Diehl Chrysler Dodge Jeep RAM of Moon

We purchased a 2016 Chrysler town and country, had problems with the transmission since we bought it. They won’t take ownership to the problem. We spent $700 to fix it, to find out the work was incorr problems with the transmission since we bought it. They won’t take ownership to the problem. We spent $700 to fix it, to find out the work was incorrectly done and the transmission needs completely replaced. They are ignorant and basically thiefs. And liars More

I had an amazing experience with my Sales person at Diehl Moon!!! He was so kind and caring and didn’t stop until he found me what i wanted! i test drove several cars with him as well he really worked with m Moon!!! He was so kind and caring and didn’t stop until he found me what i wanted! i test drove several cars with him as well he really worked with me !! Everyone should buy a car from him!! More

Bait and switch So, as my wife stated in a previous review, they offered us a Jeep, we accepted it, and was set to take delivery. This mysterious electrical problem o So, as my wife stated in a previous review, they offered us a Jeep, we accepted it, and was set to take delivery. This mysterious electrical problem occurred after we drove it, with a wireless scan tool plugged in, and it showed nothing abnormal on the live data. The reason I am posting is because there is nothing wrong with the Jeep. This is a classic case of bait and switch and these people should be ashamed. Luckily, my wife was smart enough to take a picture of the contract and if I don't receive a phone call or some form of communication, my lawyer, who is also my brother, the BBB, and every forum and auto dealer listing on the internet will have reviews posted on them. And I have a big family to write reviews. And as of 1.15 PM, the Jeep with the mysterious electrical problem is still online, for sale. More

KELLYCARS now CARRIGHT! Don't BOTHER! I owned a 2014 2 Door, JK Rubicon X, loaded with every feature. I purchased it from Kelly Cars now CarRight brand new. I received a letter regarding t I owned a 2014 2 Door, JK Rubicon X, loaded with every feature. I purchased it from Kelly Cars now CarRight brand new. I received a letter regarding the passenger side air bag recall, so I decided to go to CarRight and have it taken care of. I got there early at about 10am. I proceed to hand the recall letter to the technician and tell him I am there to schedule an appointment to have the recall done. He briefly looks at the letter and informs me he doesn't have the parts for this recall at this time. I responded that is why I am making an appointment, for when you can get the parts. He gets annoyed and informs me to call back every month, with no ETA of when he will ever get the parts for this. So I leave and then contact someone from corporate, they promptly inform me that this particular dealership is FULL of IT! They claimed all the parts for this recall have been sent out awhile ago. I decided to check this theory and try another Jeep dealership, Ron Lewis in Cranberry PA. Ron Lewis quickly scheduled my recall work and it was promptly done the following week. The unfortunate problem with this whole ordeal was I had planned on trading my current Jeep in on a brand new JLUR. I had intended on possibly giving my business to CarRight. My plans were even to test drive one of the new JL's after scheduling my recall work. I however was so angry with how this technician blew me off, I just left and never came back. More

They don't do their job I wanted a new key made so I called them a day I was transfered 3 times to parts, and every time I got a rude awnser and transferred somewhere else. O I wanted a new key made so I called them a day I was transfered 3 times to parts, and every time I got a rude awnser and transferred somewhere else. On the last transfer the parts guy hung up on me. I went in there talked to the parts guy. He talked down to me, and then preceded to over price me (he priced me at 220 and everywhere else told me at max 150) More

People don't want to do their job I called to ask about getting a copy of my key made, and I was transferred 3 times between everyone. The guy at the parts wouldn't even answer my ques I called to ask about getting a copy of my key made, and I was transferred 3 times between everyone. The guy at the parts wouldn't even answer my questions and when I finally got to him he just hung up on me. I then drove over there and went into parts to ask about getting a new key. The dude talked down to me (Probably because I look young) and then proceeds to high ball me for the price of my new key (Everywhere but here told me at max 150 where he told me 220) I don't even think he entered anything on his computer when I gave him my vin More

NEEDED AIR When I bought my car, I test drove a Red Compass. I likes the vehicle but not the color. The salesperson says he has one exactly like the one I test d When I bought my car, I test drove a Red Compass. I likes the vehicle but not the color. The salesperson says he has one exactly like the one I test drove...in the color I wanted. I sign all the papers...they get the vehicle ready...all at closing. I leave the dealership, get 1/2 way home and realize there is no GPS...no electric seats...and a few other bells and whistles of the other vehicle. I turn around and they are gone! It was over the weekend...so I am in the lot before they open. They tell me they sent the paperwork and I can't exchange the car!!!! I negotiated the price for a loaded Compass and got a basic vehicle. So I was ripped off. Today, I go there just needing air for my tires. I was told a 1/2 hour wait. I had a toddler with me so I asked if I could just come back in a 1/2 hour. She said "yes". I come back in a half hour and was told there was 4 vehicles in front of me!!! I know Kelly doesn't own it anymore..this is the 1st time I dealt with the new dealership. Also, I got a lifetime warranty for my Jeep when I bought it. Whenever it gets service they said I could get a free carwash. The only problem.....the carwash is always broken. I also had problems when I bought the vehicle. So...NO..I won't ever recommend this place to anybody. More

New car purchase I have read the other reviews and I must say, if I ever tried to do anything based on others reviews, I would not have many options. With that said, I have read the other reviews and I must say, if I ever tried to do anything based on others reviews, I would not have many options. With that said, I can only base my review on my experience. I would have to say this was the best vehicle purchase I have ever had. Salesman, JR was knowledgeable about the product and seemed willing to listen to our needs rather than push or pressure us into something we were not looking for. The sales manager Justin, stepped up to insure every X in our box was checked and was more than willing to do what he had to do to ensure our business. Overall, the process was non-stressful and seamless. The actual financial transaction was explained in detail, to where we knew what we were signing, rather than just the normal sign here on the X. Pat was thorough and polite. I would definitely recommend my friends and family to the dealership. Just hope the service is as good as the sales team!! More

terroble Customer Service Mark was very rude on the phone. Told me I had to take my car somewhere else because I couldn't leave it overnight (they had it the whole day I though Mark was very rude on the phone. Told me I had to take my car somewhere else because I couldn't leave it overnight (they had it the whole day I thought that would be long enough) Hung up the phone on me. When I got There to pick up the car I see it leaving the dealership. I guess they decided to work on it 10 minutes before I got there. When I refused to pay 100$ for nothing I was sent to the managers office ( Phil). I said hello and his reply was "So what you don't wanna pay me?" Didn't really care to hear that I had a terrible experience, and was extremely rude.i have been in the customer service industry for 15 years and If I or any of my employees ever spoke to a guest the way I was no one would have jobs. I will never go back to Kelly Dodge in Moon Twp. (Oh and they claimed they fixed a squeek in my tire and it sounds worse than it did when I brought it in) More