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Diehl Kia of Hermitage

Hermitage, PA

4.6
484 Reviews
Diehl Kia of Hermitage is part of the Diehl Auto Group family. Representing 13+ auto brands with some of the largest inventory car lots in Western, PA and Eastern, OH. Purchasing a brand-new automobile is one of the largest investments most people will make in their life, which often times creates some apprehension and nervousness. However, the car-buying process should also be an exciting and enjoyable experience. Buying a new Kia model is a decision that surely keep you satisfied! The friendly, experienced team of automotive professionals at Diehl Automotive goes out of their way to eliminate any uneasiness you might have and provide expert guidance that leads to you comfortably choosing the perfect vehicle for your schedule and budget.
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1469 N Hermitage Rd

Hermitage, PA

16148

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Showing 484 reviews

May 10, 2024

Angela was great. And she is 2 stars her self plus Erica is the other star. The service part fell short as I had to come back a second time to complete service. More

by MRKRISUK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angela Cattrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erika
May 13, 2024 -

Diehl Kia of Hermitage responded

Hello Mr. Krisuk. Thank you for taking the time to leave us a review. It is thanks to customers like you we can continue to improve and grow. I have researched your time in our shop and can understand the disappointment. When you originally came in with your 2022 Telluride with 75,000 miles on April 26, 2024 you had came in for an oil change and to have us install a temperature sensor that you had special ordered from our parts department prior to coming in, we completed the install and oil change as you requested. You had came back in on May 6th after putting an additional 800 miles on it, having the same issue, this time allowing us to diagnose it properly which resulted in us changing an Electrical Thermostat Assembly which ultimately corrected the issue. I am sorry you had to come back in a second time, but this is only because you desired to use the part you had special ordered prior to us diagnosing the vehicle. I am happy to see that your vehicle is repaired to factory specifications and I appreciate the kind words regarding Angela. Anything you need moving forward, please feel free to reach out to me at 724-347-7702. With Respect, Joe Pantone General Manager

May 10, 2024

Salesman was fine but severe lack of communication (two occasions ) between Sales and Finance caused some frustration. More

by Apsmalley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken (didn’t have a card)
May 13, 2024 -

Diehl Kia of Hermitage responded

Hello, Thank you for taking the time to leave us a review, I appreciate the three stars but we always want to earn 5 stars. In your review you had stated that there was a severe lack of communication on two occasions between sales and finance. I would truly like to hear more regarding where we fell short as thanks to good customers like you, we can improve and continue to grow. Please feel free to reach out to me at 724-347-7702 - Ext 1209. With Respect, Joe Pantone General Manager

May 08, 2024

Very happy with the way we were treated at the dealership. Felt that a great understanding of what my wants and needs were for a. New vehicle were understood. We have traveled twice in it already More

by b-z
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Misier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Gabriel-Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Diehl Kia of Hermitage responded

Hi! Thank you so much for leaving us a stellar review!

May 07, 2024

Very Professional and they respected my time. No unexpected "glitches" or issues. Kam is clear about the process, and the follow up. More

by nblack3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colleen Swartz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Diehl Kia of Hermitage responded

Hi! Thank you so much for leaving us a fabulous review!

May 06, 2024

the service was amazing! everyone was so helpful and quick. made buying a car so easy! thank you Diehl! More

by alyss1217
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoff Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gesse Matlock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Vetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kam Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Misier
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Dorus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddi Schmelzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Diehl Kia of Hermitage responded

Hi! Thank you so much for leaving us a stellar review!

May 04, 2024

I really enjoyed working with Gesse and thought he did a terrific job. I would recommend him to everyone. More

by dowen2
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gesse Matlock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colleen Swartz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Diehl Kia of Hermitage responded

Hello! Your feedback about Gesse is high appreciated. Thank you for the review!

May 03, 2024

Appreciate not being bombarded as soon as we got out of the car. Tyler Took the time to find out what we were looking for and how much we could afford. Pulled up several options and lets us test drive. More

by Klweese
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Vetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Gabriel-Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Diehl Kia of Hermitage responded

Hello! Your feedback about our Diehl Sales Team is high appreciated. Thank you for the review and spreading the word! We love referrals!

May 02, 2024

They're so incredibly nice. They made us feel like family. They even check in with you periodically see how you're doing. Best place to go. Ask for Geoff Wilson. More

by molly.viola420
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoff Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gesse Matlock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Vetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kam Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Misier
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Dorus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Gabriel-Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddi Schmelzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Cattrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Diehl Kia of Hermitage responded

Hello! Your feedback about our whole Diehl Sales Team is high appreciated. Thank you for the review!

May 01, 2024

Felt very comfortable in talking with Tyler. Presented the Carnival with obvious knowledge of its options and how they would relate to an older couple. Listene More

by billncinda1980
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Vetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colleen Swartz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Diehl Kia of Hermitage responded

Hello! Your feedback about Tyler & Colleen is high appreciated. Thank you for the review!

April 30, 2024

Maddie is fabulous. I would recommend her to anyone. The texting feature was by far the easiest. More

by leavell_london
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patricia Gabriel-Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddi Schmelzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Diehl Kia of Hermitage responded

Hello! Your feedback about Maddi and Patty is high appreciated. Thank you for the review!

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