Diehl Hyundai of Massillon - Service Center

I was there for service on a new truck that was throwing codes. Robert handled everything very well, even though the truck was not fixed the first time I picked it up. I got 5 miles away and it did it again codes. Robert handled everything very well, even though the truck was not fixed the first time I picked it up. I got 5 miles away and it did it again. Eventually, they did work out exactly what the problem was and 100 miles later it’s running great. I’m here from Wilmington, North Carolina, which is about 640 miles away. Wow this Hyundai did interfere with my vacation and added to my stay. Robert did a great job getting me loaner cars and staying in touch on it. Kudos to Robert G! More

It was great. Just didn't fully understand the $4,000.00 extended warranty on the engine, which I declined. It was explained clearly from my borrower. Just didn't fully understand the $4,000.00 extended warranty on the engine, which I declined. It was explained clearly from my borrower. More

I had to wait 3 weeks for the engine to be I stalled but they did a good job. they did a good job. More

Rude. Deceitful. You wouldn’t let me rate a 0. Would never come again and will encourage anyone I know to do the same. Deceitful. You wouldn’t let me rate a 0. Would never come again and will encourage anyone I know to do the same. More

Very good service ! Robert was awesome ! He told me my car would be done in a hour .It was done less than a hour . Thanks ! Robert was awesome ! He told me my car would be done in a hour .It was done less than a hour . Thanks ! More

Professional and trustworthy Finance was s breeze. No high pressure Highly recommend this dealership I highly recommend this dealership No high pressure Highly recommend this dealership I highly recommend this dealership More

Unfortunately the last 3 times I got my car serviced, each time they left either something off my car or left a part loose. The last time it was 2 lug nuts that fell off by leaving them loose. Totally un each time they left either something off my car or left a part loose. The last time it was 2 lug nuts that fell off by leaving them loose. Totally uncalled for. The other times, left oil engine cap off, and another time left all the lock caps off the protective shield which was dragging on the ground. Uncalled for. More

Rob was very informative and kept us up to date on the work Very helpful work Very helpful More

Fast and accommodating Had the part ordered, we're ready for us, and got the job done faster than expected for us, and got the job done faster than expected More

Service Advisor checked me in immediately. Technician diagnosed and resolved the issue in a timely manner. Technician diagnosed and resolved the issue in a timely manner. More