Diehl Ford of Massillon

After a terrible experience at another dealership, Chad was extremely helpful in walking us through the process to find and purchase a vehicle (the one we originally went to look at had sold that morning) was extremely helpful in walking us through the process to find and purchase a vehicle (the one we originally went to look at had sold that morning) that we were happy with. He was very patient and helpful and we appreciated him staying over to finish everything up. More

Charged to much and did the work without asking me if I wanted it done very unprofessional will never go back wanted it done very unprofessional will never go back More

Rob did a lot to provide good service a d we appreciate everything he did. everything he did. More

Fantastic place to service your vehicle, they always treat you like family and make you feel welcomed. treat you like family and make you feel welcomed. More

Service center as always, very professional, quick, and corrected/solved the problem as I explained to them. corrected/solved the problem as I explained to them. More

Great experience on warranty service. Quick and thorough and even got a free car wash Quick and thorough and even got a free car wash More

Awesome service! I was kept updated and treated like a VIP! What a difference since Diehl took over! I was kept updated and treated like a VIP! What a difference since Diehl took over! More

Your service at your Quicklane facility has always historically been good Service facility. The staff there is very cordial and knowledgeable. However, it is unfortunate $80 for an oil change seems a historically been good Service facility. The staff there is very cordial and knowledgeable. However, it is unfortunate $80 for an oil change seems a tad bit high. this may lead me to check other facilities because of price. And that’s unfortunate because for nearly 2 decades, we have used the facility and always been Extremely satisfied. I understand material cost increase. However, the cost of an oil change has significantly increased above the cost of crude in the past and present. More

I ordered my vehicle October 10 Ford kept me informed on the progress, I found that pleasing. When my Maverick was delivered Diehl Ford called to finalize the deal. I’m happy with my choice and will let oth the progress, I found that pleasing. When my Maverick was delivered Diehl Ford called to finalize the deal. I’m happy with my choice and will let others know about the service and the people that make you feel like family. Thank you again for the pleasant experience. More

Have dealt with this dealership under the prior owners for 9 purchases and leases over the years. This was our first purchase with the new dealer (Diehl). The sales person was great as always, the pricing for 9 purchases and leases over the years. This was our first purchase with the new dealer (Diehl). The sales person was great as always, the pricing was fair on this used vehicle, all efforts have been made to correct some minor issues that were in question. Our only complaint was with a "sub-contractor" who was promised to provide a service, but didn't show for several days, with no explanation as to why late. All in house personnel worked hard to remedy this, and it has now been completed. One more small issue, and that has been scheduled for repair with the service department. More