Diehl Ford of Beaver

I scheduled my vehicle in for service online and had to be contacted via telephone to change the date as their system is not up to date. Even though I received a confirmation e-mail of the new date and req be contacted via telephone to change the date as their system is not up to date. Even though I received a confirmation e-mail of the new date and requested service I again had to communicate my needs at the time of drop off. When I arrived to pick up my vehicle I immediately noticed the front parking light was not replaced, even though this is required for PA state inspection and it had passed... This makes me question the other work that cannot be easily reviewed or seen without disassembly. More

Service Adviser totally incapable. Made appointment for part replacement a full week in advance. After dropping off truck SA calls and says can’t find the truck (literally 15 feet from service doors) and d part replacement a full week in advance. After dropping off truck SA calls and says can’t find the truck (literally 15 feet from service doors) and doesn’t have part. Then he asked me if I ordered the part. Then he launched into a diagnostic-selling ritual that they usually test various systems blah blah blah. The part is broken and needs to be replaced. I made that clear when I made the original appointment. He became defensive and hostile. A complete waste of my time. There are many Ford dealers around and I have already made an appointment at a competing location. They laughed when I told them what happened and said they get many ex-customers from this place. More

Service way better at the Beaver Falls location, then Cranberry Jeep location , they should take a page from BeaverFalls. Your Cranberry Store is not Friendly. Never will buy from them again and will le Cranberry Jeep location , they should take a page from BeaverFalls. Your Cranberry Store is not Friendly. Never will buy from them again and will let other people how bad their service is . More

Easy to schedule with fast service. Tech took the time to ensure a clean car was returned. The wait was enjoyable with free WiFi and a charging station. Thank You to ensure a clean car was returned. The wait was enjoyable with free WiFi and a charging station. Thank You More

Improved from last year and will be back next year. It was done fast and I was pleased with the price . Thank You. I love my truck ! was done fast and I was pleased with the price . Thank You. I love my truck ! More

Absolutely terrible doing business with them if you have problems with a car you bought from them. They definitely do not stand behind their sales! problems with a car you bought from them. They definitely do not stand behind their sales! More

My brand new car was there for over a month for a defected transmission. Crystal and Jen were wonderful and even helped when the rental was also defected. The only issue I have is that since I was w defected transmission. Crystal and Jen were wonderful and even helped when the rental was also defected. The only issue I have is that since I was without my brand new car for a Month the car could have atleast been detailed. It has a strange odor inside. More

Good service Good communication Crystal was nice Good service Good communication Crystal was nice Transmission problem was under warranty Completed service work quicker and at no cost than wh Good service Good communication Crystal was nice Transmission problem was under warranty Completed service work quicker and at no cost than what they initially told me More

Top notch. No pressure sales. Had a great time picking out my car. Justin was super helpful and answered all my questions. Easiest dealership experience I have ever had. Highly recommend. out my car. Justin was super helpful and answered all my questions. Easiest dealership experience I have ever had. Highly recommend. More

Overall good experience. Crystal did an exceptional job with the entire process and it had its difficulties. So far the car appears to be operating better. with the entire process and it had its difficulties. So far the car appears to be operating better. More