Dick Witham Ford

I have been there several time and they seem to wait on everybody but a black girl they left my rear light hanging off after my oil change and asking me who was my mechanic they don't introduce themselves everybody but a black girl they left my rear light hanging off after my oil change and asking me who was my mechanic they don't introduce themselves like for real More

I was initially quoted $150. 00 to service my rear differential seal. They kept my car for close to a week and the final bill was close to $1500.00, 10x the original quote. Afte 00 to service my rear differential seal. They kept my car for close to a week and the final bill was close to $1500.00, 10x the original quote. After my extreme disgust and concern for this egregious outcome, they gave me a 10% discount. I learned later that this dealership was known for gouging their customers and doing work not required or necessary. I have decided to travel the distance to Roling Ford in Shell Rock some 30 miles away with great pleasure as to their honesty and customer care. More

Here is our experience with Witham. You can draw your own conclusions. We have a serious problem with the 2013 Equinox we bought from your dealership on June 4, 2022. First let me say You can draw your own conclusions. We have a serious problem with the 2013 Equinox we bought from your dealership on June 4, 2022. First let me say that I have been a New and Used Car Salesman, Used Car Manager, Fleet Manager, and a Service Writer so I know what it means to buy a used car as is. I also know that the dealership has a responsibility to put cars out that don’t need major work and are safe to drive. Our Equinox does not pass either of the tests. It was my understanding talking with 2 Salesman and the used car manager that the Equinox had been through a 27-item checklist. The salesman was unable to provide us with that though I asked for it. Here is what I found with my check. 1. We put approximately 300 miles on it in a couple days and found that it was smoking terribly. I checked the oil and there was no oil on the dipstick. I called the used car manager and explained the situation. Of course, his first answer was we bought it as is. I told him I thought they knew about the smoking, which was why it was priced $2000 below retail instead of $2000 over retail like all the other cars on the lot. I also told him I thought the people who traded it in knew that too. It didn’t smoke when we were test driving it. I told him there was a problem with the motor that could not be fixed without major work. He responded that I was just guessing. I have been working on cars since I was 16 and I am now 72 so I think I know what I am talking about. He wanted me to take it to a shop and have it checked out, at my expense of course. 2. The mechanic who looked at the Equinox agreed that the oil was 2 quarts low. (I sent the mechanic’s diagnosis to the used car manager) In addition he told me the rear main seal was leaking. Not dripping but was wet. We added oil 3. After adding oil, I started it up and rechecked it and the level was OK. However, when we looked at the oil. It was very black, even with the new oil. 4. In addition, there is a hole in the muffler under the passenger seat, which I pointed out to the salesman after the test ride and there was a click in the front end, which is probably the front CV joint on the passenger side. I didn’t think either was more than I could handle. I found out later that the problem with the muffler was caused by the oil burning so the converter is probably bad too. 5. It was not disclosed to us that you have a return policy as stated on your website. 6. It was not disclosed to us that the Equinox’s first 43,000 miles was spent in rental service according to Carfax. 7. We have not been able to drive the car because of all these problems 8. The used car manager said the best he could do was to trade it in. I don’t know exactly what that means but after reading some of your reviews I think he means he will offer $2500 for a vehicle that cost us $7200. We have not heard anything more from him anyway. I don’t know why you would retail a car that should have been a back-of-the-lot special. I don’t know why the oil was 2 quarts low after we put 300 miles on it. I don’t know why the oil is so black after supposedly being changed. I don’t know how it could have passed a 27-point check with a bad muffler , a bad CV joint and smoking. More

Poor Customer Service Their parts department really struggles to order the correct parts. Several times I've ordered a few hundred dollars worth of parts through them on se Their parts department really struggles to order the correct parts. Several times I've ordered a few hundred dollars worth of parts through them on separate orders, only to find that they ordered the wrong parts even while having my vehicle VIN. Very disappointed in this dealership. Will not bring them any more of my business. More

Bad Mechanics and poor ethics. Long story short. I purchased a solid 2005 F150 from them a few months ago. 50k miles. It developed a small stutter when accelerating onto the highw Long story short. I purchased a solid 2005 F150 from them a few months ago. 50k miles. It developed a small stutter when accelerating onto the highway. They said it was timing tensioners, i said ok and let them fix it. BAD IDEA! Truck has had non stop problems every since. First they timed it wrong and now the engine just runs bad. poor idle and misfires. 5th time back so far and still no progress all the while they tell me it runs fine. I regret ever buying from them. Never will again. More

Horrible customer service I recently had an oil change done here on my 2003 Ranger. My appt was at 11:30 on a Saturday and I was out of there by 12:30. I did some running aroun I recently had an oil change done here on my 2003 Ranger. My appt was at 11:30 on a Saturday and I was out of there by 12:30. I did some running around all afternoon and finally made it home around 5:30. I need to run somewhere about 5:50 and walked out to find a huge puddle of oil under my truck. Knowing that they closed at 6 I quickly made my way back down there. I called on my way and (after being hung up on once) was told to just hold onto my truck until Monday because they were closing in 8 minutes. That didn't work for me. When I arrived I got the usual we're doing everything we can to help you out, until the sales manager came to meet. He informed me that they had no way of getting me a loaner car, nor any way of helping me out. After a bit of heated exchange he told me to either take it home and "fill it with oil as needed until Monday" or leave it there and find a way home. When I told him I didn't have a way home he told me to call a taxi. It wasn't until I was finally able to get him to let me talk to his boss that I was able to get anywhere. In the end they pulled my truck in and found the drain plug loose, tightened it up, and had to put 2 quarts of oil back in it get it back to where it needed to be. This is the second experience with Witham Ford that has caused to nearly boil over. With receipt in hand to prove my oil change had happened just 5 ours prior, they basically told me to @#$% off in front of everyone. I will never have any service done there again, nor would I ever consider helping out the sales manager by purchasing a car there. More