Diehl Kia of Massillon

VERY POOR EXPERIENCE! ! TRADED IN A VEHICLE, AGREED ON TRADE IN PRICE, DIDNT PAY ATTENTION TO FINAL PAPERWORK (MY FAULT) THEY ENEDED UP CHEATING ME OUT OF $1K ON MY T ! TRADED IN A VEHICLE, AGREED ON TRADE IN PRICE, DIDNT PAY ATTENTION TO FINAL PAPERWORK (MY FAULT) THEY ENEDED UP CHEATING ME OUT OF $1K ON MY TRADE IN. SINCE I'M 4 HOURS AWAY, THEY WOULDNT MAKE IT RIGHT. BE SURE NOT TO TRUST THE FINANCE GUY!! WOULD NEVER RECOMMEND THEM!!! BE SURE TO CHECK EVERYTHING THEY DO More

Your Manager Tony and Tim suck, I was promised a check from the sale of my car and they did not deliver said check making me wait another two days how ever my sales agent Crystal was very helpful she assi from the sale of my car and they did not deliver said check making me wait another two days how ever my sales agent Crystal was very helpful she assisted me through this whole process, the only reason I didn’t just say screw it give me back my car is CRYSTAL ! she is the best !! I would recommend her to anyone I know. More

Very efficient, They did what needed to be done and I was out of there in a short amount of time. was out of there in a short amount of time. More

Salesman Mason Ford was excellent, a great communicator and helped me with all that I needed To be secure in my purchase. Would definitely consider Diehl again for future car purchases. and helped me with all that I needed To be secure in my purchase. Would definitely consider Diehl again for future car purchases. More

Chrystal and Vic was was fantastic but the overall experience from management was horrendous , we had to sit and wait on management's for over 7 hour's to get off their butt. We was tired, we was hung experience from management was horrendous , we had to sit and wait on management's for over 7 hour's to get off their butt. We was tired, we was hungry, we was thirsty and management did not even offer us a bottle of water. Management did not even acknowledge us at all. With purchasing two trucks this day, you would think that we would have been treated a little bit better from this company. I don’t think I would ever buy another vehicle and I definitely will not recommend your company to anyone. I would not want my friends or family to go through what we went through on this day. if I had it to do all over again, I would have walked out. Bad, bad, bad experience. Also, one of the tires on the ram truck had damage on the tread, The tire keeps losing air and the company is not willing to replace the tire that was damaged before we purchased the truck. they did not fix. The windshield was also damaged on the ram truck. With the amount of money we paid for this truck alone these issues should have been fixed before it was put up for sale. Is your company so desperate for money that you will sell damaged vehicles just to get a sale? As the purchaser of these vehicles, it is not our responsibility to be mechanics. These vehicles should’ve been inspected for problems before they were put up for sale. As far as I’m concerned, this company is no better than a buy here pay here lot that sells garbage. More

I am very happy with the vehicle I bought and the process of buying it. A change to the contract has caused a few problems with the paperwork. of buying it. A change to the contract has caused a few problems with the paperwork. More

Daniel is the best sale guy that i have ever meet. Definitely will stick with him until I can’t drive anymore. Definitely will stick with him until I can’t drive anymore. More

Ron greeted us with a smile, making us feel comfortable and ready to talk shop. He was confident that he would be able to find us what we were looking for at a great price. He wasn’t lying! and ready to talk shop. He was confident that he would be able to find us what we were looking for at a great price. He wasn’t lying! More

I didn't need to go to Medina to get the best deal on my Kia Sorento. Finally able to work with a local Dealership. Kia Sorento. Finally able to work with a local Dealership. More

They were so kind! They went above and beyond for us. Definitely gives you the smaller family environment. They went above and beyond for us. Definitely gives you the smaller family environment. More