Diehl Ford of Beaver

Replace water pump in Ford Escape. I was given a quote for installing a new water pump, made an appointment and took my car in early Monday morning. When I checked on the status later I was given a quote for installing a new water pump, made an appointment and took my car in early Monday morning. When I checked on the status later that day, I was told they didn't have the water pump and had to order one.. Why would they schedule an appointment without the part needed. Ford garage with no part?! Needless to say, I had to leave my car there for another day. I called on Tuesday and was told they didn't have the tool to do the work and would have to order one. Again, Ford garage without the proper tool?! Had to leave my car another day! Called later on Tuesday to be told the car needed a hose, which again they did not have and had to order. Stopped on Wednesday to check status - still did not have the hose and said they were waiting for it. Now in third day to install a water pump. I told them I would just take my car somewhere else for the hose and they said I couldn't do that because it was all torn apart. This has been the worst experience ever for service. I WOULD NOT RECOMMEND THIS DEALERSHP TO ANYONE! More

My New GT! Amazing service from the Managers and James Lasky. Being in the auto industry for 20 years I am really harsh on my sales process. I was done with Audi Amazing service from the Managers and James Lasky. Being in the auto industry for 20 years I am really harsh on my sales process. I was done with Audi and decided to get back into a NA big V8 and wanted another GT. James found my car in another state for me, worked all the details to make it work before I even drove an hour and a half out there. Came in, signed and left in my GT. Love it and will say they have surpassed my expectations and going to admit Audi never even made it this easy! More

Extra charges Went for oil change and annual inspection. I was charged for tire rotation when I was under impression that it was part of the inspection. i had an op Went for oil change and annual inspection. I was charged for tire rotation when I was under impression that it was part of the inspection. i had an opportunity to use $45 coupon for oil change and tire rotation but i thought free oil change was cheaper it was not More

no show car called the salesman the day we were coming from erie pa (2 hour drive) to see a used car. got there the car was not on the lot. Told it would be the called the salesman the day we were coming from erie pa (2 hour drive) to see a used car. got there the car was not on the lot. Told it would be there in a half hour. An hour and a half later we left, never seeing the car. 10 minutes back on the road they called us saying the car was now there. too late, we were on the road back home. their loss. do not recommend this dealership. More

Expect lies, horrible service and a GM who could care less. I had a positive experience leasing a vehicle from Ron Lewis, and even had it in for service and repairs a few times, but when the time came to purcha I had a positive experience leasing a vehicle from Ron Lewis, and even had it in for service and repairs a few times, but when the time came to purchase it at the end of the lease, everything changed. It started months before the lease ended, I tried to get some information from them about my options, but could not get anyone to call me back or answer questions. When the deadline came, I called and asked what I needed to do. Dave, the finance manager said "just come in anytime". So I drove 45 min out to the dealer after work one day, but he could not get the computer to work. This appeared to be a problem with the Ford Website, so I was understanding and agreed to come back another day. Dave said to come back before 5 in case there was another computer problem they could call Ford Support. Nothing else was mentioned, and the same "stop by any time" offer was made. A few days later, I leave work early and drive another 45 minutes out. I call when I am 10 minutes out to make sure that Dave is available. Dave tells me that I should have made an appointment, I need some kind of inspection, and that they can't help me today. I would have to call and make an appointment and drive back again. The inspection is required by PA, but this was never mentioned in any of our conversations before. Additionally, the service department was already closed the previous evening and Dave never mentioned that an inspection would be a problem. With 90 minutes before the service department closed, I asked if they could squeeze me in considering that I drove out there twice. No way. I talked to the general manager, and was given the same attitude. Nothing he could do except make me another appointment. Worst of all, no apologies for my wasted time and money. No apologies for them dropping the ball and lying to me and giving me misinformation. I was traveling for a few weeks, so I asked for Saturday Appointment 3 weeks away. The GM promised he would take care of it. Weeks passed, and the GM never called or e-mailed to confirm an appointment. I had to call the dealers service department, and make my own appointment. I asked, and they confirmed that I was not in the system and no appointment was made for me. The GM promised to do one minor thing, and couldn't even do that. This time, I double-checked my appointment and the availability of someone to assist me and drive back out for a third time. I was half-expecting some sincere apologies, or a personal apology from the GM, but nothing was said. I met with a salesperson, the car was taken to service, and this time Dave got the computer to work. All business, no apologies or offers to help offset my lost time or money. OK, at least I got the car bought. Afterwards, I am standing in the lobby waiting for my car. And waiting. And waiting. I eventually had to steal a chair from someone's desk just to sit down! You'd think that after all of that, they would at least hurry my car through. It took a full two hours to do a end of lease inspection! And I get to sit there listening to the salespeople using all the classic sleazy sales tricks to get an older gentleman into a car he can't afford. Really showed me what kind of dealership they have become. In the end, no one ever apologized or made any offer to compensate me for my time, money or effort. Here's your keys, goodbye. Worst of all, taking the car for state inspection at another Ford Dealership showed that some of the repairs that Ron Lewis claimed to have made in the past were just band-aids. The proper parts were never replaced. Now I have to fight that with my insurance company. If you deal with Ron Lewis Ford, expect high-pressure sales tactics and really poor customer service and horrible attention to detail. More

