Diehl Hyundai of Massillon - Service Center

Our Elantra was in the service center in Dec. '24 and end of May '25 for screaming belt issue at start up. Issue still not resolved and we've spent more than $2000. Called case manager beginning '24 and end of May '25 for screaming belt issue at start up. Issue still not resolved and we've spent more than $2000. Called case manager beginning of June and left message about issue. No response. More

Fast and efficient Friendly and very respectful of my vehicle and my time Thank you vehicle and my time Thank you More

They were very friendly and got me in and out. I did ask them about tires because this is a brand new car, and they never even addressed it or gave me an update. I did ask them about tires because this is a brand new car, and they never even addressed it or gave me an update. More

The service department was a great with getting my car in and out so very timely. and out so very timely. More

He was very helpful in getting me the right tire and getting it fixed quickly. getting it fixed quickly. More

Great customer service Will be coming here in future for sure Would recommend to anyone for sure Would recommend to anyone More

Always willing to try to address my problem They make sure my transportation needs are accommodated sure my transportation needs are accommodated More

Good service good salesman good everything thank you thank you thank you thank you thank you thank you thank you thank you thank you More

Robert was very nice and explained in detail all of our questions and also about the recalls on our car. Over-all it was a pleasant experience. questions and also about the recalls on our car. Over-all it was a pleasant experience. More

I am not pleased with the service department at Diehl because my check engine light was on, they charged me and did nothing to fix it. The light is still on. They charged me $200 to run the codes that I because my check engine light was on, they charged me and did nothing to fix it. The light is still on. They charged me $200 to run the codes that I already told them what it was from being done at a part store. Then wanted to charge me another $200 to clean something and finally then they would replace the injectors after that , But they couldn’t promise me that would fix the problem. They said it was bad gas. The car only has 65000 miles on it and it should be all covered in the 100000 mile drive train warranty. This is my 6th Hyundai I’ve owned and like them but now I am having doubts on the warranty coverage and standing behind it. More