Dick Huvaere's Richmond Chrysler Dodge Jeep Ram

Great service department, timely and efficient for my oil change. Would return for future service needs change. Would return for future service needs More

Mark Herren is the best to work with! On my first visit, he answered all my questions honestly and with solid information. He didn't call and bug me every day until I made up my mind, and On my first visit, he answered all my questions honestly and with solid information. He didn't call and bug me every day until I made up my mind, and working the deal with him was a pleasure. I ended up with a great deal on a great pre-owned vehicle. I've been a Huvaere's customer for years, and I don't see any reason to go anywhere else. Thanks for all your help, Mark! More

Very accommodating and solved my issue which was minor on the first visit. Service representative was extremely friendly and helpful and made suggestions that were in my best interest. the first visit. Service representative was extremely friendly and helpful and made suggestions that were in my best interest. More

The dealership is very clean, and the waiting room is very nice. The staff is very friendly and helpful. very nice. The staff is very friendly and helpful. More

Jim was awesome to work with. Truthful and honest when he quoted me. No surprises when it came to signing the paper work. Truthful and honest when he quoted me. No surprises when it came to signing the paper work. More

The staff is always friendly and keeps you informed during your service They let you know ahead of time the cost and let you know if you need additional service. during your service They let you know ahead of time the cost and let you know if you need additional service. More

Ryan was very helpful , everything went very smoothing, Had all paperwork ready very fast picking up the vehicle Had all paperwork ready very fast picking up the vehicle More

Friendly knowledgeable and committed to helping customers understand the process and the product they are purchasing understand the process and the product they are purchasing More

Excellent service visit for oil change, tire rotation and fluids check. I called for an appointment and they got me in the same day. The service writer estimated 1 hour and 15 minutes, but they were done in fluids check. I called for an appointment and they got me in the same day. The service writer estimated 1 hour and 15 minutes, but they were done in 50 minutes. Thank you, excellent job. More

We are from WA state, and I was recently diagnosed with cancer and my oncologist is located in Spokane which is three hours away from where we live. I also work in mountainous terrain so a 4x4 is a necessi cancer and my oncologist is located in Spokane which is three hours away from where we live. I also work in mountainous terrain so a 4x4 is a necessity. Our current vehicles are old and have high mileage (> 200,000 miles) - so we decided we really needed a new vehicle. We also wanted to get the best deal possible since health insurance does not cover every expense when dealing with cancer. We decided on a Ram 1500 Classic (since they are the cheapest version of the Ram, and Stellantis was having sales since that model was being discontinued). We had a couple of dealerships in WA state search - to no avail. My brother-in-law suggested Dick Huvaere's Ram dealership. I inquired about what we were looking for at their website (late at night WA time - so really late MI time) and Ryan found two that night!! The only problem was that they were in Illinois - so he arranged to get one transferred (for free!!) to Richmond! It was pretty much exactly what we were looking for. We have never bought a vehicle long distance before but the staff at Dick Huvaere's made the whole process a breeze, even with the difficulties of the time zone difference. If they have an "Employee of the Month" award - our vote goes to Holly for getting our paperwork completed at >8:00 p.m. (MI time) while she was sick - she went above and beyond - she's a saint! Ryan was also outstanding - if we contacted him with a question (late at night for him - MI time) - not expecting an immediate reply - he answered our questions right then and there - pretty much 24/7. Thankfully he seems to have a pretty understanding family. I also got to know Auggie (Sales Manager) a little bit, and I enjoyed my conversations with him. He seemed like a stand-up guy who is true to his word (as am I). While I didn't tell the staff about my cancer at the time of purchase (I don't typically share personal issues with strangers), I am confident we bought our vehicle for the best possible deal at the time. Thank you to Dick Huvaere's!!! More