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Diehl Kia of Massillon
Massillon, OH
415 Reviews
Diehl Kia of Massillon is a new and used car dealership located in Massillon, OH. We sell new Kia vehicles and used cars, used SUVs, used trucks and used vans.
Diehl Kia is located on the Diehl Auto Mile between Canton and Massillon on West Tuscarawas Street and Lincoln Way. We offer more than 1,000 new and preowned vehicles
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 415 reviews
May 31, 2024
Very unorganized and unprofessional. Left smears all throughout my vehicle after detailing. Overall I was disappointed. Left smears all throughout my vehicle after detailing. Overall I was disappointed. More
by Aubrie22
Verified CustomerEmployees Worked With
May 29, 2024
Excellent service, excellent care to the customer, and a top notch excellent experience all around! top notch excellent experience all around! More
by J Friend
May 29, 2024
Justice was very very helpful and quick. Waiting room was not too comfortable it was too hot. Tried looking at new cars while waiting for the service to be completed and had 3 sales people Waiting room was not too comfortable it was too hot. Tried looking at new cars while waiting for the service to be completed and had 3 sales people come talk to us and stay talking to us even though we told them we were just looking while car was in service More
by Tough1357
Employees Worked With
Justice
May 28, 2024
It was a quick and easy process and they did a good job checking everything checking everything More
by mbecerr1
Employees Worked With
May 28, 2024
Very very very really most excellent. Terrific. Awesome. Nice. Marvelous. So so so so so so super. Terrific. Awesome. Nice. Marvelous. So so so so so so super. More
by jsvitale09
Employees Worked With
May 27, 2024
While I was in the dealership buying my new vehicle everyone was nice And friendly. everyone was nice And friendly. More
by JESSLYNNHARRIS713
Employees Worked With
May 27, 2024
The car repair was finished on time and I was able to track the progress online. track the progress online. More
by joe_altier
May 25, 2024
I would recommend Diehl Kia. The nice gentleman that welcomed me to the service area is a great representative for the dealership's hospitality. The nice gentleman that welcomed me to the service area is a great representative for the dealership's hospitality. More
by dianeausten0
Employees Worked With
May 25, 2024
This is the 3rd motor for my awful 2017 Kia sportage that I know of. Service initially gave a finished date which was nowhere near the almost 3 months they kept my car. Service also told me I would have to I know of. Service initially gave a finished date which was nowhere near the almost 3 months they kept my car. Service also told me I would have to pay $150 for them having to work on my car, so this didn't sit well with me. This was all KIA warranty work and they have no right to ask for money from me. I will NEVER go back to Diehl again!!!!! AWFUL experience and I will NEVER buy another KIA. I am telling anyone and everyone what happened to me and this vehicle so hopefully KIA will no longer exist. By the way, I couldn't submit this review until I rated a Sales person.... that I NEVER had contact with. I sure hope Diehl can some day get their xxxx together. More
by ME
