hard customer to please. I LOVE my Sorrento. More

"100% Satisfaction" Amazing customer service Josh Haney, Josh Tracy and everyone at Waikem Kia. Best experience I every had purchasing a vehicle! Everyone was friendly, p Amazing customer service Josh Haney, Josh Tracy and everyone at Waikem Kia. Best experience I every had purchasing a vehicle! Everyone was friendly, professional and understanding of my needs and wants as soon as I walked in. Thank you Josh Haney for your time and determination. I got exactly what I always wanted, "My JEEP". More

I came into turn in my Lease Vehicle Customer Service was excellent, Roger was very patient with me, this was the first Vehicle I purchase without my husband who has now passed away, Customer Service was excellent, Roger was very patient with me, this was the first Vehicle I purchase without my husband who has now passed away, More

Awesome experience I would like to say a special thank you to Caitlyn Woods for assisting me with my search to find a used Jeep. I have been searching for several months I would like to say a special thank you to Caitlyn Woods for assisting me with my search to find a used Jeep. I have been searching for several months and she has been kind, patient and helpful. She has considered all of my requirements that I am searching for and I am confident that I will be purchasing my next vehicle from Waikem when the right Jeep comes in! More

Great Service This is my 3rd vehicle I have purchased from Waikem's. Love my new Kia Sportage. Sarah Sims answered all my questions on the phone and was very helpfu This is my 3rd vehicle I have purchased from Waikem's. Love my new Kia Sportage. Sarah Sims answered all my questions on the phone and was very helpful. Mike Evans did a fantastic job for me. Thank your team for treating me great . This is exactly why I keep coming back to Waikem's. More

Knowledgeable sales associates Thank you to Jeff Ross for such a great experience purchasing our Kia Soul! ! He was friendly and knowledgeable! We will be a return customer! Thank you to Jeff Ross for such a great experience purchasing our Kia Soul! ! He was friendly and knowledgeable! We will be a return customer! More

First time buyer of a kia Jeff ross who took care of my wife and I and took most of the information before we arrived,and although the uniti as l visit was slow starting jeff a Jeff ross who took care of my wife and I and took most of the information before we arrived,and although the uniti as l visit was slow starting jeff and the lady in the office really stepped it up and mover the process along nicely.These folks are top notch and I will be back to buy from jeff ross in the future,thank you sir for making this experience agreat one. More