Diehl Ford of Massillon

Unorganized if Mel isn’t in the service department. The keys for the customer in front of me were lost. Three employees walked around looking for them while I stood and waited to pick my car up. After The keys for the customer in front of me were lost. Three employees walked around looking for them while I stood and waited to pick my car up. After waiting for 20 min someone finally helped me More

Oil change appt made on Tuesday with request for pick up & delivery service which we have used before, for on Friday. Sarah, who makes pick up/delivery arrangements was supposed to call or email me. I calle & delivery service which we have used before, for on Friday. Sarah, who makes pick up/delivery arrangements was supposed to call or email me. I called the dealership Wednesday to confirm pick up/delivery & was told yes, it’s on the order. On Friday my vehicle was not picked up. I called the dealership, spoke to 3 people before Mel in service told me Sarah was no longer there & her replacement didn’t start until Monday. Someone finally did come to take my vehicle in for service, but the whole situation was very frustrating. I guess Melwas the only person at Diehl Ford who knew Sarah no longer worked there. More

I really wish I could give this dealership a higher rating. They gave me a fair trade in value for my truck and the one I purchased was below market however, the entire process took extremelyyyy long. rating. They gave me a fair trade in value for my truck and the one I purchased was below market however, the entire process took extremelyyyy long. About 3-3.5 hours. The truck I got was also fairly dirty despite being “cleaned” for roughly an hour, hour and a half while I was in the purchasing process. The tank also was around 1/2 or so requiring me to fill up before I could drive up. I get that I bought a used truck but the fact that the tank was not filled like other dealerships I’ve gone to and the truck was dirty enough to where I had to detail it when I got home is pretty unfortunate. More

Very professional and friendly, Great customer service care. I'm making Diehl Ford my go to dealership for all future services. care. I'm making Diehl Ford my go to dealership for all future services. More

Excellent service done in a short amount of time. Review of my future service needed. Coffee is bad. Review of my future service needed. Coffee is bad. More

They are always very professional and friendly. I've never had any issues with them at all. I've never had any issues with them at all. More

The salesman, Joe Shipley, I had was AMAZING. However, what wasn’t amazing, was the fact that I had to wait there for around FOUR HOURS waiting on finance. After my test drive and filling out the However, what wasn’t amazing, was the fact that I had to wait there for around FOUR HOURS waiting on finance. After my test drive and filling out the paperwork with Joe, there was around a half hour wait for me to get a notification that there was a new inquiry on my credit report. After that I had to wait for OVER three hours to FINALLY get into the finance office!!! So I’ve deducted one star because of that wait time. More

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i stopped in to get brakes with no appointment and i was in and out in a few hours and they gave me regular updates on the service in and out in a few hours and they gave me regular updates on the service More

quick and easy to schedule appointments . All personnel that I dealt with were very polite and professional. My vehicle was treated with care. All personnel that I dealt with were very polite and professional. My vehicle was treated with care. More