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Diehl Hyundai of Massillon - Service Center

Massillon, OH

4.4
413 Reviews

413 Reviews of Diehl Hyundai of Massillon - Service Center

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July 06, 2025

There was a mix up in service so my 1 hour service took 2 hours. I was compensated with free car washes which I explained that I already get. More

by Gauzejennifer
Recommend Dealer
Yes
July 01, 2025

First time at Diehl. They explain everything about doing 30000 maintenance on my Hyundai and didn’t pressure me if I didn’t want a services. More

by tonia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Services dept
June 28, 2025

The guy was patient with me and explained to me thoroughly what the issue was. More

by ReCarla
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2025

Had to make 3 trips from alliance to get the same problem fixed. It's 40 minutes each way. Plus an hour a half Plus each time sitting and waiting on repairs. More

by ml-dugan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
June 27, 2025

Very helpful good customer service part needed is on back order from hyundai no eta on delivery hope it is soon highly recommend More

by wjim75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
June 27, 2025

I usually went to Diehl ford but I had a much better experience at Diehl Hyundai More

by Ericamencer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vaughan West
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2025

Everything was good The guys weren't nice and it was. Everything was pretty good. The guys are pretty nice and everything was pretty good and quick More

by perrypanther01
Recommend Dealer
Yes
June 26, 2025

Rob was informative, efficient and prompt Making an appointment was easy and speed of service was excellent More

by tshumick
Recommend Dealer
Yes
Employees Worked With
Rob Butcher
June 25, 2025

There was oil leaking from my car after my recent oil change, and the service manager took multiple steps to make sure my problem was resolved, and I was satisfied More

by dedixon11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Tomassetti
June 25, 2025

They have the utmost professionalism and the customer service is awesome! I would highly recommend! More

by lynettedovidio4806
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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