Dick Hannah Ram Truck Center

I bought a 2019 RAM 2500 3 weeks ago and it has been in the service center twice. The first issue was the navigation screen freezing (eventually stopped working) after 2 days of ownership of the vehicle, a the service center twice. The first issue was the navigation screen freezing (eventually stopped working) after 2 days of ownership of the vehicle, and the second issue is the vehicle would not start after 3 weeks of ownership. I had to pay for towing and car rental. I would really like to understand what a 'Certified Pre owned' actually means because this truck is starting to feel like a lemon. I was sold a lemon. More

It was a good experience. Just like ant other dealership they want to close the deal fast and have you sign that day. Bryan, Tonya and Joey all worked hard to make the deal Just like ant other dealership they want to close the deal fast and have you sign that day. Bryan, Tonya and Joey all worked hard to make the deal as fair as possible and bent over backwards to make the deal. The dealership is clean and pleasant. More

Very good sales experience. Five stars here. Ask for Alec. Great guy, what he doesn't know, he'll find out for you. The delivery experience was marred by a recall which shou Five stars here. Ask for Alec. Great guy, what he doesn't know, he'll find out for you. The delivery experience was marred by a recall which should really have been handled before the car was delivered (Issued in July, according to Stellantis docs). Subtracting one star for this safety recall *not* being performed prior to rolling the car onto the sales floor. Safety is #1, so this affects the overall rating. Confusion about the lack of a second key fob (had been checked out by the Jeep side - and, okay, WHAT were they doing with it, when the car was on the Dodge side?) also affected this experience. In the Customer's mind, the question becomes, 'what, are they driving it to lunch or something?' Suggestion: It would have been most helpful to have had in hand a physical copy of the Checklist which Service performs as PDI on the vehicle. Such a thing would allow for greater Customer confidence that the vehicle has been thoroughly checked before delivery. I realize that there is a need to have vehicles on the floor so that they may be sold, but may I suggest that in slack times for Service, this checklist could be performed first on the top trims on the floor, working down to lower trims. This simple detail keeps the shop busy, allows for Training, and further enhances your Customer *confidence* and experience. More

Best people 👍 Bogdan is the guy you wanna buy a car from. It’s my second truck from this dealership next time I’m gonna definitely see him again. from. It’s my second truck from this dealership next time I’m gonna definitely see him again. More

Great place to do business. Clean facilities. Pleasant atmosphere. Very good selection of vehicles. Knowledgeable people. All in all, pleasant Clean facilities. Pleasant atmosphere. Very good selection of vehicles. Knowledgeable people. All in all, pleasant More

I wish there was an option of zero or negative stars because that is exactly what these guys deserve. Just bought a 2023 new ram 2500 longhorn from them and check engine light came on. On the day of del because that is exactly what these guys deserve. Just bought a 2023 new ram 2500 longhorn from them and check engine light came on. On the day of delivery there were scratches on the driver side rear view mirror. Which we didn’t notice until all the documentation was done and then their so called manager stepped in and gave us such hard time for not changing it. Because we live far away we had to take the truck as is that day and they wanted us to bring it back to their dealership to get it repaired. Which is like 400 miles from my house. Such a scam these folks are. The check engine light came in after first 40 miles and when i took to ram dealership they told me the truck already has been repaired at 18 miles and 25 miles for the same stuff. They never told us about the issues that a brand new truck had before selling it to us. Right now the truck has 400 miles and is in a dealership waiting to get fixed. We will be driving a used and repaired truck at a cost of new truck. SCAMMERS. DO NOT DO BUSINESS WITH THEM. DISHONEST PEOPLE, WHO WILL NOT CARE AFTER YOU PAY THEM. More

Knowledgeable, friendly, helpful. Tyler Harmon knows his stuff. Beautiful Challenger. I would recommend the team at Dick Hannah RAM Chrysler Dodge. Tyler Harmon knows his stuff. Beautiful Challenger. I would recommend the team at Dick Hannah RAM Chrysler Dodge. More

Really nice experience, and great selection. Cody was really easy to deal with. Answered any questions I had. Cody was really easy to deal with. Answered any questions I had. More

2 weeks after purchasing used truck it has developed an issue. Their own mechanic agreed and said it needed to be repaired. It is well within warranty. 10 days have gone by multiple calls and leaving voice issue. Their own mechanic agreed and said it needed to be repaired. It is well within warranty. 10 days have gone by multiple calls and leaving voicemail and still zero communication from sales staff which apparently is required to let the repair go forward. Very disappointing. More

Sergio Gallardo of Dick Hannah Ram made us a great deal on our new truck. We negotiated the deal on the phone, came to an agreement, and he kept his promises once we arrived at the dealership to sign the d on our new truck. We negotiated the deal on the phone, came to an agreement, and he kept his promises once we arrived at the dealership to sign the deal. He is honest, tenacious, and exceeded our expectations to make a great deal. He'll do the same for you. When you're ready to trade in your vehicle or buy a new truck, go see Sergio. You won't be disappointed. Rick & Sarah More