Thank you - Very Accommodating! We wanted to personally thank Grant and the Ron Lewis Ford team for a superb experience. I have to admit, I hate car shopping and highly dislike talki We wanted to personally thank Grant and the Ron Lewis Ford team for a superb experience. I have to admit, I hate car shopping and highly dislike talking to most salesmen. I’m usually told what I like and what I need. But Grant took the time to listen to what we were looking for. I was direct with what we wanted and the terms that we needed to take the car home, and Grant and his team were able to meet us where we needed to be. They didn’t just tell me it’s just another payment. (Our personal financial goal is to pay off the car as quick as possible, not draw out our payment terms.) They were able to help us meet our price goal. They were also quick and able to take care of all the paper work and handle the trade in and transfer of everything without hassle! It was a great experience through and through! Thank you! We greatly appreciate the help finding a new family vehicle! The Chamberlains More

Leasing my 2016 Ford Escape was e-a-s-y My 2005 Pontiac Montana suddenly died and i was in urgent need of another car. After talking to Adam Peterson used car manager, i was recommended to My 2005 Pontiac Montana suddenly died and i was in urgent need of another car. After talking to Adam Peterson used car manager, i was recommended to talk with Shawn Peterson concerning leasing a new car. What a great decision. When i went into the dealership Shawn put me totally at ease about leasing--a brand new experience for me. The test drive told me the Escape was my car. Shawn cinched the deal with his full explanation and superb salesmanship--almost like a son looking out for his mom. Thank you Ron Lewis Ford. More

Drove 30 miles just to look, and bought a New Ford F 150 Wonderful buying experience from explaining rebates and incentives and test drive. The salesman Shawn Watson was the nicest guy and informative on the Wonderful buying experience from explaining rebates and incentives and test drive. The salesman Shawn Watson was the nicest guy and informative on the F150. I wasn't planning on buying but I couldn't pass up the deal from Shawn. Thanks to all the nice folks at the Ron Lewis Ford dealership. More

2015 Ford Edge Purchase Chris and Shawn were great and I appreciate all the work they did to get my wife a great deal on her new edge. They really worked hard and did everyth Chris and Shawn were great and I appreciate all the work they did to get my wife a great deal on her new edge. They really worked hard and did everything they could to make sure we were getting the very best deal. She loves her new car and I would recommend going down and talking to Shawn and Chris if you are looking for any kind of new Ford vehicle. More

Outstanding Words can not describe the amount of thanks I owe to Rita and Jim. Both were AMAZING in helping me purchase a 2014 Dodge Durango at an amazing price. Words can not describe the amount of thanks I owe to Rita and Jim. Both were AMAZING in helping me purchase a 2014 Dodge Durango at an amazing price. After a nightmare I had at another dealership 3 days prior, It was such a relief dealing with these two the moment I walked in the door. Rita took me on a detailed test drive so that I could get a feel for realistic and everyday conditions. The entire building was clean, organized, and staffed with friendly and helpful people. Jim and Rita did an outstanding job at making my purchase smooth and quick. While waiting for all the paper work, Rita had the car cleaned to perfection and even filled the gas tank. It was by far THE BEST experience I have ever had when purchasing a new car. I even received a Thank You card. I couldn't thank these two enough. Ron Lewis Kia has gained a customer for life out of me. More