Diehl Ford of Beaver

I’ve been fortunate enough to purchase my share of new vehicles in my adult life. In 2016 while shopping for a new Ford F150 I stopped at Ron Lewis in Beaver Falls to look at their selection. Never suspec vehicles in my adult life. In 2016 while shopping for a new Ford F150 I stopped at Ron Lewis in Beaver Falls to look at their selection. Never suspecting that this dealership would be able to meet the price I was looking for. I couldn’t of been more wrong. As a result of an enjoyable conversation with manager Dave Barber and my sales person I Not only left with a vehicle Price I wanted to pay but also left with a Vehicle that had more options then I initially expected to purchase. I am also equally pleased with the service my truck has received since. Keep up the great work and Enjoyable atmosphere and I’m sure I’ll see you at my next new truck purchase! More

Worst possible service EVER! Made an appt. by phone to have my Ford F-150 truck serviced on 12/28/2019. They scheduled for 10 days out, 1/9/2020. I had alreadybeen told by Advance Made an appt. by phone to have my Ford F-150 truck serviced on 12/28/2019. They scheduled for 10 days out, 1/9/2020. I had alreadybeen told by Advance Auto what the issue was and told Ron Lewis Ford, but they only wrote engine missing on work order. I received 3 texts and 3 email reminders of the appt. Dropped truck off the night before because my appt. was for 9 a.m. The service center nor the dealership ever made a courtesy call, so by 2 p.m. I called there. Was told after several minutes that they couldn't find the problem but was assured someone would contact me soon. At 5 p.m. I called again. Still couldn't find issue. Today, 26 hours after my appointment and still no phone call from them, I drove over to find out what was going on! Frustrated, I picked up the truck and left. Once there I could see they had never even taken the truck into the shop. It was parked EXACTLY as I had parked it on Wednesday evening. I brought the truck home, called an Auto Service Center in another town and was told to bring my truck in immediately and they would look at it. Within an hour of arriving I was told what was wrong and they will have it fixed today! Needless to say I will never go to Ron Lewis again even though they are only 2 miles from my home! Horrible Customer Service! More

Could have been faster. And upon making appt, for the new key fob, i was given a different pricing, $260, but it ended up being $322 key fob, i was given a different pricing, $260, but it ended up being $322 More

James Lasky was my salesman has done an exceptional job both during and after the sale .Your service department did an excellent job as well as your parts room both during and after the sale .Your service department did an excellent job as well as your parts room More

Several vehicles purchased Purchased several vehicles from the dealership and always received a fair price and great service. Located in a rough area, the associates always go Purchased several vehicles from the dealership and always received a fair price and great service. Located in a rough area, the associates always go above and beyond to make it worth the drive. More

looking to buy new vehicle Ready to buy ,,and offer my price out door price on two vehicle ,and was refused ,even going to pay with cash. No deals. back shopping again. Ready to buy ,,and offer my price out door price on two vehicle ,and was refused ,even going to pay with cash. No deals. back shopping again. More

Sold Me a Defective Vehicle Did quite a bit of research, within a 100 mile radius of my home to find a Explorer Sport, after looking at a ton, one popped up on the Ron Lewis site Did quite a bit of research, within a 100 mile radius of my home to find a Explorer Sport, after looking at a ton, one popped up on the Ron Lewis site at a fantastic price, I was so excited I forgot to look at the reviews, (lesson learned) I made an appointment with Kenny for Friday morning, drove 90 miles out there, got to the lot, found the car and then had to call into the dealership because no one was around. Kenny was not in that day so they sent Dustin out, a real schmoozer. On his way to us he hit the remote start for the vehicle and the engine stuttered to life, he said “no worries, it’s just because it’s been sitting for awhile,” (I need to follow my instincts) so we took the car for a ride. I did love the ride and it had all the options I wanted so I decided to continue with the purchase. There was absolutely no negotiating with them, they said the vehicle was priced at rock bottom and they have to do that because everyone’s searching the Internet so they have to put their best foot forward. I decided to go ahead because I did believe it was priced well. Drove the Explorer home 90 miles and then it pretty much sat in my driveway until I turned my lease in. Before I was even through my first tank of gas I started to hear a grinding noise in the back. I called Dustin and we agreed since we weren’t sure what it was, instead of driving it all the way back there I would go someplace local and we would go from there. We came to find out that they had replaced the wheel bearing, cut through heat shield while doing so and failed to replace the axel nut. The mechanic said I was very lucky the wheel didn’t come off. When I called Dustin to tell him this he said he was very sorry, he wanted to make it right. He said he could bump the price of his next deal in order to cut us a check to cover our expense but first he wanted to speak with his GM to see if they would help out. After a few days of not hearing back I called him and he said oh yeah, I was just talking with the boss, I’m caught up in politics, we actually got the vehicle from out WV location, they were the ones who replaced the wheel bearing so my service department doesn’t want to do anything. The WV service didn’t want to do anything because I didn’t drive it back to them to check out so how do they know I’m telling the truth. I said well you get back to me when you figure it out. Never heard back so I called him again. I have yet to hear from him. Needless to say I’m extremely disappointed with their service, all the way around, and will never go back. More

