Diehl Kia of Massillon

Mason Ford made the entire experience simple and quick so that we left in a vehicle we were happy with and a fair deal. that we left in a vehicle we were happy with and a fair deal. More

They were very helpful and very concerned about our daughter when she got herself stuck and kept making sure she was ok. Very lovely people daughter when she got herself stuck and kept making sure she was ok. Very lovely people More

had my car towed in & i kept getting messages that car was in garage & 2 cars ahead of mine. That was fine bit had to keep calling every week to find out what was happening. Same answer “its next “ then w was in garage & 2 cars ahead of mine. That was fine bit had to keep calling every week to find out what was happening. Same answer “its next “ then was told technician had to wait for company to ok it. They had it for 6 weeks & i was told I couldn’t get a loaner car till they knew it was under warranty. I explained that I was on unemployment and need to look for jobs but that didn’t matter. all that they needed to do was Computer related and then I finally got my car back. Was definitely not happy about the whole situation. More

Had a great experience with my salesman, Mason. He was down to earth, not pushy and very knowledgeable about all of the cars on the lot. He was down to earth, not pushy and very knowledgeable about all of the cars on the lot. More

Great sales reps, very knowledgeable and responsive to all questions. Good place to buy a car. all questions. Good place to buy a car. More

I was not told that the btry would be disconnected, nor , that all devises would need to be re-set. I did not notice this mess untll I was already on my way home. I would never give this place a GOOD WO , that all devises would need to be re-set. I did not notice this mess untll I was already on my way home. I would never give this place a GOOD WORD. This is the second time this outfit has screwed me. NEVER AGAIN............................................... More

Did not appreciate having to drive there 3 times to finalize paperwork and after the second time I was told that the salesman would get me a gas card for having to come out again. Each way was over 50 finalize paperwork and after the second time I was told that the salesman would get me a gas card for having to come out again. Each way was over 50 miles each way and an hour drive. Only to get there for it to take a minute or so to put the 30 da6 tags on the vehicle and be told they don't do the gas cards anymore. More

Maurice was wonderful to us. He was very helpful and patient with me as I am not really tech savvy. I would choose to work with him again. He was very helpful and patient with me as I am not really tech savvy. I would choose to work with him again. More

Very unorganized and unprofessional. Left smears all throughout my vehicle after detailing. Overall I was disappointed. Left smears all throughout my vehicle after detailing. Overall I was disappointed. More

Justice was very very helpful and quick. Waiting room was not too comfortable it was too hot. Tried looking at new cars while waiting for the service to be completed and had 3 sales people Waiting room was not too comfortable it was too hot. Tried looking at new cars while waiting for the service to be completed and had 3 sales people come talk to us and stay talking to us even though we told them we were just looking while car was in service More