Diehl Hyundai of Massillon - Service Center

Horrible! ! Do not get your service done here. They performed guess work and charge you even though the problem you came for is not fixed. I walked in with a wo ! Do not get your service done here. They performed guess work and charge you even though the problem you came for is not fixed. I walked in with a working vehicle that needed minor repairs and left with a car unable to be driven for more than 10 min. I tried to get help from the General Manager (Rob) he wanted to charge me more for a diagnostic assessment that they never did despite me requesting one. I then contacted the dealership lead and they NEVER returned my call after I kindly requested a resolution… never welcomed me on for a discussion and the entire dealership and service e department ignored me. I had 2 kids, no longer drivable vehicle and they did not care.. I have text messages and videos to prove and considering going to small claims court. Please do not trust them… it’s 50/50 chance you will get real service . More

Took car in for oil change 2 weeks later no oil had to tow car tow car More

My work took extended time to get done. And my ayc fluid reservoir in my trunk is not filled. Causing my vehicle to have tons of warning lights And my ayc fluid reservoir in my trunk is not filled. Causing my vehicle to have tons of warning lights More

I was there for service on a new truck that was throwing codes. Robert handled everything very well, even though the truck was not fixed the first time I picked it up. I got 5 miles away and it did it again codes. Robert handled everything very well, even though the truck was not fixed the first time I picked it up. I got 5 miles away and it did it again. Eventually, they did work out exactly what the problem was and 100 miles later it’s running great. I’m here from Wilmington, North Carolina, which is about 640 miles away. Wow this Hyundai did interfere with my vacation and added to my stay. Robert did a great job getting me loaner cars and staying in touch on it. Kudos to Robert G! More

It was great. Just didn't fully understand the $4,000.00 extended warranty on the engine, which I declined. It was explained clearly from my borrower. Just didn't fully understand the $4,000.00 extended warranty on the engine, which I declined. It was explained clearly from my borrower. More

I had to wait 3 weeks for the engine to be I stalled but they did a good job. they did a good job. More

Rude. Deceitful. You wouldn’t let me rate a 0. Would never come again and will encourage anyone I know to do the same. Deceitful. You wouldn’t let me rate a 0. Would never come again and will encourage anyone I know to do the same. More

Very good service ! Robert was awesome ! He told me my car would be done in a hour .It was done less than a hour . Thanks ! Robert was awesome ! He told me my car would be done in a hour .It was done less than a hour . Thanks ! More

Professional and trustworthy Finance was s breeze. No high pressure Highly recommend this dealership I highly recommend this dealership No high pressure Highly recommend this dealership I highly recommend this dealership More

Rob was very informative and kept us up to date on the work Very helpful work Very helpful More