Dick Huvaere's Richmond Chrysler Dodge Jeep Ram

BEWARE OF OIL CHANGE I recently went to this place for an oil change. I paid for the services and was told my car was good to go. I drove about a mile and stopped for ga I recently went to this place for an oil change. I paid for the services and was told my car was good to go. I drove about a mile and stopped for gas where I discovered oil pouring out of my vehicle. I immediately went back to Huvaere’s where they were waiting for me. The stated they would clean my vehicle up and fix the problem, which was supposedly a bad filter or employee error. I then drove home, parked my Jeep in my driveway where oil was still dripping everywhere. I called them back and made an appointment to go back AGAIN and get the vehicle cleaned properly on a hoist. After my husband saw the solid trail of oil all over the parking lot from my vehicle when I got the oil changed, we got concerned we could have engine damage due to this incident and spoke with the General Manager reference this issue. We, eventually, came to a resolution for all parties concerned, however, this simply should NOT happen!!!! So beware…if you go to this place to get your oil changed, start your car and look underneath the engine before leaving the parking lot because they obviously don’t check the vehicle after they perform maintenance on them to ensure everything was done correctly. More

My new Dodge Ram This purchase was my first new vehicle since I bought a Dodge Ramcharger in 1984 so I was quite excited about it. The Salesman Brian Kingman was very This purchase was my first new vehicle since I bought a Dodge Ramcharger in 1984 so I was quite excited about it. The Salesman Brian Kingman was very polite and informative, the only issue I had was that everything was brought over to me already figured out and time was not taken to give me a itemized idea of what and how much I was paying for. I was given all the paperwork after the purchase which I'm sure has what I was looking for but not beforehand. Other then that all was good, I'm happy and would have no problem going back to this dealer and sitting down with Brian to purchase another new vehicle. More

Oil Change, New Key Made Very good, please more discount coupons!!! Service provider friendly and courteous. Met all needs that were required in a timely manner. Would reco Very good, please more discount coupons!!! Service provider friendly and courteous. Met all needs that were required in a timely manner. Would recommend to others. More

DON'T BUY USED VEHICLES HERE....RIP OFF!!!! I went in to this dealership and looked at 2011 Jeep Liberty Limted with price tag of 20995.00 (kbb value of 20k) I test drove it and it was nice unti I went in to this dealership and looked at 2011 Jeep Liberty Limted with price tag of 20995.00 (kbb value of 20k) I test drove it and it was nice until you hit the brake pedal and it squeeks like a duck. They told me to make them an offer, so I did for 19,500. Sales guy went back to his boss and did what they did for about 15min came out and asked how I was going to pay for this? I told them I wanted to give them 3500 down and bring my money back the following day to close. They basically laughed at my offer and told me they can put me into a Ford Flex??? i didn't drive 50 miles to look at a Ford Flex....They tried telling me my payment would only be 50.00 more a month if I payed what they wanted for this vehicle. I told them, they don't need to tell me my payment, i already have that taken care off. So I call back the following day and tell them that I have one last offer of 20,000.00. And they said thanks for the offer but no thanks, WE CAN'T TAKE LESS THAN 21,566.44 for this vehicle EVEN though it is listed at 20,995.00. This place will NOT work with you on price and they are extremely irrogant. I WOULDN'T recommend this place to my enemy. More

Maintenance Mike was very friendly, helpful and courteous! Would go back again...made experience great! Thanks again! I will definitely come back for next main Mike was very friendly, helpful and courteous! Would go back again...made experience great! Thanks again! I will definitely come back for next maintenance check! More

Both times I have come to get my oil changed Eric has helped me and has been so nice! He is very honest and it is refreshing to have people you can trust at a dealership. helped me and has been so nice! He is very honest and it is refreshing to have people you can trust at a dealership. More

We only came to the service center for an oil change. We live 45 minutes from this dealership, but we choose to come all the way here because the service is excellent. We feel confident that if there are o live 45 minutes from this dealership, but we choose to come all the way here because the service is excellent. We feel confident that if there are other problems with our vehicle, we can trust the work that would be done. This is the only dealership that we will use to purchase or service our vehicles. More

I bought a brand new 2014 Durango had it 2 days and the engine light came on took it back waited 2 days before any one called and then they made it seem only a couple days it would be fixed they had to rep engine light came on took it back waited 2 days before any one called and then they made it seem only a couple days it would be fixed they had to replace the entire gas tank! Checked on progress the next day still waiting on part talk to manager in the sales dept. and he told me it might be a month before they got the part!! Called Chrysler because at this point I did not even want the car I wanted a new one and they said you can claim it under the lemon law we won't exchange it, knowing full well it would qualify for the lemon law yet. They said they would expedite the part. They ended up replacing the tank with one that was compatible one and got the car back in about a week and a half. I think only because I called everyday! Never offered anything to make for it they gave me a free rental and figured that was enough. Then a week later the engine light came on in my other car a Chrysler 200 they had it for 3days and said nothing's wrong software error but watch and see if it start acting up ? I am so disappointed with this dealer they seemed to lie,not know things . One person tells u a couple days and the other tells u a month ridiculous! I have been going there for yrs but now I don't think I'll be going back More

I brought the vehicle in because the multi switch that controls the hi/low beams, intermittent wipers, and turn signal was not working correctly.. The estimate page I signed showed about $100 for this pro controls the hi/low beams, intermittent wipers, and turn signal was not working correctly.. The estimate page I signed showed about $100 for this problem. After keeping my car for 2 days and multiple hours of diagnostics, service finally agreed that the switch was the problem. They then had to take another day to get the part. The part, installation, and diagnostics ended up costing over $350.00. If this was an undiagnosed electrical problem, fine. But when the problem is rather obvious, fix it before going off on an expensive, wild goose chase. More

I recently took my new truck in for its first routine maintenance I was greeted and taken care of by Michael which he made me feel like a regular customer because I never used the dealership for my maint maintenance I was greeted and taken care of by Michael which he made me feel like a regular customer because I never used the dealership for my maintenance needs I normally take care of it myself. I had some worrying on myself due to the bad reputation that some dealerships get it was on my mind and hoping I don't experience this with recent visit and future visits for my maintenance needs. Thank you Michael and your service technicians for making my experience at all my expectations and some that I was un aware of these are the things that make me want to come back again and again and refer other people here for there service . In all great job and keep up the the great service reputation that you all deserve. More