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Diehl Kia of Massillon
Massillon, OH
413 Reviews
Diehl Kia of Massillon is a new and used car dealership located in Massillon, OH. We sell new Kia vehicles and used cars, used SUVs, used trucks and used vans.
Diehl Kia is located on the Diehl Auto Mile between Canton and Massillon on West Tuscarawas Street and Lincoln Way. We offer more than 1,000 new and preowned vehicles
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 413 reviews
August 21, 2024
The work was done well, and in the time frame given. The waiting room is comfortable and has access to snacks/drinks. Before I was able to use the remote to watch or change channels…this time the remot The waiting room is comfortable and has access to snacks/drinks. Before I was able to use the remote to watch or change channels…this time the remote was removed, I did not like that. More
by babsy716
Verified CustomerEmployees Worked With
Not applicable
August 21, 2024
My vehicle has been at Diehl Kia for 4 weeks. Have called, emailed and texted, with only 1 reply (1st week), I will go visit tomorrow. Since 3 weeks unable to have any answers. Contacted BBB and Have called, emailed and texted, with only 1 reply (1st week), I will go visit tomorrow. Since 3 weeks unable to have any answers. Contacted BBB and Kia Corp. More
by crowmonkey3
August 21, 2024
Great experience with these guys! They went above and beyond to get me the exact car I wanted at a fair price. 5 stars all around! They went above and beyond to get me the exact car I wanted at a fair price. 5 stars all around! More
by rossframecl
August 21, 2024
Went in to look at a Honda left the dealership with a Kia k5, definitely was a smooth process k5, definitely was a smooth process More
by Amarede222
Employees Worked With
August 20, 2024
We're very pleased with the kindness and time that Dave spent with us as our salesman. This is our second car we've leased with him! We will be back!! ☺️ spent with us as our salesman. This is our second car we've leased with him! We will be back!! ☺️ More
by BRENDA.FRITZ.BF
Employees Worked With
August 19, 2024
Great service. They were able to fit me in even though I did not have a visit scheduled. Everything was completely explained to me. They were able to fit me in even though I did not have a visit scheduled. Everything was completely explained to me. More
by ekg1119
Employees Worked With
August 18, 2024
Sales rep as very knowledgeable and pe sonable Happy to answer any questions and get th car I Any d from another dealer answer any questions and get th car I Any d from another dealer More
by dubber217
Employees Worked With
August 18, 2024
Everything was excellent except financing part which needed long wait (and mistake switching my first and last names) due to under staffs. I don't blame Crystal but people above her to have not enough p needed long wait (and mistake switching my first and last names) due to under staffs. I don't blame Crystal but people above her to have not enough people.. Please have more people in that department. More
by redyoung
August 18, 2024
Very professional and helpful throughout the process. I will truly recommend this to someone else in the future and will continue to look to purchase vehicles from Diehl I will truly recommend this to someone else in the future and will continue to look to purchase vehicles from Diehl More
by tymely
Employees Worked With
service dept
August 17, 2024
Had oil change and tire rotation with full inspection. Had to inflate front tires several days later as noticeably under inflated …. Was pressure not checked? Disappointing after full service.. Had to inflate front tires several days later as noticeably under inflated …. Was pressure not checked? Disappointing after full service.. More
by osujungle
Employees Worked With
Unsure
