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Diehl Hyundai of Massillon - Service Center

Massillon, OH

4.3
429 Reviews

429 Reviews of Diehl Hyundai of Massillon - Service Center

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July 14, 2025

Average and wait tune was way too long They had my car for over 2 hours for an oil change More

by k.zollicoffer
Recommend Dealer
Yes
July 14, 2025

Very respectful, super helpful, nice showroom good communication, very friendly eager to help with any problems More

by calebabel1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Ramey
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2025

Did the recommended service and recall but the technician didn't have my mileage recorded right. I had to call and have them correct it More

by valedmond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Parker
July 10, 2025

VERY poor communication. Had my vehicle for 3 1/2 weeks and didn't do anything with it most of those weeks even though they had the parts. This was also the second time that More

by emichs
Recommend Dealer
No
Employees Worked With
A rob who quit during my 3 1/2 week fiasco there. And then Robert tried to clean up his mess.
July 09, 2025

They took care of the issue with my tire and took responsibility in the end. More

by Screen name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole in service
July 07, 2025

They gave me a very detailed list of the problems my car needs to have fixed. More

by Susan Toomey Williams
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Butcher
July 07, 2025

Efficient from start to finish, from the moment of checking in, to wait time, to checking out. Everyone friendly. All explanations easy to understand as far as work to be done and why there were recom More

by aemoyers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Tommasetti and Robert Butcher
July 06, 2025

There was a mix up in service so my 1 hour service took 2 hours. I was compensated with free car washes which I explained that I already get. More

by Gauzejennifer
Recommend Dealer
Yes
July 01, 2025

First time at Diehl. They explain everything about doing 30000 maintenance on my Hyundai and didn’t pressure me if I didn’t want a services. More

by tonia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Services dept
June 28, 2025

The guy was patient with me and explained to me thoroughly what the issue was. More

by ReCarla
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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