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Diehl Hyundai of Massillon - Service Center

Massillon, OH

4.4
400 Reviews

400 Reviews of Diehl Hyundai of Massillon - Service Center

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May 09, 2025

I was there for service on a new truck that was throwing codes. Robert handled everything very well, even though the truck was not fixed the first time I picked it up. I got 5 miles away and it did it again More

by na13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Giavasis
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025

It was great. Just didn't fully understand the $4,000.00 extended warranty on the engine, which I declined. It was explained clearly from my borrower. More

by Lmastin
Recommend Dealer
Yes
Employees Worked With
Matt Ramey
May 07, 2025

I had to wait 3 weeks for the engine to be I stalled but they did a good job. More

by Purselady58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Butcher
May 07, 2025

Rude. Deceitful. You wouldn’t let me rate a 0. Would never come again and will encourage anyone I know to do the same. More

by hardgrovesusan64
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
May 06, 2025

Very good service ! Robert was awesome ! He told me my car would be done in a hour .It was done less than a hour . Thanks ! More

by no22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert in service
May 01, 2025

Professional and trustworthy Finance was s breeze. No high pressure Highly recommend this dealership I highly recommend this dealership More

by katie52197
Recommend Dealer
Yes
Employees Worked With
Vaughn West
April 28, 2025

Unfortunately the last 3 times I got my car serviced, each time they left either something off my car or left a part loose. The last time it was 2 lug nuts that fell off by leaving them loose. Totally un More

by clowry4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lexie and Molly
April 28, 2025

Rob was very informative and kept us up to date on the work Very helpful More

by LINDABENNETT50
Recommend Dealer
Yes
Employees Worked With
Rob
April 27, 2025

Fast and accommodating Had the part ordered, we're ready for us, and got the job done faster than expected More

by bbuckleyoh
Recommend Dealer
Yes
April 26, 2025

Service Advisor checked me in immediately. Technician diagnosed and resolved the issue in a timely manner. More

by mjpstitch
Recommend Dealer
Yes