SHADY!!! I decided to buy a new Truck. Before purchasing anything I always do my homework on the vehicle I am interested prior to stepping a foot onto a lot. I I decided to buy a new Truck. Before purchasing anything I always do my homework on the vehicle I am interested prior to stepping a foot onto a lot. I check interest rates, my trades approximate value, etc. When checking my trades value, I check multiple appraisal sites for my trade which is paid off. I check KBB, Edmunds, Black Book, Webuyanycar, Carguru's, etc. I also check the dealers specific appraisal site they use, in this instance Ron Lewis links Black Book. Most appraisal sites list vehicles in 4 categories, Excellent, Very Good, Good, and Fair. The salesman even said after looking at my trade he would put it in the very good category, which is basically just below a brand new car. I give them my keys and let them check out my trade. Mind you I have an idea of what is an extremely low offer to what is a high offer. The sales manager Dave McKivitz, proceeds to use every appraisal site that he can find, to find the lowest possible offer he can use, not Black Book which is linked on their own website. He then comes back with an extremely low offer. I responded back exactly what I would take, not a penny less, and even showed them an email from Black Book that I received using their appraisal site, showing the lowest I should get to the highest I should get. REMEMBER this is from their site. The sales managers offer was about 1500 lower than what their own site was showing I should get. I further explain to this guy I have even averaged all of the other sites estimates out, even including the lowest estimate and it would still be significantly more than what he was offering, about 1900 less than he offered. I even thought to myself, if you have no intention of using this particular appraisal site why is it linked on your website? Just use the lowest site instead. I know the answer to this by the way, it is to get you in the door, once there they give you some xx story and try to rip you off. After going back and forth for about a half hour, I walked out and I told him, you know what I want if you change your mind call and we can move on to the next part of the negotiations. I even said you are not the only Ford dealership out there as I left. I only went to this dealer because it was close to where I live, BIG MISTAKE!! The whole process seemed shady as xxxx. The very next day I went to a reputable dealer Bairel Ford, in Zelienople PA, and made the deal right away. The best part is Ron Lewis in Beaverfalls eventually tried to contact me a week after I had moved on to try and get me to come back in. I am still debating if I should break the news to them that they lost a customer likely for life. More

Epitome of Greasy ad Sleazy This place is an absolute nightmare when attempting to purchase a vehicle. This is the second experience I have had with them and am supremely disappo This place is an absolute nightmare when attempting to purchase a vehicle. This is the second experience I have had with them and am supremely disappointed in myself for having given them an additional opportunity after the first debacle. Without delving too deeply into what occurred during the first transaction, I will basically provide the highlights. I was denied an appraisal number for multiple days. Per common practice, when I arrived for my appointment I handed the keys over to the sales consultant and watched as a sales manager assessed my automobile. I proceeded to wait patiently for over an hour and a half for his decision only to be informed that an appraisal on a vehicle cannot be provided without the General Manager being present. This is an unusual business practice for even the sleaziest of car dealerships. And to add extra insult to injury, I had to approach the same sales manager to find this out. I am curious to know how much longer I would have sat there before he would have let me know that I was leaving empty handed that day. A comment by the Finance Manager was also heard regarding how he hoped the deal would be put off until backup finance was there, as he "wasn't going to make any money on the deal anyway." Now I will proceed to describe what happened with the most recent interaction. I was interested in another vehicle they had on their sales lot, so I made arrangements to have my potential trade vehicle appraised. My vehicle was brought to the Ford dealership prior to even opening for sales business. Needless to say, I was clearly first in line. Shortly after opening the sales team reached out to us to let us know that they were already working on getting the figures together for us. Over three hours went by before I was told that not only did they not have a number on my vehicle, but there was no ETA as the General Manager was again not available. Again, I was only provided this information after we reached out to them for an update. It was then communicated to me that two other customers had arrived at the dealership interested in the same vehicle. Without having been asked at what price we were willing to purchase the vehicle, what our down payment would be, having our credit ran, or even having our vehicle appraised, the day culminated in a sale to another customer. To summarize - I find this dealership's team of managers and their business tactics unprofessional, appalling, and the utter definition of greasy salesmanship. Not only will they never again have the opportunity to earn my patronage, I will make it a habit to educate others with regards to their business practices and treatment of clientele. I will also incorporate the names Chris Peterson and Patrick Kulp with every More

Dishonest , sleazy tactics that cost me time and money! I made the salesman well aware when he had a vehicle available like what I was looking for that it would , sleazy tactics that cost me time and money! I made the salesman well aware when he had a vehicle available like what I was looking for that it would be a 3 hour drive to get there, so he was aware of why I had many specific questions. First, the mileage he told me was off by 10k. I asked about rust and said it was a big concern. He sent me 24 pictures of the truck, even closeups of the tires. You would think an honest person would also send a picture of the obvious rust and amatuer coverup job that was right above the tire. The cab corners were rusting and other rust underneath was obvious by the reflection on the running boards. I didn't bother to check the cross members I had asked about because the misrepresentation of the other stuff was enough for me. When I commented on the rust, he said the cab corners and rockers are good....they are not. No apologies, nothing. I was very clear that if I made the drive, it was to buy. He evaded on an actual price, but stated several times that it was the end of the month, if we made the drive, he promised he would make it worth it. If he misrepresented the obvious, what else would he not tell me about. He said he would not be available until 1:15, so it ended up wasting an entire day. $100 in fuel and something to eat quick on the way home. We spent less than 10 minutes at the dealership. I am fully aware that when buying a used vehicle, they are not perfect, but I was clear in the questions I asked. Not all salse people are bad, but the salesman, Chris, here is why people use the term dishonest. I can't understand why he would withhold information just to look like an xxx when I got there. Lesson learned....DO NOT TRUST THIS DEALERSHIP More