Diehl Hyundai of Massillon - Service Center

Robert did an amazing job providing updates along the way of the repair. While it’s frustrating having a new car with issues. The service department has been the saving grace! of the repair. While it’s frustrating having a new car with issues. The service department has been the saving grace! More

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My only complaint is at the last visit they did not fill my washer fluid for my windshield my washer fluid for my windshield More

Very friendly people but on the day I was there they were short staffed. Waited for awhile to pay my bill. They now charge a fee if you use a credit card. I don’t think that makes sense for a business like t short staffed. Waited for awhile to pay my bill. They now charge a fee if you use a credit card. I don’t think that makes sense for a business like this one and they did not inform me about this change in policy in advance. My car was perfectly clean when I brought it in for service but when I received it back the interior was very dirty. They had a plastic cover on the seat but the dust and finger prints were everywhere and the floor mat was dirty . More

Robert was very helpful during a long repair job. I’m happy with the service and learning about my repair. My car is running great and I feel good about spending money on a job well done. I’m happy with the service and learning about my repair. My car is running great and I feel good about spending money on a job well done. More

Very rude and aggressive, also got my car back with damage. Came back in limp mode and 2 new lights. I have video to show them under my car ripping sensors off. The garage that did the repair also said damage. Came back in limp mode and 2 new lights. I have video to show them under my car ripping sensors off. The garage that did the repair also said the sensors (2) were ripped off. They are very unprofessional and intimidating. Would never recommend this place for service work again. More

It was fast and easy. He helped me get approved Helped me pick out a good car that I would like He helped me get approved Helped me pick out a good car that I would like More

I was there for 2 hrs. for an oil change and a tire repair. The seats in the waiting room are awful. Terribly old and uncomfortable. Then they tried to over charge me.. I h for an oil change and a tire repair. The seats in the waiting room are awful. Terribly old and uncomfortable. Then they tried to over charge me.. I have a maintenance plus plan, and now they say it doesn't show up in the computer. It always had before. Just a miserable experience. More

Excellent service. Super fast and thorough all staff very friendly nice waiting area very clean Super fast and thorough all staff very friendly nice waiting area very clean More

The service advisors were very friendly and helpful and they got my vehicle fixed quickly and correctly they got my vehicle fixed quickly and correctly More