Dick Huvaere's Richmond Chrysler Dodge Jeep Ram

I brought my car in because Apple CarPlay was not working properly. Trevor contacted me and explained that it would take several days before they could even look at the vehicle. After waiting a few days, I w properly. Trevor contacted me and explained that it would take several days before they could even look at the vehicle. After waiting a few days, I was told there was an internal error with the radio that could not be repaired. I was quoted $210 for the diagnosis and an additional $750 to install a refurbished radio. I told Trevor that I wanted to explore other options and asked for my car to be returned. When the porter brought my vehicle back, she replaced the charging cable with an inexpensive replacement and immediately got CarPlay working. She explained that the issue appeared to be the cable, not the radio. She was incredibly friendly, professional, and helpful. The next day, Trevor called demanding payment for the diagnostic fee. I explained that I didn't believe the vehicle had been properly diagnosed since the problem was resolved by simply replacing the cable. Instead of addressing my concerns, Trevor accused me of driving a stolen vehicle, which was completely inappropriate and unrelated to the situation. When I asked for the issue to be resolved, Trevor told me it was a management matter. If that's the case, he should have referred me to a manager instead of making baseless accusations. To make matters worse, the conversation ended with Trevor telling me to "F*** off" before hanging up on me. I've never experienced customer service like this. The only positive part of my visit was the porter, who was courteous, knowledgeable, and ultimately solved the problem that the service department claimed required a $750 radio replacement. Based on my experience, I cannot recommend this dealership's service department. More

The dealership is clean, staff is friendly and we go here because of Sam Catanzaro. Sam is very knowledgeable and really listens to help us find and understand what is best for our needs. We have gone to Sam because of Sam Catanzaro. Sam is very knowledgeable and really listens to help us find and understand what is best for our needs. We have gone to Sam with our last 7 vehicles and will continue to go back as he has never steered us wrong. We have friends and family that have gone to Sam as well and they all have good things to say about their experience with him too. It is hard to find the level of customer service that Sam provides and we are truly grateful! More

Ted and Jacob absolutely the best, went way above and beyond, best leasing experience ever! I reached out to Dick Huvaere’s regarding a 2026 Night Edition Ram. I was connected with Ted. Let it be kn beyond, best leasing experience ever! I reached out to Dick Huvaere’s regarding a 2026 Night Edition Ram. I was connected with Ted. Let it be known I have previously leased over 6 vehicles from this dealership in the past as well as multiple vehicles from other dealers. I always dread the days to get a new lease because of how long it takes at a dealership and even after you sign all the papers sometimes the vehicle may not be ready till the next day. This was nothing like that. Ted and I communicated over a couple days via text. Very easy going as I could not always respond immediately. Ted was consistent texting back. I knew the vehicle i wanted which made the process easier. Ted was upfront with the costs and simplified the process via text. Due to my financial situation and work schedule it was not the most convenient to get to the dealership. Ted took care of everything. My truck was dropped off at my residence, prepped and ready to drive, as Jacob physically drove it to my house. The signing of the papers with Jacob didn’t take more than 20 minutes. Jacob left and I was immediately contacted via phone by Ted to ensure the process went smoothly. This was the easiest leasing process I have ever been through and I have leased multiple vehicles. Thank you Ted and Jacob for everything!! More

I received first class service from Ted and Jacob under Brian’s watchful eye! They were kind, patient, knowledgeable and efficient! It is the standard of excellence that I have come to expect from this Brian’s watchful eye! They were kind, patient, knowledgeable and efficient! It is the standard of excellence that I have come to expect from this dealer More

Dick Huvaeres CJR is a fantastic dealership not only in sales but in service. Since they built a new, larger facility they have the latest diagnostic equipment. This is not only helpful with today's cars a sales but in service. Since they built a new, larger facility they have the latest diagnostic equipment. This is not only helpful with today's cars and trucks but also vehicles from the past. My wife and I enjoy visiting our salesman, Ryan T, when we have our Jeeps serviced. We've been Dick Huvaeres customers for many years and love all the Jeeps we have purchased there. Great services, great sales staff, and great hot chocolate! More

Schedule oil change went off without a hitch. Met by friendly service associate and enjoyed a free newspaper and coffee while waiting. Met by friendly service associate and enjoyed a free newspaper and coffee while waiting. More

They worked very hard to get us what we needed. Very nice clean car dealership. Very nice clean car dealership. More

Phil in sales is phenomenal. Even not purchasing he gives us guidance and service or anything else we need. Tim in service is absolutely number one. He has taken very good care o Even not purchasing he gives us guidance and service or anything else we need. Tim in service is absolutely number one. He has taken very good care of my husband and I. More

We bought a 2023 Pacifica from this dealership. Despite being new, our salesperson Jasmine, was very poised and professional. We would highly recommend her! The dealership also went out of their wa Despite being new, our salesperson Jasmine, was very poised and professional. We would highly recommend her! The dealership also went out of their way to make sure we got our vehicle. Our financing was taking longer than expected and when we finally got that straightened out the dealership drove our car to Port Huron from Richmond so that we didn't have to drive back to the dealership a third time. My wife and I agreed that this was probably the best experience we have had buying a car! More

I spoke with Kane K in the used car sales department about purchasing a vehicle from out of state. He confirmed that was possible, and we began discussing the vehicle, including the warranty, shipping, about purchasing a vehicle from out of state. He confirmed that was possible, and we began discussing the vehicle, including the warranty, shipping, available coverages, and my trade-in. I appreciated his honesty when he advised me that I would likely receive a better value by selling my vehicle to CarMax or Carvana rather than trading it in with the dealership. However, the conversation took a disappointing turn when we discussed pricing. I explained the out-the-door price I was trying to reach based on the monthly payment I was targeting. Rather than exploring options or asking questions about my budget, Kane told me that I was “what’s wrong with the used car market” and said we were about $3,000 apart. That comment effectively ended the conversation. Ironically, after doing more research on my own, I realized that the additional $3,000 actually could have fit within my budget through different financing or payment options. Had Kane taken the time to educate me or work through those possibilities instead of making a dismissive comment, there’s a good chance we could have reached a deal. This experience left me disappointed because it felt like I was judged rather than helped. I’ve had excellent experiences with other CDJR dealerships, including purchasing my truck from the Dundee location (and had it shipped out of state), where the customer service was professional, respectful, and focused on finding a solution. Unfortunately, this experience was the complete opposite. More