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Diehl Hyundai of Massillon - Service Center

Massillon, OH

4.3
429 Reviews

429 Reviews of Diehl Hyundai of Massillon - Service Center

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July 28, 2025

Robert did an amazing job providing updates along the way of the repair. While it’s frustrating having a new car with issues. The service department has been the saving grace! More

by Tm_halleen319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
July 27, 2025

Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good More

by rckemery
Recommend Dealer
Yes
July 26, 2025

My only complaint is at the last visit they did not fill my washer fluid for my windshield More

by stevejnervo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avery Cordeiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2025

Very friendly people but on the day I was there they were short staffed. Waited for awhile to pay my bill. They now charge a fee if you use a credit card. I don’t think that makes sense for a business like t More

by cameltoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Giavasis
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2025

Robert was very helpful during a long repair job. I’m happy with the service and learning about my repair. My car is running great and I feel good about spending money on a job well done. More

by teresa105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department-Robert
July 24, 2025

Very rude and aggressive, also got my car back with damage. Came back in limp mode and 2 new lights. I have video to show them under my car ripping sensors off. The garage that did the repair also said More

by Mitubshi owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
July 23, 2025

It was fast and easy. He helped me get approved Helped me pick out a good car that I would like More

by Scotthabecker22
Recommend Dealer
Yes
Employees Worked With
Aaron
July 22, 2025

I was there for 2 hrs. for an oil change and a tire repair. The seats in the waiting room are awful. Terribly old and uncomfortable. Then they tried to over charge me.. I h More

by mchanget59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of these
July 19, 2025

Excellent service. Super fast and thorough all staff very friendly nice waiting area very clean More

by vickieripley50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Siara Lamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2025

The service advisors were very friendly and helpful and they got my vehicle fixed quickly and correctly More

by rbutcherbmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
1
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