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Diehl Hyundai of Massillon
Massillon, OH
663 Reviews
Diehl Hyundai is a new and used car dealership located in Massillon, Ohio. We sell new Hyundai vehicles and used cars, used SUVs, used trucks and used vans.
Diehl Hyundai is located on the Diehl Auto Mile between Canton and Massillon on West Tuscarawas Street and Lincoln Way. We offer more than 1,000 new and preowned vehicles.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 663 reviews
April 18, 2012
My daughter and I had been car shopping most of the morning in the Canton area. We stopped at Waikem Hyundai about 1:00 p.m. and it didn't take long to see that this is a car buyer's dealership. Friend morning in the Canton area. We stopped at Waikem Hyundai about 1:00 p.m. and it didn't take long to see that this is a car buyer's dealership. Friendly and not intrusive, as most (all) other dealers in our opinon were. After a test drive we decided to see what they would offer. In a very short time we came to an agreeable offer. By 3:00 p.m. we were out the door with my daughter's new car and very happy about the whole process. If you want to buy a car, talk to Matt and Ted, you will not be disappointed,this dealership is a great place to do business. Karin Collins / Adrian Cook More
by acooker
Employees Worked With
Matt Edmunds / Ted Brunker
April 11, 2012
We utlized Waikem's Internet Pricing system which streamlined the entire buying process. We received a quotation for the car we wanted, traded a couple of emails, scheduled an appointment with the streamlined the entire buying process. We received a quotation for the car we wanted, traded a couple of emails, scheduled an appointment with the sales manager and made arrangements to fill out the paperwork and drove our new car home that evening. The entire sales team was very courteous and professional. Having our price in hand took all of the pressure off. This was one of the best car buying experiences we have ever had!! Our salesperson was very helpful in going through the features of our vehicle. More
by jeremychupp
Employees Worked With
John Melito
December 30, 2011
I had some difficulties with the Santa Fe I purchased from another Dealer and problens with the Dealer as well. When Hyundai asked me to choose a dealer to work with going forward, I chose Waikem. Alth from another Dealer and problens with the Dealer as well. When Hyundai asked me to choose a dealer to work with going forward, I chose Waikem. Although they had a problem not of their making thrown in their lap, both Don and Matt's tireless efforts to help me resolve the issue were a credit to both the dealership and the Hyundai Company. My new Santa Fe was delivered to me yesterday evening. Instead of handing me the keys and thanking me for my business, which would have echoed the treatment I received at the previous dealership, Matt Edmunds insisted on taking me through a complete walkthrrough of the vehicle inclding fluid check and fill locations. When the radio wouldn't synch up to my cell phone contacts, a situation the previous dealer shrugged their shoulders and apologized for, Matt again insisted that I let Robbie (apparently the Waikem electronics guru) take a look at it: It took Robbie all of 40 seconds to find the right setting and correct the issue. In short, everyone at Waikem treated me like a valued customer in spite of all the extra headache, paperwork and hassle required to resolve my issues. We usually trade cars every 3 years or so and there is no doubt in my mind where I will be getting my new car. Thank you all. Jack and Yvonne Neal More
by tjn011
Employees Worked With
Matt Edmunds, Don Warner
