Diehl Hyundai of Massillon - Service Center

Came in for routine maintenance. A fuel injector cleaning was recommended which surprised me as car only had 14,000 miles on. But I went ahead a did this. A fuel injector cleaning was recommended which surprised me as car only had 14,000 miles on. But I went ahead a did this. More

Very good Very good. Courteous kind very clean done in a timely manner Even got a car wash Courteous kind very clean done in a timely manner Even got a car wash More

Timely, quality, thorough. The person I dealt with was Rob not Ron Rob is excellent The person I dealt with was Rob not Ron Rob is excellent More

Very honest mechanic I appreciate that! I will be using your device center in the future. I will be using your device center in the future. More

They replaced my engine and gave me a loaner vehicle. It was an awesome experience. It was an awesome experience. More

They were on time with my appointment, diagnosed and fixed my car. They alerted me to some other issues and I had them fix them as well. fixed my car. They alerted me to some other issues and I had them fix them as well. More

Very quick, professional Treated well, checked in quickly, waiting area was clean and accommodating, car was finished sooner than expected. quickly, waiting area was clean and accommodating, car was finished sooner than expected. More

Very nice people and courteous 😊 and very respectful and friendly about asking questions about the car 🚗 friendly about asking questions about the car 🚗 More

Everyone has been making their best effort to help resolve my problem The shuttle drivers are also great. Tim and the other gentlman resolve my problem The shuttle drivers are also great. Tim and the other gentlman More

I was scheduled for a 2:00 PM appointment on a Wednesday; my car had to be towed because it would not start. My car was not even diagnosed until Thursday or Friday and the the service advisor would not keep my car had to be towed because it would not start. My car was not even diagnosed until Thursday or Friday and the the service advisor would not keep us updated. We had to continuously call ourselves for updates only to receive a voicemail. My car was not ready for pick-up until the following Wednesday. I went an entire week without a vehicle and had to be the one to ask for updates every few days. Very poor customer service, lack of professionalism, and a shortage of technicians lead to a very poor experience for us. More