Diehl Chrysler Dodge Jeep RAM of Moon

terrible customer service. BF service writer talked to me as though I was was to believe everything he said as gospel. front end alignment killed my steering tires in less than BF service writer talked to me as though I was was to believe everything he said as gospel. front end alignment killed my steering tires in less than 2000 miles, claimed my tires were too aggressive. the tires they rotated had 9000 miles on them, wish I could post pictures, tech brings my truck around for me and steering wheel is at 10 and 4 o'clock, unacceptable. they send it to their other dealership to fix alignment, it was out 2.4 on one tire a and 1.6 on the other. now I'm out 700$ for 2 tires that I originally didn't need, they said they could get me tires that I had to pay for.. .xxxxxxxx! they screwed them up they should replace them..... I would never buy another vehicle from them. they don't have a diesel tech, I had to go to Shorkey in N Huntington for service...I'm done with these condescending service writers who pretend to know all...never again! More

Worst service ever. Bought 3 cars there. Every time needs inspected I had to get new brakes. Took to Protech. Didn't need brakes. Bought tires there. Put the wrong size Bought 3 cars there. Every time needs inspected I had to get new brakes. Took to Protech. Didn't need brakes. Bought tires there. Put the wrong size on!!! At the dealer? Could've killed me. Didn't care argue and argue. During COVID so tg I wasn't driving far. Nothing but a nightmare. Now my headrest opened? Let me sit there for 1 1/2 hours just to get their money for 2 pictures. Yes 90 minutes for 2 pictures. Don't go there! More

Took my father into to purchase a vehicle. I called up there prior to driving there to ask exactly what he needed. Explaining That he didn’t have paystub. It’s the weekend and he cldnt get any I called up there prior to driving there to ask exactly what he needed. Explaining That he didn’t have paystub. It’s the weekend and he cldnt get any off his employer. Mich stated all he needed was a drivers license and that most if not all banks don’t even ask for paystubs. Go there spend from 1030am til 2pm there. Every car that we wanted to see which was under 15g he stated was “just sold” He states he got approved for for 400 a month on a 21g car. But he wants to try and get him a better rate. Even though the bank that approved him didn’t need paystubs. We told him we don’t care about the rate and just needed a car for my dad to get back n forth to work. Fast forward and he’s now having to return the vehicle bcuz they called me today stating his payment is no longer 400 and now is almost 600 a month. It was a scam from the jump. So when we go to return the vehicle they state they can’t return his deposit till the next day. I will never go back to them. This cost my dad a lot of money. He stays almost two hours away for work during the week. He had to travel back n forth for two days for them plus lost money on the insurance he paid and all the gas he put in it for work. More

I had to wait over a week to get the van checked. Ridiculous. And they did not find or fix anything. Ridiculous. And they did not find or fix anything. More