Diehl Hyundai of Massillon

Treated like I didn't know anything, always said the same thing. Didn't feel like they wanted to help me. Not the first time this has happened here. thing. Didn't feel like they wanted to help me. Not the first time this has happened here. More

Everyone was helpful, thankfully that they have saturday appointments. Would recommend to any of my friends appointments. Would recommend to any of my friends More

Representative went above and beyond to make sure I received the service needed and shared information about my vehicle maintenance plan that had previously not been shared. received the service needed and shared information about my vehicle maintenance plan that had previously not been shared. More

Very courteous, and willingness to make my experience as a customer positive. I will return a customer positive. I will return More

Twice I’ve taken the new vehicle to the service center and twice left with sub par or just flat out incorrect results. The oil change was done I think but the check driver assistance alert was not resolv and twice left with sub par or just flat out incorrect results. The oil change was done I think but the check driver assistance alert was not resolved and the mechanics had to have seen and heard every time they started the car as well it was on the order and a system update was half done and not completed at all and they did not reset the service reminder so it still says needs a service. The update also was not complete after being there for two hours. The Zurich coating was a disaster and they scratched the chrome and left wax marks all over the paint. The tech created a new profile on my car dashboard and decided to add his name and music channels but he couldn’t do the actual work he should have. And now I can’t delete that profile as a Hyundai glitch. More

They are friendly and polite. Also know what they are doing. Than you for that. Also know what they are doing. Than you for that. More

Great service had to order front wheel brake part. Done in a timely matter will I was waiting. Done in a timely matter will I was waiting. More

I have never experienced a service visit as unprofessional, uncaring, and lack of empathy. They don’t even care if you are upset at all… they actually laughed about how this is just how it unprofessional, uncaring, and lack of empathy. They don’t even care if you are upset at all… they actually laughed about how this is just how it is at their dealership. They must not care if anyone ever buys a vehicle from their dealership… good service will create repeat customers. Me being a 5+ vehicle Hyundai owner, 2 of which was purchased new from this dealership will never get another service visit or vehicle purchase again… all of my business will go to Hyundai of Green from now on More

I was very pleased with Diehl Mitsubishi, I was having issues with my 2106 Mitsubishi Outlander transmission. The transmission was covered under the 100,000mile/ 10 year drivetrain warranty. Give a big sh issues with my 2106 Mitsubishi Outlander transmission. The transmission was covered under the 100,000mile/ 10 year drivetrain warranty. Give a big shout out to Ron who took care of all legwork to get the job done! Thanks again. More

They lied about the time it took, when I could’ve gotten a loaner car. a loaner car. More